Name: Misfits Market
Rating: 1.45

“I received 4 deliveries. 3 of them were at least a day late and each one had a number of spoiled/squashed produce and fruit. I informed them of the damage and they gave me a 10% discount on the following order. The last order arrived 2 days late, the box was damaged and too many products were damaged or beyond fresh. I informed them, with photos, of the damage. They never responded. I cancelled the subscription. Not worth the hassle.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team definitely wants to assist you as they have in the past. We would be happy to look into this further and confirmed whether your last message was received. In order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I am torn between a 2 and 3. My first box was delayed due to a power outage on their end. Received it on Saturday when it should have been Saturday. I emailed customer service to check but they never contacted me. Bag was water. Second box was huge but got repeats of butternut squash, celery, and jicama which we don’t eat along with a huge red cabbage which we threw out because by the time we got supplies to use it, it was bad. Finally got to customize third box but only got 85% of it and it was small, while others posted pictures of copious items that were all the customizations. Last box was meager and the cucumber turned rotten (2 days) before I could eat it. The last two times my romaine lettuce have been 4 stalks with the roots - not much help there if I wanted to eat it quickly. Add ons were sometimes already half rotten like tomatoes. Last box was only one on time. Them and FedEx don’t work well and as I get things from other places through Fed Ex, it’s not Fed Ex’s side. I found an alternative in my area, that while more expensive, is soooo much better all the way around.”

Helpful Report

Posted 4 years ago

The customer experience is very important to us and we're sorry your experience was not what we would have liked. We want to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“They sent me an email last week stating their new pick what you want for veggies. I clicked on the email to check out to see how it works. Everything I like was 'sold out' I clicked off the site. I get an email yesterday and this morning stating my order has shipped. I was a previous customer but had a very bad experience with their products being bad. I never confirmed any shipment for this new order that is being sent. They charged the credit card I had I file. This is a very unprofessional way to trick people. I clicked on the email to see whats new, and they send me a box, when I never submitted an order. This company should be ashamed of this type of business practice. I've sent two email since yesterday, with no response.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're glad to find you were interested in customizing your boxes. However, clicking on the link to learn more about this feature would not automatically reactivate your subscription. You would have to log into your account and select this option. Reviewing your account log with our Customer Success team shows you reactivated your subscription on 7/24/20 and you were not charged until 7/26/20. We would have no way of knowing that this was not your intention and the first notice we received that it was not was after your order was charged/processed. Per our cancelation policy, once an order is processed it cannot be canceled (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was happy to look into this for you and provided information the same day of your outreach. If you have any further questions about the information they provided, please let us know by replying to their email or contacting us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“What went wrong you ask? First, you advertise that your offered produce are "Misfits", being fresh and delicious but weird looking. I bought into this false advertising and bought my first box. What I received had all been originally - and a long time ago - perfect produce labeled and packaged for commercial sale; the same labels and packaging seen at the local supermarket. Therefore, none of it was directly from farmers who could not market "Misfits." I can only assume it was from supermarkets and warehouses that had to get rid of it. The condition of the produce I received was like the moldy, squished and rotting of other one star reviewers. I sent the company three separate emails with this information. I am not surprised that they have answered NONE. It seems to be their M O treatment of customers. What a waste of money.”

Helpful Report

Posted 4 years ago

We appreciate your outreach. Most fruits and veggies, with the exception of loose greens, are marked with a sticker or twist tie that indicates their PLU code. That’s the 4- or 5-digit code unique to every variety of produce. It’s assigned at the global level so that whoever ultimately receives it knows exactly what it is (e.g., a Kent mango versus a Tommy Atkins.) It’s especially useful when rescued produce may have a discoloration or size/shape variation that resembles another type of produce altogether. Nearly every produce sticker is applied at the farm level, long before a grocery store might even purchase it. So think of this sticker as an indication of a veggie’s classification, not its destination. We checked with our Customer Success team and we did not see an email sent in under your name or the email associated with your account. We want to make sure that all of our concerns are addressed because your experience is important to us. When you have a chance, please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can further assist you.

Posted 4 years ago

“Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere”

Helpful Report

Posted 4 years ago

Your feedback helps us make sure the customer experience is the best it can be. Thank you for taking the time to write your review. We're disappointed your last two orders were not to our standards. We ship all of our produce fresh and include packing materials to keep your box fresh on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 4 years ago

“The first few months were good. Then all of a sudden I started to not get what I had selected off their list. At first one item (celery) was missing, replaced with brussel sprouts. Had to find a friend who liked them. The next week no celery again and more items were replaced. Some were rotten on arrival and some I am allergic to. Reported the issues right away. The third week I again selected my items and got the email that my order was accepted. I got the box and nothing I ordered was in the box! I sent an issue report and got an email back saying I didn't order on time. I responded with a email that was dated 2 days before the cut off, that said my order was accepted and listed the items I selected. The response was "Sorry, 30% off your next box". Most if the last box was not items we like and couldn't find anyone who wanted those items so they ended up in my composter. I paused my subscription and thought about it. Came to the conclusion that I was paying for the selections I made and could no longer rely on Misfit to ship the correct order to me and it was a waste of money to continue my subscription. I contacted them and cancelled my subscription.”

Helpful Report

Posted 4 years ago

While we're happy to read you enjoyed our service the first few months, we're concerned to read your opinion has changed. We would like to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 4 years ago

“I tried misfits market, thinking I was helping farmers sell less than perfect produce. My first box was waterlogged from ice pack that leaked all over everything in box. 2 out of 3 onions were moldy the 2 mangos I received never even turned ripe. My second box I could have bought from the grocery store for $5. that's how small it was. I cancelled and would not recommend.”

Helpful Report

Posted 4 years ago

Thank you so much for sharing your concerns. We want you to enjoy every box you receive and we're sorry for this inconvenience with your first order. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand though that it was more than this inconvenience. Thanks for writing to our Customer Success team when this occurred so they could promptly resolve it with a full refund. Our service typically saves our customers up to 40% off of their certified organic food. We also hand-select everything that goes into each box to provide you the best value compared to the current market rates for organic produce. Often the smaller, more delicate items have much higher prices when they’re organic. Stuff like greens, romanesco, and stone fruit are a great example, especially in the summer and early fall. Winter boxes will be heavier based on what’s in season: hard squash, apples, potatoes. Our Customer Success team is dedicated to your experience and would like to address your concerns with your second order. Please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 4 years ago

“Vegetable box was nearly holding it was water logged the ice pack was ruptured going on all the food. Box was upside down everything was wet and clammy. I called and was hung up on 6 times then I tried again and the phone was busy over 15 minutes I gave up I want a full refund and a nice person to talk to about this incident. It'd terrible that this happened but the man who answered should of been kind to me”

Helpful Report

Posted 4 years ago

Thank you for posting your review. We're grateful you have given us a try and apologize for the way this order arrived. Our team uses packing materials intended to keep your box fresh in transit. We're sorry your ice pack was damaged in transit and leaked. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in an email and it was responded to. We were more than happy to refund for any produce that was affected and we appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I was very happy with my first 2 boxes. after that my experience went downhill. Bad quality, frozen fruit, mushy mangos. I did contact them and they don't refund or resend. they just give a discount off your next order. this was OK the first time. But after multiple orders with poor quality, odd quantities - like 1 potato, way too much fruit and not enough green vegetables and what seemed like lesser quantities, I decided to cancel. ansd guess what they offered me a discount to come back. Won't do it.”

Helpful Report

Posted 4 years ago

Your review means a lot to us because we are always wanting to hear from our customers regarding their experience. While we appreciate that you enjoyed what you received in the beginning, we're disappointed to know that feeling has diminished. This should not have occurred and our Customer Success team did take your contact seriously reporting to the appropriate parties and crediting your account. Your feedback regarding the resolution is appreciated and we have shared this as well. Thank you for giving us a try and we do hope that you will reconsider and return. Your experience was unusual and we really feel our service can be a great benefit to you. If you have any questions at all, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“The stuff is moldy or brown (the broccoli is yellow - DANGEROUS) and truly disgusting . I have to throw away a lot of gross produce. No telephone - only e-mail. 3 weeks for customer service to respond, then "Gee I'm sorry - here's a small refund, won't happen again" But it does. Cancelled. Stay away.”

