Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,099 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You’ve probably wondered before, “If my husband cheated on me, How would I know? That’s a question I kept asking myself. Well, statistically, a lot of women do most infact, including me. I’d been married for 2 years battling with lies & cover ups my husband dish out. I’d had my doubts about the amount of time my husband was spending with his female assistant. But with a big project at their office, it made sense—or so I told myself. I was too ashamed to even mention it to my colleagues at work cos I had no concrete evidence but this faithful day I was really sad & needed to talk to someone, had a talk with my neighbor’s daughter, she told me about her friend & how he is an expert. I contacted him and he was able to clone my husbands phone the same day without having physical access with it, I got full access to his messages, call logs & chats. That was how I got all the proof I needed to confront him. SUPPORT@HACKERSPYVILLE.COM”

Helpful Report

“Dear Respected Concern, I had a very bad experience with your service and mall of emirates branch with the Branch Supervisor Mr. Ahsen I purchased full body clear covering for my 2 mobiles, Samsung S21 ultra and Samsung S22 ultra on 17th April 2022 and I have paid Aed. 500+ for both phones, However while i was purchasing the same from Deira City Center your colleagues were did not inform me to hand over the removed clear sheet while replacing. Today i went to Sharjah Al Zahia branch to replace the clear sheet, however they have told me they can not replace due to back clear sheet was removed by me and it was not available, i told them that i was really not aware of that since the staff from Deira City center was not informed me, however if it was informed earler iwould keep the same thing in my valet and bring it you which is not a big deal, neverthess i did not know the same. After that they called their Supervisor from Mall of emirates branch Mr. Ahsan (i am not sure his correct name, you can check with Sharjah Al Zahia branch who i spoke) first of all, Mr. Ahsan was so rude and he didn't know how to deal with an unsatisfied customer, he was more worsting the situation by arguing with me and said this is their policy and he can not make any exception and i need to pay 50% of total cost. I explained all situation as i mentioned in the above, as i didnt know your policy and no one explained me, but he was saying it is not his problem and if your staff did not inform me, it might be a communication problem. Mr. Ahsen totally disappointed me and said he dont care my concern since he care the company policy only. This is absolutely wrong, since you are a customer oriented company you will have some exceptions rather go with rules only and irrespecting and neglecting customer request. I trust you will do the needful since i didn't know to return the removed clear sheet as none of your colleagues were explained. If you really wish yoir customers to be satisfied and return their loyalty towards to you, i am expecting a professional approch from you since you already have my money with you, neither you enjoy customer unhappiness. Regards Joyji Alummottil 050 4250756 jojy_ta@yahoo.com”

Helpful Report

“Do not purchase any product from Mobile out fitters, they are not professtional, I, paid a huge amount for 2 phones covering and both phones back side cover was removed and lost due to poor quality and when i went to change the cover they did not replaced me and saying i need to pay 50%, this is cheating however when i was fixing at Deira City Center the staff was not explained i should keep the damage plastic covering, nevertheless the same time when i had the issue there was few customers had the same issues shared, it means they are cheating all customers.. I am strongly recomending DO NOT PURCHSE FROM MOBILE OUTFITTERS anywhere in UAE based on my bad experience I spoke to the Supervisor at Mall of Emirates branch by phone, Mr. Ahsan was not at all helpful and not at all capable to handle a customer issues with is rude attitude and poor customer skills. Please go to my profile, i am a genuine reviewer.. I put this feedback based on my bad experience.”

Helpful Report

Hello Joyji, We thank you for reaching out to us here at Mobile Outfitters USA. Someone from our office will be in touch as we have received your customer inquiry to our helpdesk. Thank you for your patience and understanding whilst we follow this up for you.

“Everything is perfect but sometimes, some employees can't perfect the job and some can do. But the quality of the protector is fantastic.”

Helpful Report

Hi Ahmed, Thank you for sharing your feedback with us. We always look for ways to better serve our customers and to improve our products and customer service we appreciate you letting us know.

“Waiting for protection of macbook pro 14 inch model...”

Helpful Report

Hi Umer, Thank you for the review. You can visit your local Mobile Outfitters location and ask them to order the protection for your 14" MacBook from headquarters. If you need further assistance with this, please contact us at help@moutfitters.com so we can direct you to the owner of the location closest to you. Thank you, Umer. -Paul

“The Good: Materials are high-quality and durable. The negatives are as follows: always there is a change of staff that doesn't know the old members - 60% of the calls to customer service are not understandable - Some of the staff are rude while on the phone. I live in Dubai and I always go to the branch next to my home to solve the issue after a long conversation about Fusion material with the staff.”

Helpful Report

Hi Mohamed, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. -Paul

“Fabulous service and excellent team”

Helpful Report

Hi Alam, So happy to hear that! Thank you for being our customer.

“Great service and product . Staff explained to me in detail how the clear cover will look and feel like after installation”

Helpful Report

Hi Alvin, So happy to hear that you received great service from our knowledgeable staff. Thanks for sharing your feedback.

“I tried and placed 2 times for my new iPhone 14 pro in 2 different locations, Cut is not proper from your machine for the dynamic icon on top. not installed properly. My iPhone 14 pro looks bad now. Don't know what to do.”

Helpful Report

Hello Karthi, Thank you for reaching out and our apologies for the inconvenience. We have received your request via our helpdesk and we are working to get this resolved for you as soon as possible.

“I came all the way from Dammam to Jeddah at Red sea Mall, because that's only where there's a Mobile Outiftters Kiosk. I've been wanting to replace the damaged screen gaurd since months now. Upon arrival at the Virgin Megastore at Red Sea Mall, I was told there's no operator/ Employee available. A huge disappointment and a poor service response.”

Helpful Report

Hello Waqas, Our apologies for the inconvenience. Please reach out to our Customer Service Team directly via email at help@moutfitters.com We are happy to assist you further.

“No clear policy for the shop even the employees cannot provide clear guidance on the policy. I have Fazaa discount card and as per Fazaa the shop gives discount where the employees refuse to give. You should have clear policy and if you not accepting any discount cards just be clear.”

Helpful Report

Hello Mohammed, Thank you for reaching out to us here at Mobile Outfitters USA. For further assistance please reach out to the Customer Support Helpdesk directly via email at help@moutfitters.com Thanks.

“I made my purchase yesterday for my iphone 11. Good looking and seems very fine for my use. Thanks.”

Helpful Report

Hi Praveen, Glad to hear you are happy. If you ever need assistance we are available to assist directly via email at help@moutfitters.com Take care and thank you for being our customer.

“Anytime I upgrade my phone, I always come back to my mobile outfitters stand to protect my phone. The bumper case is awesome!!!”

Helpful Report

We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products. We agree the Fusion Bumper is awesome! We appreciate your feedback. Thank you for being our customer.

“Good interaction and fast service”

Helpful Report

I'm glad we met your expectations, Joash! -Paul

“I would like to express my thanks and satisfaction with the service provided by the company and the quality of protection for the devices.”

Helpful Report

Hi Yousuf, I'm very happy that had a great experience at one of our locations! -Paul

“Great service . Outstanding protection for your device”

Helpful Report

Thanks for the awesome review, Sammy! -Paul

“Satisfied with the product..With a lifetime warranty i dont have to worry about replacements.”

Helpful Report

Thank you, Noel! I'm glad you're enjoying our products and Lifetime Replacement program. -Paul

“Customer care great. And my screen protector is very durable cause after an unintentional drop my phone screen still worked”

Helpful Report

Hi Daniel, That is great to hear! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“Cuando lo adquirí me dijeron que tenia garantía de por vida y ahora que fui a que me la cambiaran porque se estaba despegando, me dijeron que tenia que pagar por el cambio”

Helpful Report

Hola Armando, Lamentamos que esté decepcionado. Comuníquese con nosotros por correo electrónico a help@moutfitters.com De esta manera podemos ayudarlo.

“A great product and great customer service!”

Helpful Report

Hi Sami, Thank you for taking the time to leave a review. It makes us so happy to hear you received great customer service and you are enjoying your Mobile Outfitters products.

Mobile Outfitters is rated 4.4 based on 5,099 reviews