Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was messed around for over a week by the Missguided "CARE" team over my prom dress I ordered a month in advance. Extremely poor communication, lies and misleading in the live-chat I requested and there is clearly a lack of communication as they went back on what they had previously said a number of times. I do not recommend ordering from this service at all. The clothes themselves can be nice but as a customer of 3 years I truly expected better. You also can't delete an account for 6 months if you have ordered something in the previous six months. Oh, and when a care team member claimed to have sorted my problem out (which she didn't) and had risen my hopes for my dress she asked me to leave her a positive review (when the item I had ordered was never going to arrive). I highly recommend you shop somewhere else if you want an actual professional and high-quality service. The only person who offered any sort of help was Danya, but only by being polite and actually telling me the truth about my item compared to all the previous reps and emails I had spoken to/received.”

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Posted 6 years ago

“I’m very annoyed to say that I ordered a set from misguided, they only sent me the top to the set and said that when I show a receipt to send back, they will send one out for me.. after clarifying they have, they then told me it is out of stock !!”

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Posted 6 years ago

“If I could give 0 I would. This is the worst online experience I’ve ever had. Customer service is a joke, they made snarky remarks and offered no help. Items arrived damaged and looked cheap. Never again.”

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Posted 6 years ago

“The item looked exactly like the image on the website and the fit was perfect.”

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Posted 6 years ago

“Poor quality clothing. Bought jeans with flowers on them and the flowers peeled off on first use.”

Missguided 1 star review on 22nd April 2018

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Posted 6 years ago

“I waited 2 weeks for my parcel to arrive!!! I emailed misguided asking where it was and they didn't have a clue and told me to email the shipping company- who also couldn't tell me anything. The tracking system is very poor- even after my parcel arrived at my doorstep- the website still said it was at the airport. What if my parcel had been delivered to the wrong address??? I would never have known! The clothes that I ordered were alright- the sizing is a bit strange- I ordered a size up as I find UK sizing runs small. My pants fit in some places but I found the legs were baggy and the crotches on both pairs were strangely large?? The clothes are okay quality-wise- the material feels decent. The only good thing about all of this was that the clothes weren't too expensive. Overall, I don't think I will ever purchase from missguided again!! It's hard to find decent overseas places to buy clothes when you have bad experiences like this!”

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Posted 6 years ago

“Where do I start.... On 22nd February I placed an order for £236, and chose next day delivery. After a few days when I had not received the item I contacted live chat and was told I had to wait. Eventually on 27th February, so 5 days after ordering my 'next day delivery' order, it was finally admitted that it hadn't been send out and a new order was sent . On 2nd March I returned £181 worth of the order via Asda using the postage label provided. On 29th March I still hadn't received any acknowledgment of my return being received or a refund in my account so I sent a message asking where it was. I was then asked for proof of postage which I got on 30th and sent it in. I was told on the 30th that my refund would be with me in 3-5 working days and that I would also be contacted by a manager within 24 hours. As expected that never happened... Today (9th March) I have still not received my refund, so I contacted customer service live chat. First of all I was talking to someone who half way sent a message saying I hadn't replied so ended the chat, then the second chat told me that my refund hadn't been processed but she would put it through and I will get it in 3-5 days. I was asking for an email address for a complaints team/manager but this kept being ignored. They then said they had spoken to their supervisor and I will be contacted by a manager in 48 hours, but of course after everything that has happened I doubt this will happen so again asked for the email address so I can contact them directly, to which he said 'As you've not replied I'm going to pop off....." then ended the chat. I had replied and wasn't ready to end the chat. Not only am I absolutely fuming about the complete disaster this whole process has been, every single step has been a fight that I have had to chase you all. But the customer service has been appalling too, not once have I been offered any sort of compensation or apology by any senior members of staff or managers. Instead I keep being offered discount codes for my next order, an order I will certainly not ever be placing after this experience. I'd like some sort of compensation, as well as my entire order refunded as opposed to just the items I have returned. Disgusted by my experience!”