Helpful Report

Posted 4 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're here for you and do want to help. Thank you so much for contacting our Customer Success team regarding this. We are so very grateful you have given us another chance and we have enjoyed the opportunity to continue to send our boxes to you over the months. If you should need us or have a question, please contact us at https://www.misfitsmarket.com/contact-us. We appreciate you.

Posted 4 years ago

“I would agree with all the negative reviews here. They make you think you are rescuing vegetables that just look weird, but are of edible quality, however, they end up wasting time and resources sending you things to throw away. I cannot tell you how many bags of slimy black string beans I've gotten, or completely soft and wrinkly beets, or moldy onions. It was disgusting. It defeats the purpose of their company. They are taking people's money in exchange for giving them compost material. They are greedy and they have absolutely no customer service. Stay Away.”

Helpful Report

Posted 4 years ago

Your review is appreciated. We do work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that missed the mark. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“I was very excited to try Misfits market. It was cheaper than imperfect foods, and it seemed that I would get a great selection of produce. I ordered the smaller box and received my order on time, and still cool from the ice pack included. However, as we pulled out the items and got to the bottom of the box, we were very disappointed in the amount we received. For almost $30, I expected to get more than what I got. We received 4 oranges, 3 apples, 2 jicama roots, 1 red onion, 2 poblano peppers, 2 beets, a small bag of fingerling potatoes, and 1 cucumber. Also included was strawberries, but I paid extra for those. I was disappointed that I did not get ANY salad greens or peaches/apricots. I intentionally did not buy salad greens, assuming I would receive at least one item in my misfits box this week. I WILL be canceling my subscription.”

Helpful Report

Posted 4 years ago

We were very excited to have you with us and we're disappointed you were not completely pleased with your first order. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. Our Customer Success team is always here to help and would like to hear from you. Please send an email with either the email tied to your account or an order number to https://www.misfitsmarket.com/contact-us. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Again, if you need us, do not hesitate to contact us. Our team is always happy to help.

Posted 4 years ago

“Unethical company billed credit card BEFORE box ships. I cancelled subscription BEFORE box shipped, but they shipped it anyway. Also, from my photos, Misfits AGREED that produce was unsatisfactory, but they only offered a settlement of a 30% credit towards a future order. Their arrogance is astronomical-- thinking I'd order again based on abysmal Cust. (dis)Service. Please issue the $31.75 Refund-in-full I've asked 4-times for. P.S. Get a telephone, this is the 21st Century and they were invented 144-yrs. ago!”

Helpful Report

Posted 4 years ago

While we're thankful you decided to give us a try, we were disappointed to learn that you sought to cancel your account so soon after signing up. At the time you placed your order, all customers were charged for their first box once they created their account and completed checkout. These subscription terms were published on our website in our FAQs, along with our cancelation policy. Canceling your subscription does not cancel an order that is already charged/processed, which was the case for this initial order that was already on the way to you. After you received your order, we appreciated you reaching out to let us know you had concerns. We want all of our customers to enjoy what they receive, which is why our Customer Success team expressed concern and asked for any photos you had of the items so we might better assess the level of damage to the items and relay the issues to our quality team. The pictures provided showed blemishes on the produce; these surface imperfections are what make some of our items a misfit by nature. However, our Customer Success representative offered a 30% discount for a future subscription box because we wanted you to be happy with your first Misfits Market experience. Your feedback regarding the resolution was taken to heart and our team ultimately refunded you in full refund as a courtesy.

Posted 4 years ago

“I'm disappointed in this company. I had been excited by the premise and hoped that it would be an easy way to receive fresh groceries regularly. I had one box arrive late, with the box significantly damaged and the vegetables beginning to rot. The worst part, however, is that I was charged for a box that I never received, and their customer service DID NOT RESPOND, after weeks. I will not be using their service again.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“My experience was terrible. My very first box arrived a day late and was hot inside, ruining the produce. I requested a refund. It took 5 days for a response. I had immediately cancelled my subscription, as well. Now I have received an e-mail charging me for a package for next week, and when I went to the website to look, my subscription was active again. Other reviews below show that they were charged again after pausing or cancelling. I would highly suggest to stay away from this company. They are terrible.”

