Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

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“This rating is purely for "customer service" as I have previously purchased products from missguided and they were good quality at discounted prices. However on this occassion I puchased twice during a sale period. On the second occassion two separate items I purchased were both advertised at $10 AU, however the prices changed once I was at check out and I was charged the full price for both items and a later discount was applied on the overall price due to a sale. I contacted customer service by email and was basically told that missguided COULD change the price of any item when ever they wanted, basically consumer grabbing tactics because of course I would be more inclined to fall in love with an item and to make a purchase if it was advertised at a cheaper price. I have shopped online for years and this is the first time I've come across this problem. Its disappointing for a store which does actually have decent quality clothes to respond to the problem this way, in essence what they said was it was advertised for that sale price but in the time that you clicked on "buy" it had reverted to its original price. Its as though you purchase an item from a store where it is clearly displayed to be on sale but scans up for full price, normally the store sells you the item of yhe discounted price because that is what was advertised & only fair to the customer. I recieved no refund for the price difference and I am less then impressed. Further the following day, one of the items was again placed on discount for 50% off, which woukd have still been cheaper then the price I paid... In terms of online shopping experience and customer service, I recommend that you shop at other reputable online stores that dont change their prices at checkout. There are many other online stores who are far more transparent with pricing, who provide decent quality clothes, faster shipping and decent prices.”

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Posted 10 years ago

“Missguided are the worst online shop I have ever come across! Prices don't match the quality, clothes are made out of such poor fabric its disgusting! I have purchased 2 dresses from the website, but when I opened the parcel I was very shocked of how different they looked and that on the website one of the dresses had a belt on, but unfortunately it didn't come with the dress even though the dress itself was expensive enough and I didn't know that until I got it. Overall I had to send them both back and obviously Missguided wouldn't be Misguided if they wouldn't charge you £2.50 for returning clothes.”

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Posted 10 years ago

“NissGuided Review...Tomorrow makes it a month since I've placed my order and I have yet to receive anything. Not Happy”

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Posted 11 years ago

“My parcel went missing and the customer service I received was appalling! Like robots type the responses!”

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Posted 11 years ago

“dress arrived today!! So so so happy with it and the customer service. Happy little lady right here!”

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Posted 11 years ago

“A company called missguided is rubbish at customer service .. be warned they fail to send goods but take money without any problems”

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Posted 11 years ago

“Missguided have the worst customer service!! I've had loads of bad experiences with them! They should refund you all postage!!”

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Posted 11 years ago

“thank you! great customer service xx”

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Posted 11 years ago

Missguided is rated 2.7 based on 1,069 reviews