Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,099 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the "Impact" screen protector for my Google Pixel 6 Pro a bit over a year ago. It was charged as a phablet because of the size. After a few months, it was already starting to peel and I had to pay another $10 to replace. Few months after that, the same issue was happening where it starts to peel off from the corner. I left it alone and plan to replace if it gets worse. Few months after that, I dropped my phone (screen flat) from a height of 3 feet. There were no cracks but the touchscreen stopped working. I got my screen replaced but as the protector was peeling off badly, I tossed it. I went back to get my replacement but was told I needed the original screen protector so they can send it back to US. I was never informed about this as the sales associate at the time only told me to come back with the phone and that it's lifetime warranty for $10 replacement fee. Why else would I discard the screen protector if I knew otherwise? I also asked about the impact protection and how the touchscreen still broke. I was told it only protects cracks and there's nothing in the world that can protect from internal damage. I paid a premium for this screen protector advertised as "IMPACT-the world’s thinnest impact bumper with 20-foot drop tested technology delivers peace of mind that comes from knowing your device is out there with the ultimate in impact protection" and it didn't even protect my phone from a 3 foot drop. Basically any other screen protector would have been more worth with 4x the savings (I paid around 69.90 for this protector + 10$ replacement). Needless to say, with the broken touchscreen and misleading replacement warranty, I am not continuing with this overpriced, flawed and deceiving product”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I have it on my Samsung Galaxy S23. It is the best screen protector and bumper I have purchased to date. My phone is scratch free and I have a 5 year old that constantly plays with it.”

Helpful Report

Thank you so much Christina for your 4 star rating of Mobile Outfitters! It's great to hear that you're happy with your Samsung Galaxy S23, protected by the BestScreen protector and bumper. I'm glad that the product is standing up to your 5 year old and keeping your phone scratch free. Thanks again for your kind review!

“First time that I see this product in Norway. Very nice look and feel.”

Helpful Report

Thank you for your 4 star rating of Mobile Outfitters! We're delighted to hear that you enjoyed the look and feel of this product, especially as it's the first time it's available in Norway. We really appreciate your feedback!

“Best products ever!”

Helpful Report

Thank you so much for the 5 star rating of Mobile Outfitters! We're glad you think our products are the best ever!

“I put fusion on my phone and i am very happy with the product and fhe exclellent service i got from the staff in limassol.”

Helpful Report

Thank you so much for the 5-star rating, Pavlos! We are so glad to hear that you were happy with the product and excellent service you received from our staff in Limassol. It means so much to us as a company, and we really appreciate you taking the time to leave a positive review!

“Excellent”

Helpful Report

Thank you so much Mohamed for your 5 star rating of Mobile Outfitters! We are thrilled to hear that you think we are excellent.

“I am impressed with the quality and look of my device.”

Helpful Report

Thank you so much for the 5-star rating for Mobile Outfitters, Jennifer! I am so glad that the quality and look of your device was up to your expectations. We really appreciate your feedback and are glad that you are so satisfied with your purchase!

“Again i contact customer services indonesia. And again they played dead. Don’t buy to them, they give hope processing long (2 months), move to the other cities. The price expensive because they sell a lifetime guarantee, but when it is need to be replaced, they are holding back, playing dead. Currently so many nano skin has been sell from another company, a lot cheaper and you don’t need to going trough this trouble that I have been through. Twice! I had been going through 8 weeks for getting 1st replacement from iphone 12 and ipad 10.5, after Indonesian customer services playing dead many times. And they need to be reminded by US central mobile outfitter. Now, I tried to getting replacement 10.5, us customer services asking me to pay again like buying new. Bad company either local indonesia and central US. —— Update: they called me only after I am giving up, bought cases from another company and writing bad review. Seems like they don’t work when we don’t give bad reviews and then blame us when we gave bad reviews.”

Helpful Report

“It used to install mobile protector with high quality, but right now outfitters install bad quality and screen causes scratches which makes mobile looks ugly.”

Helpful Report

“I contact Mobile Outfitter Indonesia, they are the worst. They closed from one store in one cities and required us to come to another cities for replacement. Twice tried to get replacememt, twice I had to face difficulties. My suggestion, don’t buy this mobile outfitter only for lifetime guarantee especially since they don’t make things easier for you.”

Helpful Report

“Amazing!! I truly appreciate the careful attention given to my new mobile phone throughout the whole experience. Remarkable service with extra-extra-extra assurance & confidence when explaining the whole process of putting the protective layer on the phone. Thank you”

Helpful Report

Thank you so much Yokoyama for rating Mobile Outfitters with 5 stars! I am so pleased to hear that you had an amazing experience. I appreciate your kind words about the careful attention given to your new mobile phone and the extra-extra-extra assurance and confidence provided while explaining the process of putting the protective layer on the phone. Thank you for your support!

“The screen protector does a gd job but what really bugs me is the protector itself as it doesnt really fit well as there's a gap above the punch hole, meaning its doesnt mimic the screen/exact size”

Helpful Report

Thank you for your four-star rating, Hyder! We appreciate your feedback and will definitely look into the concern of the screen protector not fitting perfectly around the punch hole. We apologize for your inconvenience and thank you for your loyalty to Mobile Outfitters. We would like to get more feedback from you so we can possibly make changes to the design. Please email us at help@moutfitters.com Thanks.

“It might be good protection for the screen, but it I dont like the look of the screen, so I think I will remove the one on the screen, and just use the one on the backside.”

Helpful Report

Thank you so much for taking the time to give us your feedback, Nils. We appreciate the time you took to let us know about your experience and apologize for any issues that you had. It seems like the protective screen wasn't to your liking – How else can we make things better for you? Please email us directly at help@moutfitters.com

“Excellent customer service when replacing my screen protector.”

Helpful Report

Thank you so much for the 5 star rating, Dusan! We're so happy to hear that you had an excellent experience with our customer service when replacing your screen protector. We're so glad that you're a satisfied customer!

“Strong Case”

Helpful Report

Thank you Hop, for your 5 star rating of Mobile Outfitters! We are glad to hear that you are happy with your product. It's reviews like this that help encourage us to keep making top quality products.

“Told them the screen protector needed to be bigger when screen protector was purchased, they said it would be fine. Phone still shatted and wanted $200 to replace screen and still wanted $5 dollars for the second screen protector. Was told first replacement is free. Lies”

Helpful Report

“A saler person named harees in deira city center dubai. I went to change my protector including my previous one. That sales person harees wants to say i bought a 13pro protector and want to claim my warranty for 14pro. If like that what is the system for? I told him i changed it from sahara center outlet and he is saying me to go there and check record from them. If you keep sales person like this and your service is like this there is no use of taking your service.”

Helpful Report

“I dropped my new phone. I took it to the Selinsgrove office. It looked like my screen was cracked. Jeremy reassured me it was only the protector that was cracked . He replaced the screen guard and offered me a life time warranty. Also his co-worker was very helpful.”

Helpful Report

Thank you so much for your 5 star rating of Mobile Outfitters, Julie! I'm glad to hear that Jeremy and his co-worker were able to help you with your new phone. It's wonderful that they made sure to take care of your device.

“It is very customizable for every product”

Helpful Report

Thank you for the 5 star rating! We are happy to know that you are enjoying your Mobile Outfitters products.

“The product is really amazing . Ever since I had this , I never encountered a crack screen problem anymore”

Helpful Report

Thank you so much for the 5 star rating, Errol! I'm so glad you're enjoying the product from Mobile Outfitters! The product is really amazing - I'm glad to hear that you've had a lot of success with it. Thanks again!

Mobile Outfitters is rated 4.4 based on 5,099 reviews