Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yasmin was so helpful with helping me sort out a refund on the live chat, thank you! x”

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Posted 4 years ago

“Yasmin was very helpful via the chat, helped with refunding and other options in terms of my purchase. Thank you.”

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Posted 4 years ago

“Spoke to Charlotte on live chat this morning - she was amazing! Told her about a delivery issue I had from yesterday, Hermes would not deliver my order to my original address, so yesterday I had asked if I could change the address and was told that I'd have to wait till today to see if Hermes can do that. Explained that to Charlotte this morning and she suggested to send a replacement order to my new address as Hermes had not got in touch. I really appreciate Charlotte coming up with an alternative which means I'll be getting my order tomorrow! Thanks Charlotte :)”

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Posted 4 years ago

“Mum jeans came in and I’ve never been more happy. They fit amazing, feel good, as someone that struggles finding a good fit these were perfect !!”

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Posted 4 years ago

“Returns procedure nice and easy. Needed to webchat with an agent called Yasmin who was very helpful and immediately sent me an email confirming my refund.”

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Posted 4 years ago

“Haha , every positive review is about getting a refund for your subpar clothing”

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Posted 4 years ago

“Autumn was very efficient and helpful”

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Posted 4 years ago

“my item was missing, but Sam was amazing and help me with the all procedures.very professional.”

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Posted 4 years ago

“I hadn’t recieved tracking details on a email and I went on the live chat and Sam helped me straight away and was more than helpful!!! Thank you very much Sam”

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Posted 4 years ago

“Very fast delivery but an item was missing, however Sam was very fast in helping me arrange a replacement or a refund.”

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Posted 4 years ago

“Although there was some confusion, the team are very quick to reply and sort anything out!”

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Posted 4 years ago

“Has an issue with returning items, Anna was quick to help and ensured everything was sorted. Issue was resolved within minutes”

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Posted 4 years ago

“My order went missing, and all the people I chatted to helped me as best they could even when there were issues with the website itself. But they resolved this issue very fast. The delivery service they use has never been reliable round my area but this is the first time a parcel has gone missing, every other time it has been perfectly fine. Thank you Lauren and Charlotte for helping me”

Missguided 5 star review on 5th June 2020

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Posted 4 years ago

“Great customer service. Autumn sorted out my problem very quickly!”

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Posted 4 years ago

“Very efficient and helpful. After having an issue with not receiving my order the issue was resolved and sorted within a few minutes. Thank you Lauren.”

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Posted 4 years ago

“Query was dealt with very quickly. Sam was very polite & helpful...thanks Sam ;-)”

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Posted 4 years ago

“Very fast and kind”

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Posted 4 years ago

“My discount code didn’t apply but after speaking to Customer Services on the online chat it was sorted out very quickly and she was very friendly”

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Posted 4 years ago

“Had an issue with my order and Lauren was very helpful”

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Posted 4 years ago

“Had a problem with my order, spoke with Yasmin online she was very helpful and helped with all queries Thanks”

Missguided 5 star review on 4th June 2020

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Posted 4 years ago

Missguided is rated 2.7 based on 1,069 reviews