MissPap Reviews

Name: MissPap
Rating: 1.36

1.4 Rating 145 Reviews

8 %

of reviewers recommend MissPap

Company Reviews

Questions

Metrics

1.4

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MissPap 2 star review on 10th January 2023

Katie

MissPap 1 star review on 24th August 2022

Anonymous

MissPap 1 star review on 12th March 2022

Anonymous

"Very bad very bad misspap and boohoo, they took my money and are not refunding my money fully. I\u2019m really upset. Theses are the messages I send and they respond to me : \r\n\r\nThan you for confirming. I apologize that you still haven't received your refund for the returned items. I'll be glad to help For order number PUS100114989. I have gone ahead and processed a refund for the items,\r\nMPP01153-126-14\r\nMPP01153-152-14\r\nMPP01153-133-14\r\nMPP01150-126-14\r\nMPP01150-133-14\r\nMPP01150-152-20\r\nMPP02425-143-14\r\nMPP02426-143-14\r\nMPP02529-105-14\r\nAmounting to $592.2 and will hit your Bank account on or before 4th of November.\r\n\r\nAs for order number PUS100116783, I have checked on your returns and can see that it is still on process of being refunded. Please note that it would take up to 15 days for items to be returned and processed. Please wait until 4th of November for your items to be processed and be refunded. \r\n\r\nThank you for your patience and understanding in this point of time. Hope you have a great day!\r\n\r\nDareen\r\n\r\nMe: For the first one PUS100114989 \r\nI paid $ 804.91 Canadian dollars.\r\nFor PUS100114989 I was charged\r\n$ 804.91 Canadian dollars.\r\nHow you guys are refunding $592.20\r\n\r\nHi there!\r\nI have had a look for you and can see that this order was placed on the US website, and so the order has been charged in and refunded in US dollars as opposed to Canadian Dollars. The order PUS100114989 came to a total of $609.19 USD, and so all items apart from the shipping have been refunded which is $592.20 USD.\r\n\r\nThe refund should convert back into Canadian Dollars for you once this reaches your bank account, so please don't worry! The correct amount has been refunded for you, it just hasn't shown as Canadian Dollars at the current conversion rate.\r\n\r\nStay safe!\r\n\r\nKind regards,\r\nLotty\r\n\r\nMe: This is a amount you guys refunded to my bank account $702.92 which you guys supposed to refund me $804.91 so where is the $101.99. I want my money back exact amount you guys took when I bought those items which was $804.91 .I\u2019m really upset \ud83d\ude20\r\n\r\nI do apologies for the confusion but as the refund has been process on this order I suggested you to contact your bank to check if you have dispute on your account. Hope this helps. Thanks and stay safe. \r\n\r\nAlfonso\r\n\r\nMe: No no do try to be smart I already spoke to my bank you guys are not refunded my money fully I want my money back you guys still owning me $ 101.99 I want my money back. \r\n\r\nMe:For this order I was charged $79.89 as you can see the picture I send you from my bank account \r\nPUS100116783\r\nI want my exact money back even for the other order $79.87\r\n\r\nMe : You guys owning me $181.87 \r\nBasically my next refund Should be : \r\n(PUS100116783)\r\n$79.87 and remaining from the first order(PUS100114989 ) $101.99"

MissPap 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a badly made coat in October, returned it and still awaiting a refund after numerous emails to the rotten company. I was told a refund had been made, which has not and they are not responding to my emails. I have opened a case through PayPal and if all else fails I think this company ought to be reported to Trading Standards. Absolutely dreadful I would rate it -0 star.”

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Posted 6 years ago

“Would never ever ever use this website the incompetence of the company not responding to emails is really appalling. My daughter returned a coat on the 9th October and still awaiting a refund absolutely disgusting. DO NOT ORDER FROM THIS WEBSITE, quick enough to take your money not quick enough to refund would even give it a one star.”

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Posted 6 years ago

“Paid for next day delievery and still no sign days later really dont want to have to rate low but I am really disappointed order is over £100 😢”

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Posted 6 years ago

“Disgusting company. Horrible service and a horrible owner who treats staff like dirt on his shoe. Disgraceful all round.”

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Posted 6 years ago

“Not even worth the 1 star Been waiting for a refund from misspap since the 7th of October 18 , after receiving an email on the 17th of October notifying me that they have received the return and will take up to 21 days for refund to go through to bank, so I waited just over 21 days and I sent an email to ask when this was going though, they replied quick with a message to say that my refund has been put forward and will be in my bank in 2-5 days.. so I wait for the 5 days and still nothing, I have written two emails since then asking what the problem is and they have replied (again very quick) “we have experienced a slight delay with our accounts department regarding refunds...this has now been resolved and your funds have been processed back to your account.” I still have received no refund and this has been over a week since the last message sent, (currently15th nov) I wouldn’t bother buying from misspap unless you 100% want the item so don’t buy multiple outfits to try on like i did! never going to shop here again as it’s not worth the time and hassle just to get your well earned money back, incredibly angry at this company.”

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Posted 6 years ago

“Clothing is of awful quality, sizes are terrible. 40 pound wasted and after reading the reviews I see no point in trying to return.”

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Posted 6 years ago

“Iv made a order a month ago and I’m yet to receive my orders this is ridiculous emails just being sent back and forth and nothing is happening.”

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Posted 6 years ago

“Absolutely appalling customer service. They received my returns 31.8 and no refund a month later. Chase me by email, actually got a reply promising to refund that day but may take 5 working days to come through. Guess what? A week later nothing. No replies to further emails. Rang the customer service number at 7p per minute with no answer after 20 mins. I would NEVER NEVER use this company again. Appalling service.”

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Posted 6 years ago

“Literally the worst service for refunds , if you are contacting them regarding a purchase they are happy to help. Refunds however ... wow it’s been 8 weeks and still nothing .. they ignore all me emails and PayPal requests . It’s a shame really the company could have been something . They can’t compete with boohoo PLT etc .. I will NEVER shop here again”

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Posted 6 years ago

“Order an item before August Bank Holiday returned as soon as received as the item was too big. Had confirmation my item had been received by misspap and that I would be refunded in up to 21 days. Nearly 4 weeks later still no funds in my account. Number just rings out. How do i get my funds back. What a poor service wouldn't recommend to anyone. Each time a log in on the service desk no body reply's. Do I contact my credit card to retrieve my funds.”

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Posted 6 years ago

“Appaling customer service! No telephone number yo call. Only refunded half of the order. Now had to contact my bank for a refund through my credit card company.”

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Posted 6 years ago

“Items never turned up to my address, emailed customer service 3 times without a response requesting the signature for who signed for the items which they were unable to provide. When they finally responded a week later the only information they could provide was it was signed for by a family member of the same surname as myself, which couldn't be possible as they were on holiday and i work 9-5. Never issued a refund left paid for items that never arrived.”

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Posted 6 years ago

“I don’t even want to give it 1 star but I have to has it’s the lowest possible rating! Purchased a pair of trainers from them in my correct size, arrived and was far too small, horrible quality and smelt. Sent them back in May, I am still waiting and it’s August 20th!!! Sent email after email and I get a reply telling me it’s my bank!!! Avoid at all costs, how this company is still going is beyond me.”

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Posted 6 years ago

“Been waiting over 3 months for my refund. Have tried to get into contact via email in which their ‘lovely customer service team’ have blatantly ignored. Also posted a story to Instagram with them tagged, they viewed it and have still not bothered to get into contact.”

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Posted 6 years ago

“What a company!!! Caused me so much stress trying to get MY money back. They dont act on normal refund policy, the ONLY way to get a refund is to threaten them with legal advise and sending 5 of more emails a day demanding a refund. Will never buy from misscrap again”

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Posted 6 years ago

“AWFUL, had to make claim to get money back! After a month of waiting for acknowledgement of returning my items (poor quality, nothing like the pictures, horrid material!) they finally emailed me saying they got my items back and it will take (ANOTHER 21 DAYS!) Knowing it was ridiculous as trading standards is 14 working days - I was away on holiday at the time so decided to just wait. The 21 days were overdue when I got back from holiday and still nothing... After reading reviews on here I just knew that this was a common issue with the website and I should of read online about them before I even ordered from there! Anyway, I didn't want to wait any longer or be messed around, so luckily I had paid with Paypal who got on their case and refunded me straight away. Advice: Just don't bother using them, if it's too late for that. Get in touch with Paypal, bank or report them to trading standards. If you don't chase/make a claim, they will try and keep your money.”

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Posted 6 years ago

“After more than one attempt to obtain a returns label from Mispap I was able to access it & returned my 2 items as I was not of the opinion that either item was of good quality or VFM. They did e mail to acknowledge receipt of the goods but did not refund within the legal timeframe therefore I approached my credit card company & they have refunded me. I urge others to do the same, do not let them get away with it.”

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Posted 6 years ago

“AVOID. They send out faulty items and then don’t refund your returns. Will be reporting to FCA.”

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Posted 6 years ago

“Spend your money else where. I received a dirty item which had clearly been worn and refunded. Stank of body odour and had makeup marks on. It has taken 2 months to receive my refund after emails back and fourth, the excuse given was “we are having difficulties”. It does not take 2 months to clear a refund, especially when another company can refund me within 3 days.”

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Posted 6 years ago

“The WORST experience I’ve had with online shopping after 8 years of confidentially shopping online with no dramas!! Bought something in April, didn’t come in for a month when it said 5-7 business days, emailed them and they realised they hadn’t sent it. Asked for a refund and they agreed. I am still waiting for my refund it’s now 27th June. Yesterday paypal informed me it’s only a partial refund and I will have to wait until 10th July for money to be put into my account. I bought clothes on the same day from rebelliousfashion and that came within 5 day. All misspap have done is send me emails saying nothing can be done but wait meanwhile making the progress more complicated than it needs to be. Seriously shop on any of the other Instagram sites which have the same clothes for same price and save yourself the biggest headache!!!!!!!!!”

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Posted 6 years ago

MissPap is rated 1.4 based on 145 reviews