MobileHelp Reviews

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp is exactly what we need for our mom who is 87 years old. We work outside our home for most of the day and we worry that she could fall because she has, even when we were inside the house. If she needs assistance at anytime, we can be reached with a press of a button. MobileHelp is all we need.”

Helpful Report

Posted 2 years ago

“Thankfully I have not used it. However I am still getting used to logistics. I leaned against the kitchen counter and it went off. Would like to change the neck cord because it irritates my skin but still don't know how to. Just getting used to it and feeling safer since I live alone. Thank you.”

Helpful Report

Posted 2 years ago

“Great customer service.”

Helpful Report

Posted 2 years ago

“MobileHelp customer support has been very helpful & responsive to my questions & concerns. I would definitely recommend this company to others.”

Helpful Report

Posted 2 years ago

“Had a problem and it was fixed very quickly”

Helpful Report

Posted 2 years ago

“It's a relief knowing that my 89- year- old brother has an emergency system when the family is not available!”

Helpful Report

Posted 2 years ago

“The Caption Call was originally placed in our home for my husband but was a help to me as I wear hearing aids and am hard of hearing, also I handled many of the calls for him. My husband passed away recently and I spoke to my audiologist about getting Caption Call for myself which she agreed I needed. When Caption Call contacted me, I explained I already had the phone and they told me they would come check to see if I had the most recent model and take care of some technicalities. Braeden was so kind and helpful-you couldn't have a more positive representative of your excellent company.”

Helpful Report

Posted 2 years ago

“Working satisfactorily Only complaint cord too long and i would have preferred a silver colored cord as i am out every day not homebound.”

Helpful Report

Posted 2 years ago

“Excellent service from the start! Very helpful,& professional,& we are completely satisfied with the prompt response when we've did our monthly tests. Highly recommend Mobile Help to anyone looking for service,peace of mind,& at a good price.”

Helpful Report

Posted 2 years ago

“Our experience from the first contact has been so fantastic! It's been easy for my mom to use. Easy to charger! My brother was worried about the response time if mom needed help. I accidentally dropped her necklace off her bedside table ... didn't even have time to pick it up before it was alerting there was a fall detected! I was able to cancel it but received a call to make sure all was ok! We all have the utmost confidence in this system! Even my brother!”

Helpful Report

Posted 2 years ago

“Although I was involved with the Mobile service only a short while due to my insurance offering the service free I would highly recommend their product.”

Helpful Report

Posted 2 years ago

“I checked out 5 different mobile assistant programs and I chose MobileHelp for the best price and features. I liked that the neck pennant was small as well as the wrist pennant. One week after receiving MobileHelp my mother fell and broke her hip. I had to place her in an assisted living. I returned the MobileHelp and they refunded 100% of my money. Great company. Thanks”

Helpful Report

Posted 2 years ago

“I’m old and certainly not proficient in the use of software and the internet. I can tell anyone that when I made a mistake and hit the the wrong part of my phone, or sat down way to hard, I had an immediate response from mobile. I was just approached multiple times to listen to their pitch :I told the company that contacted me that I was happy with Mobile. Thank you for great service. Best Regards, Bill Cormack”

Helpful Report

Posted 2 years ago

“We got the micro device for my 90 year old mom. It has proven to be very reliable and an excellent safety tool. Their customer service has been excellent thus far.”

Helpful Report

Posted 2 years ago

“I have not been a client for long, so far I’ve been happy with your service”

Helpful Report

Posted 2 years ago

“I have not had to use this product yet, so I can only go by the contact with personal and one false alarm which was handled very politely in spite of the fact I sort of paniced and couldn't remember how to cancel the fall alert. Had only had the unit 2 weeks at that point!!!”

Helpful Report

Posted 2 years ago

“This was very easy to get reasonably priced and they were very helpful to us”

Helpful Report

Posted 2 years ago

“The gentleman I talked to this af ternoon was very helpful in getting me back on track and explaining that the green light would go on in a bank building safe deposit box room. I now know what to do, ignore it until I leave the bank. The fire dept was at my house, at the end of the block with the bank when i WALKED HOME. i WAS A BLE TO CALL TO THEM BEFORE THEY ENTERED THE HOUSE - FOUR OF THEM. i WAS APOLOGETIC AND SAID MAYBE i SHOULD JUST \GET OUT OF THIS mOBILE hELP SINCE; THIS IS MY SECOND PROBLEM THIS WEEK. tHE FIRMAN SAID AS SOON AS YOU DO THAT YOU WILL NEED THEM ! sORRY ABOUT THE CAPITAL LETTERS. i DON'T LOOK AT WHAT i AM TYPING UNTIL TOO LATE.”

Helpful Report

Posted 2 years ago

“I feel safe now with MobileHelp covering me.”

Helpful Report

Posted 2 years ago

“I have not have any problems since I start use the mobilHelp”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews