Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Charlotte on live chat this morning - she was amazing! Told her about a delivery issue I had from yesterday, Hermes would not deliver my order to my original address, so yesterday I had asked if I could change the address and was told that I'd have to wait till today to see if Hermes can do that. Explained that to Charlotte this morning and she suggested to send a replacement order to my new address as Hermes had not got in touch. I really appreciate Charlotte coming up with an alternative which means I'll be getting my order tomorrow! Thanks Charlotte :)”

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Posted 4 years ago

“Returns procedure nice and easy. Needed to webchat with an agent called Yasmin who was very helpful and immediately sent me an email confirming my refund.”

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Posted 4 years ago

“Autumn was very efficient and helpful”

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Posted 4 years ago

“my item was missing, but Sam was amazing and help me with the all procedures.very professional.”

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Posted 4 years ago

“I hadn’t recieved tracking details on a email and I went on the live chat and Sam helped me straight away and was more than helpful!!! Thank you very much Sam”

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Posted 4 years ago

“Very fast delivery but an item was missing, however Sam was very fast in helping me arrange a replacement or a refund.”

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Posted 4 years ago

“Although there was some confusion, the team are very quick to reply and sort anything out!”

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Posted 4 years ago

“Has an issue with returning items, Anna was quick to help and ensured everything was sorted. Issue was resolved within minutes”

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Posted 4 years ago

“My order went missing, and all the people I chatted to helped me as best they could even when there were issues with the website itself. But they resolved this issue very fast. The delivery service they use has never been reliable round my area but this is the first time a parcel has gone missing, every other time it has been perfectly fine. Thank you Lauren and Charlotte for helping me”

Missguided 5 star review on 5th June 2020

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Posted 4 years ago

“Great customer service. Autumn sorted out my problem very quickly!”

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Posted 4 years ago

“Very efficient and helpful. After having an issue with not receiving my order the issue was resolved and sorted within a few minutes. Thank you Lauren.”

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Posted 4 years ago

“Query was dealt with very quickly. Sam was very polite & helpful...thanks Sam ;-)”

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Posted 4 years ago

“Very fast and kind”

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Posted 4 years ago

“Had an issue with my order and Lauren was very helpful”

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Posted 4 years ago

“Had a problem with my order, spoke with Yasmin online she was very helpful and helped with all queries Thanks”

Missguided 5 star review on 4th June 2020

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Posted 4 years ago

“I had a pair of shoes that unfortuatly broke after I only wore them twice. the customer service team were really good at helping me sort out a return outside the return period. all I had to do was organise Hermes pick up with the returns label they had sent me and the following day send my proof of purchase receipt over and within minutes one of the operates Alisha organised my refund to be processed within 3-5 working days to save me having to wait until it gets back to their warehouse before I received my refund. overall I feel as through the customer service team at misguided really helped me arrange how to send back my order and ensure I got a refund for the damaged good.”

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Posted 4 years ago

“Had a problem with my refund spoke to Yasmin on the online chat who was really helpful and sorted my problem straight away! Thank you”

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Posted 4 years ago

“Very helpful. I’m glad apps have chats like this because normally you would have to email.”

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Posted 4 years ago

“Great customer service from Anna. Thank you.”

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Posted 4 years ago

“I spoke with Anna who was very accommodating and helpful - thanks Anna”

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Posted 4 years ago

Missguided is rated 2.7 based on 1,069 reviews