Missguided 1 star review on 9th April 2018

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Posted 6 years ago

“Never recieved item Poor service”

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Posted 6 years ago

“Quick service, order dispatched promptly. Reliable and easy to work with. No issues whatsoever.”

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Posted 6 years ago

“If I could give no stars I would. Before purchasing my order I made sure that my new address was in the system. When I ordered and checked my email my old address came up. I instantly went on the live chat and requested the address to change. They said they would and I checked again...still no change...I did this another 2 times and even contacted Hermes myself and they couldn't change the address. I then went back on the chat and 'Emma' left me hanging for ages and then left the group chat! so rude and unprofessional. I have now requested a refund. They said they will contact the Hermes delivery driver to send the parcel back to them (so why couldn't they ask the delivery driver to send the parcel to my new address!!) Will not recommend this site and wont be using it again myself.”

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Posted 6 years ago

“This is a great place to shop good value good quality and good customer service”

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Posted 6 years ago

“I have been a customer of Missguided for many years now, before it became so popular (and when the prices were cheaper! i mean.. £170 dresses that you cant even try on or look at before you buy, really?.. like really we're gonna go there?) However, as the prices of their products have gone up, the quality has gone down rapidly. I was always happy with my orders - products were true to size, good quality, looked like the picture and reasonably priced. However, my last few orders have been a nightmare. the "Nude ultimate faux leather biker jacket" was nothing like the picture, the colour was bright pink not nude, a size 12 came up like it was a size 16 and the quality was awful. The "pink taupe crew neck sweatshirt" came in a dark mauve colour and was a size large when i ordered a small and lastly the "nude faux leather platform gladiator heeled sandals" do not stay wrapped up around the leg, the leather is too loose and to keep them up you would have to pull them so tight your blood circulation would cease. Having to return these things was inconvenient for me. however, the reason i give 2 stars rather than one is delivery is always next day even when selecting 3-5 days. just disappointing that they've changed.”

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Posted 6 years ago

“I have always had a bad experience, not being able to talk on the phone makes it worse too. Never arrives on time, items missing!”

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Posted 6 years ago

“Excellent service from Kyle E - efficient, very helpful and informative. Made on line shopping easier than I thought ! Thank you”

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Posted 6 years ago

“They keep in touch with you great products fab customer service would recommend everybody to buy from this site. You won't be disappointed. Thankyou missguided”

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Posted 6 years ago

“I purchased a lovely looking silver bag, when it arrived it was considerably smaller in size, I could barely get the chain handle over my arm and the return form was not included in the package. If I wanted to send it back via the post office I would of had to of paid for the post and packaging.”

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Posted 6 years ago

“Courier did not deliver my order and MissGuided refunded my item immeadiately”

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Posted 6 years ago

“I placed this order on February 22, for the last day of delivery to be on March 6th. I contacted the company 4 times during the delivery process to advise that the items were needed on the 6th, at the latest. I spoke with 3 people during that week in which ALL three said it would deliver on the 6th. Not one of those people mentioned anything about about shipping delayed due to UK weather or delays for orders paced during sales, etc like the Manager did on March 6th when I reached out as the package did not deliver. All three of those people I previously spoke with guarantee a 3/6 deliver. If they were not certain they should not have said that - three different times, three different people - after I told all of them my situation of needing the items for an event, as I was leaving out of town on the 7th. I expressed several times that the items would not be needed if they are not delivered on the 6th - it did not deliver on the 6th. After reaching out via chat (only way to contact) it took a long time to speak with a manager like I requested. They were rude and did not acknowledge that their customer service provided wrong information 3 times and that I am left empty handed with no package and out of the money. They refused to provide me with a contact to handle the situation and they stated they could do nothing for the situation and that I contact USPS myself.”

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Posted 6 years ago

“Love my dress and I revieved free next day delivery.”

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Posted 6 years ago

“Good clothes and speedy recovery. However, the dress i ordered, the straps were knotted to make them tighter/smaller. So, I have to sew them to my own size myself. Quite annoying!”

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Posted 6 years ago

Missguided is rated 2.7 based on 1,069 reviews