MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding an email address on the website that actually works is impossible. If you cannot or prefer not to hang out on the phone, seems the only way to get attention is to fall and can't get up.”

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Posted 1 year ago

“I love it - I don't have to move into assisted living now! I really like living in my own home. Marie Evans”

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Posted 1 year ago

“Should have purchased it years ago. it is a real life saver”

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Posted 1 year ago

“Easy to set up. Staff explained everything.”

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Posted 1 year ago

“The sales staff was very friendly- only negative is that service isn’t approved by my insurance (I guess they figure you only need the “I’ve fallen and I can’t get up” assistance when you get old enough for Medicare- sorry, that’s not the case.”

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Posted 1 year ago

“Can’t remember to wear the wrest band or the neck button in the house. Thank you, David and Gloria Blamer”

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Posted 1 year ago

“It works, a great protection.”

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Posted 1 year ago

“we have just started wearing the device but it has given us a feeling of safety”

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Posted 1 year ago

“So far everything has gone well. I did have a false alarm because I had fiddled with the button that hangs around my neck. When a voice was asking me what help I needed I did not know how to respond. The problem was resolved and I keep the button under my top, so I am not touching it many times a day. When I completed my profile, the customer service representative was very clear about why they were asking me questions and was very professional and accommodating. I feel comfortable when I am alone with my MobileHelp. Thank you.”

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Posted 1 year ago

“Once we received the correct parts, it works very well. Very sensitive so we have had to cancel a few alerts but that is better than not being alerted when needed.”

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Posted 1 year ago

“Had the device for almost a month. All seems good.”

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Posted 1 year ago

“You put me on hold with muzak when I fell, I called the ambulance on my own since you did not send anyone You sent someone to my home over one hour after i fell outside,they did not have the code to my lockbox(which you have) and would have broken down my door if my neighbor had not interceded. You had my home phone number down as my cell phone number. You kept calling me on my home phone after I was already in the ER and after my emergency contact told you I was in the ER already. I have asked for a full refund and I will report to the proper authorites if I do not receive it.”

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Posted 1 year ago

Hi Barbara, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your recent fall. We wish you a speedy recovery. Our records indicate that you were able to reach our Technical Support team regarding this incident. We are glad to see that the issue has been resolved and a full refund has been issued. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. You can reach us directly at 800-800-1710.

Posted 1 year ago

“I fell and help was here within 10 minutes. I recommend MobileHelp.”

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Posted 1 year ago

“Very inconvenient that unit must be recharged daily. Would be helpful if unit had a belt clip attached”

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Posted 1 year ago

Hi Victor, We received your review and we are sorry to hear that you are not completely satisfied with the battery life of the equipment you have received. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for assistance with finding a system that would better suit your lifestyle. We do offer different systems, and at MobileHelp we pride ourselves in providing a great experience to all our customers - we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Delivery was quick and the device worked as advertised. I returned it and am waiting on refunds but I am trusting no problem . I return because I just am not ready for it yet.”

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Posted 1 year ago

“This was a very poor unit. We spent much time with messages the monitor was too far from unit when they were 1’ apart. Also being woke up at nite with beeper to tell us that sensor on chest was not on tight, when it was. Disappointed with performance”

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Posted 1 year ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“The Mobile Help sales people are very informative and kind. The device (Micro) is easy to set up and test.”

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Posted 1 year ago

“Dasmine was very polite and very thorough. I am up and running on the app!! she even waited to make sure I got signed in and could see the information. AWESOME!!”

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Posted 1 year ago

“I like the idea of having only one "center" to work with using the Micro necklace. Mine has fall detection which is great as we get older and sometimes less balanced.”

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Posted 1 year ago

“I am very happy ith my purchase. This gave me comfort in being alone”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews