MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was great in helping me with the questions I asked very curtious”

Helpful Report

Posted 3 years ago

“Great service and response.”

Helpful Report

Posted 3 years ago

“I was introduced to MobileHelp from a close friend. It was something that I wanted to do for awhile. but never thought about it, until I acquired a condition that is life threatening. After several trips to the hospital, I thought that it was time. Knock on wood, I haven't had a chance to use it, but if i have to, I feel safe knowing that it is only a button away”

Helpful Report

Posted 3 years ago

“Equipment is easy to install, however instructions need to be upgraded. Mobile device must be carried in pocket or purse when away from home. That should be in BOLD LETTERS. Pendant detects a fall and is VERY sensitive. Bracelet does not detect a fall, only has emergency button. My pendant went off once and I pressed the blue button which cancelled the mobile device, but did not cancel the home station (I was in the house at the time). There is a lot to learn. I got great information from customer service.”

Helpful Report

Posted 3 years ago

“i am happy with the service i get”

Helpful Report

Posted 3 years ago

“A new client. So far so good! A bit concerned about hearing deficit when it comes to realizing I have accidentally set the warning off ! Please advise. Otherwise everything fine.”

Helpful Report

Posted 3 years ago

“So far all is well”

Helpful Report

Posted 3 years ago

“Very happy with your product and your service.”

Helpful Report

Posted 3 years ago

“I am well pleased with MobileHelp. I am so glad To be a member. Never leave the house without my mobile device.”

Helpful Report

Posted 3 years ago

“Haven't had to use it yet. So far so good.”

Helpful Report

Posted 3 years ago

“I have had this service about two weeks now and have not had to use it. However a couple phone calls were just inquiries and the people I talked to were very patient and answered my questions in a pleasant and helpful manner. I wanted this type of service in case I am away from home I can get help if needed. Thank.”

Helpful Report

Posted 3 years ago

“I was very pleased with all the information regarding your products. I asked the size of the button because I had returned another company's products because the wrist band was much too large for me...as was the same with your wrist button. My wrist is very small, thin and narrow and the bands are much too big. The necklace button is not something I want to wear to bed. I am hoping that a smaller wrist button will be coming out in the future. Something that is too large is not safe as it got caught on clothes, counters etc. I am sorry it didn't work out....”

Helpful Report

Posted 3 years ago

“I was very pleased with how quickly my request for this service was filled, and with the number of options provided. I was also appreciative of their understanding when I accidently "called for help" while setting up my equipment! Best of all is the peace of mind I now have knowing I am not entirely alone should I fall - again; someone will come.”

Helpful Report

Posted 3 years ago

“EXCELLENT SERVICE AND FOLLOW UP SUPPORT. THANK YOU”

Helpful Report

Posted 3 years ago

“Everyone responses quickly and are very knowledgeable. Although I only have Mobilehelp for. Short time I am very satisfied.”

Helpful Report

Posted 3 years ago

“It has really given me a piece of mind knowing there is responders available 24 -7 while I am at work.”

Helpful Report

Posted 3 years ago

“It was very easy to purchase. The representative answered all our questions. It was shipped quickly. I was visiting my mom when we purchased MobileHelp and thank goodness I was there. The device was not off line during shipping and the fall alert dispatched EMS to her house at 2am. I had to call the company and request it be taken off line every twelve hours. I'm happy the product works but I would hope that wasn't something that happens often.”

Helpful Report

Posted 3 years ago

“Since I am alone most of the time I decided that I needed this. Otherwise if I would fall I could lie there for a long time. This makes me feel secure. Thank you MobileHelp.”

Helpful Report

Posted 3 years ago

“How can A person write about something they have not been told anything about who you are or what you do. To me you are spam.”

Helpful Report

Posted 3 years ago

Hi Joyce, This is MobileHelp, the provider of personal emergency response systems. We have received your review and our records indicate that your account with us has been cancelled. Please let us know if there is anything we can do to help keep you covered again in the future. If you have any additional questions or concerns, please do not hesitate to contact us. We can be reached by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Very nice and professional staff. We’ve had the equipment for a month now and it is easy to use and appears to be working/responding well.”

Helpful Report

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews