Name: Misfits Market
Rating: 1.43

“Vegetable box was nearly holding it was water logged the ice pack was ruptured going on all the food. Box was upside down everything was wet and clammy. I called and was hung up on 6 times then I tried again and the phone was busy over 15 minutes I gave up I want a full refund and a nice person to talk to about this incident. It'd terrible that this happened but the man who answered should of been kind to me”

Helpful Report

Posted 4 years ago

Thank you for posting your review. We're grateful you have given us a try and apologize for the way this order arrived. Our team uses packing materials intended to keep your box fresh in transit. We're sorry your ice pack was damaged in transit and leaked. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in an email and it was responded to. We were more than happy to refund for any produce that was affected and we appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I was very happy with my first 2 boxes. after that my experience went downhill. Bad quality, frozen fruit, mushy mangos. I did contact them and they don't refund or resend. they just give a discount off your next order. this was OK the first time. But after multiple orders with poor quality, odd quantities - like 1 potato, way too much fruit and not enough green vegetables and what seemed like lesser quantities, I decided to cancel. ansd guess what they offered me a discount to come back. Won't do it.”

Helpful Report

Posted 4 years ago

Your review means a lot to us because we are always wanting to hear from our customers regarding their experience. While we appreciate that you enjoyed what you received in the beginning, we're disappointed to know that feeling has diminished. This should not have occurred and our Customer Success team did take your contact seriously reporting to the appropriate parties and crediting your account. Your feedback regarding the resolution is appreciated and we have shared this as well. Thank you for giving us a try and we do hope that you will reconsider and return. Your experience was unusual and we really feel our service can be a great benefit to you. If you have any questions at all, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The stuff is moldy or brown (the broccoli is yellow - DANGEROUS) and truly disgusting . I have to throw away a lot of gross produce. No telephone - only e-mail. 3 weeks for customer service to respond, then "Gee I'm sorry - here's a small refund, won't happen again" But it does. Cancelled. Stay away.”

Helpful Report

Posted 4 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're here for you and do want to help. Thank you so much for contacting our Customer Success team regarding this. We are so very grateful you have given us another chance and we have enjoyed the opportunity to continue to send our boxes to you over the months. If you should need us or have a question, please contact us at https://www.misfitsmarket.com/contact-us. We appreciate you.

Posted 3 years ago

“I would agree with all the negative reviews here. They make you think you are rescuing vegetables that just look weird, but are of edible quality, however, they end up wasting time and resources sending you things to throw away. I cannot tell you how many bags of slimy black string beans I've gotten, or completely soft and wrinkly beets, or moldy onions. It was disgusting. It defeats the purpose of their company. They are taking people's money in exchange for giving them compost material. They are greedy and they have absolutely no customer service. Stay Away.”

Helpful Report

Posted 4 years ago

Your review is appreciated. We do work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that missed the mark. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“I was very excited to try Misfits market. It was cheaper than imperfect foods, and it seemed that I would get a great selection of produce. I ordered the smaller box and received my order on time, and still cool from the ice pack included. However, as we pulled out the items and got to the bottom of the box, we were very disappointed in the amount we received. For almost $30, I expected to get more than what I got. We received 4 oranges, 3 apples, 2 jicama roots, 1 red onion, 2 poblano peppers, 2 beets, a small bag of fingerling potatoes, and 1 cucumber. Also included was strawberries, but I paid extra for those. I was disappointed that I did not get ANY salad greens or peaches/apricots. I intentionally did not buy salad greens, assuming I would receive at least one item in my misfits box this week. I WILL be canceling my subscription.”

Helpful Report

Posted 4 years ago

We were very excited to have you with us and we're disappointed you were not completely pleased with your first order. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. Our Customer Success team is always here to help and would like to hear from you. Please send an email with either the email tied to your account or an order number to https://www.misfitsmarket.com/contact-us. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Again, if you need us, do not hesitate to contact us. Our team is always happy to help.

Posted 3 years ago

“Unethical company billed credit card BEFORE box ships. I cancelled subscription BEFORE box shipped, but they shipped it anyway. Also, from my photos, Misfits AGREED that produce was unsatisfactory, but they only offered a settlement of a 30% credit towards a future order. Their arrogance is astronomical-- thinking I'd order again based on abysmal Cust. (dis)Service. Please issue the $31.75 Refund-in-full I've asked 4-times for. P.S. Get a telephone, this is the 21st Century and they were invented 144-yrs. ago!”

Helpful Report

Posted 4 years ago

While we're thankful you decided to give us a try, we were disappointed to learn that you sought to cancel your account so soon after signing up. At the time you placed your order, all customers were charged for their first box once they created their account and completed checkout. These subscription terms were published on our website in our FAQs, along with our cancelation policy. Canceling your subscription does not cancel an order that is already charged/processed, which was the case for this initial order that was already on the way to you. After you received your order, we appreciated you reaching out to let us know you had concerns. We want all of our customers to enjoy what they receive, which is why our Customer Success team expressed concern and asked for any photos you had of the items so we might better assess the level of damage to the items and relay the issues to our quality team. The pictures provided showed blemishes on the produce; these surface imperfections are what make some of our items a misfit by nature. However, our Customer Success representative offered a 30% discount for a future subscription box because we wanted you to be happy with your first Misfits Market experience. Your feedback regarding the resolution was taken to heart and our team ultimately refunded you in full refund as a courtesy.

Posted 3 years ago

“I'm disappointed in this company. I had been excited by the premise and hoped that it would be an easy way to receive fresh groceries regularly. I had one box arrive late, with the box significantly damaged and the vegetables beginning to rot. The worst part, however, is that I was charged for a box that I never received, and their customer service DID NOT RESPOND, after weeks. I will not be using their service again.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“My experience was terrible. My very first box arrived a day late and was hot inside, ruining the produce. I requested a refund. It took 5 days for a response. I had immediately cancelled my subscription, as well. Now I have received an e-mail charging me for a package for next week, and when I went to the website to look, my subscription was active again. Other reviews below show that they were charged again after pausing or cancelling. I would highly suggest to stay away from this company. They are terrible.”

Helpful Report

Posted 4 years ago

Thank you for your review. Our customers are very important to us and we work hard to make sure they are always finding value in our service. Our Customer Success team works all tickets in the order received in fairness to all customers and we're sorry for any delay with this order or response. Our Customer Success representative was more than willing to make this right with a full refund. Regarding your second order and your cancelation, our system will not resubscribe a customer unless they have paused their subscription or skipped an order. In both cases, customers are notified their subscription is about to resume so they have the opportunity to log in to their account and pause their subscription for an additional period of time (1 to 6 months) or skip individual orders. After looking at your account logs, a request to cancel was submitted through our system by you on 6/28/20. There was not a record of any previous cancelation or pause. Since this was done after your order processed, this request did not cancel the order. Canceling your subscription cancels future orders but not orders that have already charged/processed. Our Customer Success team, as a courtesy, did refund your second order for you. We are thankful for your patience and for giving us a try. Please contact us if you need anything at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I did not receive my box on Wednesday. fed ex put a trace and could not find it. They told me to notify Misfits to start the lost package process. I sent a not describing what fed ex stated. I got an automated reply telling me to do exactly what I described I already did. I followed the directions and replayed, restating what I already said. I have had no reply. When I first ordered the service I was very happy with the quality of the produce. My first 3 boxes were excellent quality. The quality has since gone done. I have received rotten produce, produce mangled in shipping or packaging and the latest, not receive a box market as received. They have now put in an automated response system when you try to reach them about an issue that leaves you in a loop with no response and no access to a person. This is definitely disappointing as I have recommended the company to several friends. Nancy”

Helpful Report

Posted 4 years ago

We have enjoyed serving you over the past several months and we're glad to hear you enjoyed the quality of your first three orders. We truly appreciate you contacting us after this order was marked as delivered by our third-party shipping partner. The autoresponse you received back was based on the topic you selected that best represented your concern. It was meant to share information that may help if you had not already done it. Our Customer Success team still reviewed your email to assist. Thank you so much for your patience as our Customer Success representative provided a full credit on your next order and refund for your add-on item. We are always here at https://www.misfitsmarket.com/contact-us. So if you need us feel free to reach out.

Posted 3 years ago

“I placed an order for bi-weekly shipment of the smaller box. I’ve gotten 3 boxes so far. They’ve arrived on time but I haven’t been able to use a lot of the produce because it’s been rotten. I ordered 4 extra items in the last shipment that you have to pay extra for. Only two arrived. The blueberries were perfect. The blackberries were mush and completely covered in mold. The customer service department is not great to deal with. My daughter cancelled her subscription after a couple of bad boxes. If this box is as bad as the others have been I’ll be cancelling as well. At this rate I really don’t see this company being around long. It’s a great concept and I’d be a lifelong customer if they could deliver what they advertise.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Spoiled food.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Same types of issues as everyone else. Out of my 8 deliveries, 2 never made it. One of the ones that did was so, waterlogged due to bad packing, I had to throw everything out. Customer service doesn't care much. I gave them an opportunity to try to retain me as a u customer and they basically said see ya. I'll stick with a company that has better processes and values their customers.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“DO NOT BUY THIS PRODUCT!! It is such a ripoff. I purchased the Madness box and some additional extras. I got a molded squished onion, 2 rotten smashed cucumbers, smashed heirloom tomatoes that cost extra, 2 boxes of crushed gluten free cookies I added extra, the gel pack was busted over everything, and I didn't get as much produce as they advertised. THIS IS A RIPOFF!!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write your review. We're sorry you were disappointed in any way with your first order. This is not the norm. We save our customers up to 40% off of their certified organic food and our Customer Success team appreciated the chance to look into this for you. We apologize for any inconvenience that was caused when your ice pack was damaged in transit. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing under water, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. The Customer Success representatives you worked with were happy to refund you for the items you reported and appreciated your feedback regarding the resolution. They ultimately refunded your order in full and have shared your experience with the rest of the team. Thank you for your patience as this was resolved and please let us know if we can be of further assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I have been charged for two boxes so far and NOTHING has ever arrived. There is no reply from customer service. I emailed and filled out their complaint form multiple times and... nothing. Is this a scam?”

Helpful Report

Posted 4 years ago

Thank you for your question. To answer it, no we're not. We pack every box with love and want you to receive it as soon and safely as possible. Unfortunately, your first order was not delivered due to a shipping error with the third-party shipper in your area. Our Customer Success team appreciated the chance to make this right with a full refund with the response time promised. We were thankful for the opportunity to send you more of our boxes after this and if you need us we're always here for you. Just reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I wish I had read the reviews before trying misfit produce. My first box was left on the front lawn in the sun by the delivery driver. The produce inside was spoiled. I am so disappointed. Tried to cancel my subscription but at first try the submission was not registered. So now the second box is on the way. What a waste of money! I agree that their customer service is difficult to navigate. Warning to all, do not bother!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I too have suffered this companies, lack of response to customer service inquiries. I just now cancelled. My first and second box were great! My third box, stated that it was shipped two weeks ago, is still showing as processing. The delivery service, laser ship, stated that they never received my order for delivery. I must have sent 5 emails to their customer service but now response. I am recently plant-based and was counting on their delivery but not now. It is very sad the lack of consistency.”

Helpful Report

Posted 4 years ago

Thank you so much for choosing us. We're disappointed this order was delayed. Especially, after you enjoyed your first and second box with us. We use third-party shipping partners to deliver our boxes to your door. The shipping partner selected for your order can be different depending on your area but once your order is picked up it stays with that carrier until it reaches your door. We're sorry if you were provided any information by our shipping partner that seemed conflicting. There was a shipping error as shared with you by our Customer Success representative. Our desire is for you to enjoy every order and we work with our selected shipping partners to make sure you receive your order in a fast and safe manner. When you initially reached out to us, our Customer Success team was experiencing an increase in requests. We have since hired and trained more Customer Success representatives that are dedicated to our customers' experience. We apologize for the delay and our representative did review all of your emails before refunding you in full for this order. We appreciate you giving us a try and we hope that you will contact us if you need anything at all. We can be reached at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“First week was great and I was sold. The second week was only 9 pounds not the advertised 10-13. I wrote and email and got no response. Third week was even smaller only 8lb 3oz. I probably did weigh 10 pounds. Because I added one pkg of mushrooms 2 avocados and 2 artichokes it may have weighed 10;bs, but it cost me an additional amount a little over $8. Quality is great, but they are an awful company or completely overwhelmed. I am canceling. No response to emails,”

Helpful Report

Posted 4 years ago

We are pleased you loved the quality of your boxes with us. Thank you so much for taking the time to share your message. We always want to make sure our customers are getting the most out of their boxes. Therefore, the core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We did reach out to our Customer Success team to check on this and we could not find any emails sent in regarding your concerns. Our Customer Success team is always here for you and would like to help. Please ensure you are reaching out to us at https://www.misfitsmarket.com/contact-us so we can address this as soon as possible. Thank you for your continued support and we look forward to speaking with you in greater detail.

Posted 3 years ago

“Wish I would’ve read reviews prior. My friends do Misfits and have had a great experience. Mine has been horrible!! First box, the day of arrival I received an email saying it was CANCELED. I was automatically credited a refund. Second box was on time and selection was great. Third box was 3 days late and spoiled. Fourth box I tried to cancel but as others mention, it’s impossible to reach customer service. 8 days went by before someone emailed me. Box was also 3 days late and had spoiled produce. I’ve canceled my subscription going forward. Total trash!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“This company is absolutely terrible. They have the worst customer service I have ever dealt with. You can only get in touch with them via e-mail, which takes about 10 business days, if you're lucky. After receiving a box that I didn't request, or want. I had paused my subscription but something happened with their system and my request wasn't processed, I asked for a refund. Considering everything that came in this box was rotten and disgusting. I even attached pictures of the rotten food. They first only offered me 10% off my NEXT box, which I informed them I would literally never be using. I had to fight with them tooth and nail to only get a 30% REFUND. This company should be ashamed of themselves. Their produce is of terrible quality, it's overpriced, and their customer service is horrendous. The boxes always arrive late, and most of the stuff they send you isn't even substantial. It's not nearly enough to feed 2 people for a week, doesn't even come close.”

Helpful Report

Posted 4 years ago

We appreciate you giving us a try and we're so sorry to learn you have this impression. We reviewed your account log and found that you paused your subscription for one month. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. On 5/28/20, an email was sent to the email address associated with your account notifying you that the subscription was going to resume and you would be charged on 5/31/20. We didn’t receive any reply to the email or further communication that you didn’t intend to resume the subscription until after this charge processed. Once an order is processed it is already on the way and cannot be canceled. However, our Customer Success team did offer 10% off your next box as a goodwill gesture because we value you as a customer. We understand that later once you received your box, you did report a few items were affected in transit. The Customer Success representative you worked with did refund you 30% based on the items reported. We save our customers up to 40% off their certified organic produce and we would love to have you with us. Please let us know if you have any further questions or need further assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I agree. Misfit Market will not answer customer complaints. My box of produce is now 10 days past the delivery date. When you fill out the customer service form they just keep sending automated responses. Today they sent an email that said they have switched their customer service system and that said that they had canceled by customer service request and I should send a new request. The worst customer service of any company I have ever purchased from, and yes they omit things from the box and won't respond when you notify them.”

Helpful Report

Posted 4 years ago

We want to thank you for being a valued customer and for your continued support of our service. It has been a pleasure to send our boxes to you and we're sorry if any order was delayed. At the time of your outreach, our Customer Success team was in the process of revamping our contact method. We apologize if there was any confusion regarding this. We wanted to streamline our contact form so we could get a full picture of any issue and it could be resolved as soon as possible. Thank you for allowing us to discuss your concerns and we hope you will reach out to us at https://www.misfitsmarket.com/contact-us if you should need us.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews