MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only had the system for a week when I had to utilize it. It did the job and I was grateful!”

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Posted 2 years ago

“I ordered Mobile Help for an elderly neighbor who is housebound. Less than a week after it was installed, I received a call from Mobile Help saying my friend had pushed the button but was not responding. I ran to her place and sure enough she was on the floor, unable to get up. Within minutes the ambulance was their to administer aid. I have much more peace of mind after seeing exactly how Mobile Help works.”

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Posted 2 years ago

“I was pleased with MobileHelp's response and direct answers to my questions when I was checking out medical alerts. Unlike the service recommended by my medical insurance company, the contact was helpful in giving me all the info I needed, the system arrived as promised, and the set-up was easy. It has worked fine, tho I'm not keen on the bright light when recharging. I just re-direct it to another section of the bedroom to keep a dark room.”

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Posted 2 years ago

“It is okay.”

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Posted 2 years ago

“I have had MobileHelp for less than 3 months. I had a problem with the original Micro; however, customer service was most helpful in having it replaced immediately. I was impressed with their service. Fortunately, I have not had any emergency in this short time, so I can not comment on the Mobile Help response. At this moment, I rate this company a 5.”

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Posted 2 years ago

“MobileHelp is easy to work with. They are proactive in getting new accounts set up and initialized very quickly. We've had several 'inadvertent alarms' and every time there is a very fast response from MobileHelp personnel to confirm help is needed or to identify it as inadvertent to reset the system. I've used a few other competitor companies in the past and MobileHelp is the best by far. Some say it costs too much, but I disagree. The quality and responsiveness of their services are well worth the price.”

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Posted 2 years ago

“everyone at t-mobile has always been very helpful as I am older and not too good with my phone.”

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Posted 2 years ago

“Mobile Help is very easy to use and wear. It is good in giving assistance if needed or easy to cancel if services not needed if accidentally pressed.”

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Posted 2 years ago

“I received my package in a timely manner. When I called in to exchange the alert device I had for another smaller one they were very helpful and shipped the new one out the same day and included a return label to return the first device.”

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Posted 2 years ago

“I still didn't need to try the panic button but I'm sure everything will be fine in case of an emergency”

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Posted 2 years ago

“I am so glad I chose mobilehelp for my mom. I had also interviewed a competitor. Although their device is smaller, I did not like the fact that we would have to sign a 3-year contract and must pay in full for a year. They were also so pushy and called at least 5 times to see if I was going to choose them. I finally had to call and leave a message telling them to stop calling me. Your company from the get-go impressed me. I wish I could remember the names of the 2 gentlemen that I dealt with. They were so nice knowledgeable and not pushy. The best part was when we called from my mom's house to test the device. The gentleman had me raise the device above my head and drop it to test it. I felt so good knowing that my mom was in good hands with mobilehelp. A patient of mine also uses you and I am so... glad that I chose you”

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Posted 2 years ago

“Having Mobile Help makes me feel safer!”

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Posted 2 years ago

“It gives me peace of mind, just in case that I would fall.”

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Posted 2 years ago

“The representatives are kind, patient and understanding. Thank you so much for being there for mom.”

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Posted 2 years ago

“Luckily I got my first contact with MobileHelp when I set the system by mistake but MobileHelp checked in immediately which was very reassuring.”

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Posted 2 years ago

“Claire does a wonderful job explaining all that you have to offer. I recommended this product to my neighbor because of the peace of mind it allows.”

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Posted 2 years ago

“I spoke with Lisa (I believe that was her name. My apologies for not remembering). She was an exceptional representative. I had many questions which resulted in many phone calls and she was always available and accommodating. Very knowledgeable in the company's products and use. Their website was informative and the ordering and checkout process was easy to navigate. I ordered a product and it arrived as promised within two days. Set up was simple and all testing was good. Unfortunately, I had ordered the product for my elderly mother n law who lived alone and shortly thereafter she passed away. I contacted MobileHelp who was very sympathetic and wasted no time issuing me a pre-paid return shipping label for the items and issued an extremely quick full refund. I couldn't be more pleased with this company and will not hesitate to recommend them and their services.”

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Posted 2 years ago

“Very please with efficiency and courtesy.”

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Posted 2 years ago

“Excellent customer service, very patient, no waiting time. Thank you!”

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Posted 2 years ago

“I am very pleased with the assistance I have received. The only thing I would suggest is that they would get to were I am a little faster. I was in slit of pain before they got there.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews