Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

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“I payed £4 extra for next day delivery and 2 days later I still haven't received my bodysuit, it says it will come by Saturday but I asked for next day delivery, don't order from MissGuided”

Helpful Report

Posted 7 years ago

“I ordered a top for my daughter on 5/12 . Received an email a few days later advising they were experiencing delays . On the same day also received an email from Hermes courier advising it had been delivered . So this is where it starts .... I have tried calling over 20 times and have either been cut off , put on hold & cut off or queued for over 30 mins . I then tried emailing , but after no reply I emailed again . When I had a response asking me to complete a disclaimer form for non receipt of my item I thought I was getting somewhere ,how wrong I was !! I've had to chase it up several times by email & you can't get any response by live chat so my last option resorted to posting comments on their Instagram site to which I have received horrendous replies almost finding excuses as to not provinding a refund . The latest is after my numerous posts on social media I have now received an email advising my refund is being processed . Do I believe them ? Absolutely not as other customers have also posted they have been waiting weeks for their refund . I am also waiting for a call at 2pm today from a senior manager so let's see if they fail this too, something tells me they will !! Do not use this company they take your money and their customer service or any care they have for the experience of their customers is quite honestly gutter level”

Helpful Report

Posted 7 years ago

“I'd like to spread the word that you shouldn't order from Missguided. The company policies are terrible, and after receiving a dress that was ripped, they wouldn't allow a full refund that included delivery because the item arrived on time- absolutely shocking in my opinion. The customer service is horrendous, and I would strongly advise never to order from them. Receiving a ripped item is completely unacceptable from such a big brand, I am appalled.”

Helpful Report

Posted 7 years ago

“Searching their website for items put them in then basket and then when you try to pay comes up with oops the item is now out if stock, that's happened now 4 times I haven't ever brought anything from here but after that then reading the reviews I won't bother trying again”

Helpful Report

Posted 7 years ago

“The most awful customer service I have ever experienced. I had my parcel delivered to my local shop for click and collect,then a couple days later I tracked it and it said it was meant to be delivered that day which it was and I rang the shop and they said that if I don't have a text with the barcode I can't collect my parcel despite having my proof of ID. I have now tried ringing customer service over 30 times and I have had no luck I have been on hold for over 20 minutes numerous times and I haven't even spoken to someone I just get cut off. The I decided to email now I still have no reply. I'm absolutely fumming. Never buy anything from them.”

Helpful Report

Posted 7 years ago

“On Black Friday I ordered a t shirt which I thought was a great bargain! However 5 days had past and still no email or sign of arrival, messaged their customer services who were pretty helpful in telling me the order didn't go through- even though on my order history it says it's there. Won't be buying from them again.”

Helpful Report

Posted 7 years ago

“Misguided is not a place to spend your money unless you don't mind waiting two months for a refund! They also have a tendency of sending incorrect and damaged items to the consumer! Unlike most reputable companies they would much rather go back and forth with you and give you a solid run around as opposed to being professional and solving the issue immediately! When you email them they will continually ask you for information that you've already submitted in order to buy time! After all of their wrong doings I continue to give them a chance but because I've reported a $600.00 claim to PayPal because they claimed they didn't receive it when I have confirmation that they did, they revoked my student discount!! Any company with a reputable name and in good standing would humble themselves and reach out to the customer to rectify their situation but not missguided! I will continue to shop ASOS who is courteous, professional, upstanding and appreciative of my business!! You can stay petty and keep my student discount deactivated because that is reflective of your professionalism!!”

Helpful Report

Posted 7 years ago

“Ordered over 2 weeks ago, didn't receive 2 of my items, asked about this & was told they would despatch them. A week later still no despatch email, so asked about this to be told the courier had lost it (even though they clearly hadn't despatched it) and that they would redespatch. Then a few days later received an email saying they hadn't got my items in stock! If they had despatched the iteams properly the first time I wouldn't have been disappointed and unable to receive the items I had ordered! And to top it off they wouldn't even respond to my messages when I asked to make a formal complaint!”

Helpful Report

Posted 7 years ago

“Placed an order over a week ago. Had an email to say despatched but the courier hasn't even received it! Had no response from any messages through facebook, twitter or email and nobodu responds on live chat! Never ordering from here again.”

Helpful Report

Posted 7 years ago

“Went to Nordstrom & ordered a 93$ bomber jacket. It's been almost 2 weeks! You would think they would want too please their customers, since their clothes arn't the cheapest.”

Helpful Report

Posted 7 years ago

“Ordered from them uk site twice and the quality of clothing has been terrible. My jumper doesn't even look like the one I ordered; only similarity being that it's white but it's definitely not the same as the model was wearing. Won't be ordering again.”

Helpful Report

Posted 7 years ago

“Brought a knitted top from misguided, had it for few months and the thread started coming out to which there is a hole below the breast. Did not expect such a cheap quality and had better expectations from misguided. So disa”

Helpful Report

Posted 7 years ago

“£40 down the drain !Do not order from missguided. Returned my coat with their own tracking number only to be told it cant be traced and the tracking number is invalid. I've seen other people here had the same problem surly we can do something about this”

Helpful Report

Posted 7 years ago

“Ordered a new coat with the offer they had on at the weekend for 50% off everything!!! Ordered a size 6 as that's the only size they had left I'd usually go for an 8 but I wanted this coat. Had doubts about when it arrived thinking it'd be too small or look totally different to the picture and couldn't believe the offer either!! .. It arrived and it is perrrrfect! Glad I ordered the size 6 as it's very roomy. Lovely coat and quick delivery. Very happy :) first time on misguided and will definitely be returning !! :) :) :)”

Missguided 5 star review on 28th November 2016

Helpful Report

Posted 7 years ago

“First they take forever and a day to send you any conformation. Second, they send a tracking number that isn't even valid. It sends me to a link that says USPS is going to deliver, but when I look up the tracking number, it doesn't even exist. It's extremely frustrating and inconvenient for me and all of there customers. I'm completely dissatisfied and will NOT be ordering anymore, I rather take my business elsewhere and get a correct tracking number, consistent emails and better customers service!”

Helpful Report

Posted 7 years ago

“Terrible customer service... change promo codes and what is included in the sale by using tricky wording... also the quality of the clothes isn't worth getting it at the full price. What a shame.”

Helpful Report

Posted 7 years ago

“I ordered a pair of shoes and dress for my upcoming holiday party. I placed the orders on 11/13/2016 and today is the 22nd but I have not received my package. I also tried the online chat and I wasn't able to reach anyone to track my package. My order number means nothing because its not working. I am so disappointed that I cannot talk to anyone and I cannot track my package. It would never orderfrom this company again...”

Helpful Report

Posted 7 years ago

“I cannot order from you again. I ordered several items, kept one and the return postage was $29..There's lots more reasonable etailers...zara is free and asos”

Helpful Report

Posted 7 years ago

“DO NOT ORDER FROM Missguided I placed an order on 10/10/16 paid for express shipping Missguided took the $ out the next day got an email saying my order was placed and stand by for a comformation email with the tracking # it's now 11/19/16 I'm still waiting on that email and my dress I'm so sick of this company everytime u email them they send a response saying they r busy and they will get back to u..... I'm still Waiting they TOOK MY MONEY and NO DRESS save urself the trouble DO NOT SHOP HERE”

Helpful Report

Posted 7 years ago

“Ordered a dress next day delivery it come 5 days later, poor customer services, every time I've ordered something it always comes late”

Helpful Report

Posted 7 years ago

Missguided is rated 2.7 based on 1,069 reviews