MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent answered all questions completely remonnended different device then first wanted and why 2nd device was better to meet my needs.”

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Posted 3 years ago

“The device is rather sensitive but otherwise I have no issues with it.”

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Posted 3 years ago

“My alarm sounded and I pushed the button and heard "Alarm Cancelled" An ambulance was dispatched anyway. Why?”

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Posted 3 years ago

Hi Barbara, We received your review and we are sorry to hear about this incident, but we are happy to know it was only a false alarm. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on for further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I am very impressed with MobileHelp. I feel more confident knowing that they respond so quickly if called, in the event I need help. They also were very helpful when my necklace unit fell off my neck while I was out walking one day and I had no idea where it was. realizing that they use GPS tracking I called and told them I had lost the unit. Within minutes they had tracked down the necklace, lying on the street where I had been walking, and described the exact location, on the side of the road, amongst the leave, and below a car dealership. I would have never found it on my own even if I retraced my steps. I was extremely impressed and thankful for their efficiency”

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Posted 3 years ago

“So far, my experience with this co. has been ….they are helpful, competent and polite.”

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Posted 3 years ago

“I feel very safe with Mobile Help. Living alone can be scary however knowing if something happens you can just push a button to get help. So far very satisfied.”

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Posted 3 years ago

“So far--all is great. Billy has fallen three times and his alarm called the alert station. Time frame of response was very good each time. We usually do a test on Sunday afternoon. Test has responded as well.”

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Posted 3 years ago

“Too sensitive went off about 12timrs in a month.”

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Posted 3 years ago

Hi Phyllis, We received your review and we apologize for the inconvenience you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Best protection ever, I live alone and feel safe with this mobile. It is like a 2 way radio, no matter where I am, at home, shopping ,driving my car, they will respond to my alert, no need to depend on a second device.”

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Posted 3 years ago

“MobileHelp is affordable and all helpful equipment was promptly received. Now I know if any accident should occur my mother can easily call for help. Company has been excellent to work with and thought of additional things in aiding my mother that I hadn't previously thought of. The peace of mind that comes with MobileHelp is so great.”

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Posted 3 years ago

“This company is neither the cheapest nor most expensive. They are very responsive and give not only fall detection but also they are to locate you by GPS . So far the service has been excellent.”

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Posted 3 years ago

“Purchased a pendant for Mom, she fell and it worked. An ambulance came. Thanks.”

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Posted 3 years ago

“I feel secure wearing MobleHelp. Hopefully, I will never have to use it as provided but it does give me the security of knowing I have help if needed.”

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Posted 3 years ago

“My experience with MobilHelp has been great. My husband accidentally set the alarm off and the response was immediate. The device you wear around your neck is lightweight and very unintrusive. My husband has gone into a Memory Center and no longer needs the device. MobileHelp was easy to work with refunding my unused payment and returning the equipment to them.”

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Posted 3 years ago

“It's a good help to have except the voice sound is not loud enough to be heard under clothing (winter) and thus unavailable to see that it was activated and/or heard.”

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Posted 3 years ago

“I received my Mobile Help materials about a month ago and am not very tech-savvy, so I called the company. The woman I spoke with was very patient and polite and she led me through all of the different components and checked them all so I would know they are working properly. Thankfully, I have not had to use the system yet, but to date, I am very happy with my choice.”

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Posted 3 years ago

“Very easy to use. Usually put on charger ea day & takes 30 min or less to fully charge.”

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Posted 3 years ago

“Rapid response, live person. Exactly what I need.”

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Posted 3 years ago

“. Unfortunately I don’t recall the individual’s name that assisted me. She was was wonderful. I purchased the medical alert for my mother who resides in another state and she answered my questions and even provided information that I had not considered.”

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Posted 3 years ago

“Well what I would like to say is the equipment that I do have works very well customer service is a big help very professional people and I don’t have any problems with the unit thank you.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews