Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

Questions

Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my package is late but Charlotte was very kind and professional in helping me the best she could. Happy with customer service. Thanks guys!:)”

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Posted 4 years ago

“My parcel got lost and Emma from the chat online was very helpful in re-issuing a refund on an out of stock item and sending the rest of the items via next day delivery. Very efficient, thanks Emma!”

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Posted 4 years ago

“Emma was very helpful and efficient and sorted out my issue quickly, thank you!”

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Posted 4 years ago

“Emma was very helpful and quick with sorting my issue via live chat! perfect.”

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Posted 4 years ago

“I have very mixed feelings about Missguided. The thing that lets it down most is their returns system. Delivery is always great (although I did receive 2 right feet for a pair of shoes I had been waiting aaaages to come back into stock!). The clothes and shoes are of good quality and prices are generally good for the value. The returns however really put me off ordering. There is never any updates from missguided throughout the whole process and I have physically had to contact Missguided to ask where a refund is - once contacted they are able to issue it straight away! I would have lite confidence in placing more orders if the returns process was was More user friendly. If we were kept up to date instead of waiting and waiting and then having to contact them for the issue to be refunded then they would probably get more business.”

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Posted 4 years ago

“My item was faulty and i had not yet received a refund. I spoke to Emma on the online chat who refunded me in seconds. Great Service from Emma.”

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Posted 4 years ago

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Posted 4 years ago

“My query was delt with within seconds of me asking .I was helped by Emma who was very poilte and was very professional 🎀😇☺️”

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Posted 4 years ago

“Emma from customer service was very helpful and got to the bottom of why my order was not delivered and mended it straight away. Thank you for this”

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Posted 4 years ago

“Very happy with the customer service. I love to shop here and recommend to anyone wanting to purchase good clothes and great customer service. 🙂”

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Posted 4 years ago

“My query was delt with within seconds of me asking .I was helped by Charlotte who was very poilte and was very professional So I'm.a happy customer :)”

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Posted 4 years ago

“Efficient and customer focused, Sam was really helpful.”

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Posted 4 years ago

“Find Missguided to be one of the best clothing brands for customer service, they are willing to help quickly and efficiently. Spoke with Lucy this morning about my order that was due on Friday but there had been some delivery address issues. She immediately resolved the issue for me without causing me any further delays. Great service and very friendly.”

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Posted 4 years ago

“Lucy was very helpful and clarified all my queries ! Highly recommend !”

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Posted 4 years ago

“Lucy was very helpful with clear and quick responses”

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Posted 4 years ago

“I had trouble with a refund however after speaking with Lucy over the live web chat it was resolved extremely quickly. Highly recommend x”

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Posted 4 years ago

“Lucy was very straight to the point and helpful. Was very understanding. Helped me out a bunch”

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Posted 4 years ago

“Lucy was very quick & helpful on the Chat function, in resolving my query regarding a late delivery.”

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Posted 4 years ago

“Amazing customer service by Lucy, she was friendly and answered my questions quickly with ease!”

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Posted 4 years ago

“Amazing customer service from Shannon! I paid for UK Friday morning delivery for £6.99 but my order didn’t arrive within that time. I contacted the CS team and Shannon processed a refund for the delivery cost for me! Thank you so much ❤️ xx”

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Posted 4 years ago

Missguided is rated 2.7 based on 1,069 reviews