Helpful Report

Posted 4 years ago

Thank you for your review. Our customers are very important to us and we work hard to make sure they are always finding value in our service. Our Customer Success team works all tickets in the order received in fairness to all customers and we're sorry for any delay with this order or response. Our Customer Success representative was more than willing to make this right with a full refund. Regarding your second order and your cancelation, our system will not resubscribe a customer unless they have paused their subscription or skipped an order. In both cases, customers are notified their subscription is about to resume so they have the opportunity to log in to their account and pause their subscription for an additional period of time (1 to 6 months) or skip individual orders. After looking at your account logs, a request to cancel was submitted through our system by you on 6/28/20. There was not a record of any previous cancelation or pause. Since this was done after your order processed, this request did not cancel the order. Canceling your subscription cancels future orders but not orders that have already charged/processed. Our Customer Success team, as a courtesy, did refund your second order for you. We are thankful for your patience and for giving us a try. Please contact us if you need anything at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I did not receive my box on Wednesday. fed ex put a trace and could not find it. They told me to notify Misfits to start the lost package process. I sent a not describing what fed ex stated. I got an automated reply telling me to do exactly what I described I already did. I followed the directions and replayed, restating what I already said. I have had no reply. When I first ordered the service I was very happy with the quality of the produce. My first 3 boxes were excellent quality. The quality has since gone done. I have received rotten produce, produce mangled in shipping or packaging and the latest, not receive a box market as received. They have now put in an automated response system when you try to reach them about an issue that leaves you in a loop with no response and no access to a person. This is definitely disappointing as I have recommended the company to several friends. Nancy”

Helpful Report

Posted 4 years ago

We have enjoyed serving you over the past several months and we're glad to hear you enjoyed the quality of your first three orders. We truly appreciate you contacting us after this order was marked as delivered by our third-party shipping partner. The autoresponse you received back was based on the topic you selected that best represented your concern. It was meant to share information that may help if you had not already done it. Our Customer Success team still reviewed your email to assist. Thank you so much for your patience as our Customer Success representative provided a full credit on your next order and refund for your add-on item. We are always here at https://www.misfitsmarket.com/contact-us. So if you need us feel free to reach out.

Posted 4 years ago

“I placed an order for bi-weekly shipment of the smaller box. I’ve gotten 3 boxes so far. They’ve arrived on time but I haven’t been able to use a lot of the produce because it’s been rotten. I ordered 4 extra items in the last shipment that you have to pay extra for. Only two arrived. The blueberries were perfect. The blackberries were mush and completely covered in mold. The customer service department is not great to deal with. My daughter cancelled her subscription after a couple of bad boxes. If this box is as bad as the others have been I’ll be cancelling as well. At this rate I really don’t see this company being around long. It’s a great concept and I’d be a lifelong customer if they could deliver what they advertise.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Spoiled food.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Same types of issues as everyone else. Out of my 8 deliveries, 2 never made it. One of the ones that did was so, waterlogged due to bad packing, I had to throw everything out. Customer service doesn't care much. I gave them an opportunity to try to retain me as a u customer and they basically said see ya. I'll stick with a company that has better processes and values their customers.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“DO NOT BUY THIS PRODUCT!! It is such a ripoff. I purchased the Madness box and some additional extras. I got a molded squished onion, 2 rotten smashed cucumbers, smashed heirloom tomatoes that cost extra, 2 boxes of crushed gluten free cookies I added extra, the gel pack was busted over everything, and I didn't get as much produce as they advertised. THIS IS A RIPOFF!!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write your review. We're sorry you were disappointed in any way with your first order. This is not the norm. We save our customers up to 40% off of their certified organic food and our Customer Success team appreciated the chance to look into this for you. We apologize for any inconvenience that was caused when your ice pack was damaged in transit. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing under water, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. The Customer Success representatives you worked with were happy to refund you for the items you reported and appreciated your feedback regarding the resolution. They ultimately refunded your order in full and have shared your experience with the rest of the team. Thank you for your patience as this was resolved and please let us know if we can be of further assistance at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews