MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luckily I got my first contact with MobileHelp when I set the system by mistake but MobileHelp checked in immediately which was very reassuring.”

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Posted 2 years ago

“Claire does a wonderful job explaining all that you have to offer. I recommended this product to my neighbor because of the peace of mind it allows.”

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Posted 2 years ago

“I spoke with Lisa (I believe that was her name. My apologies for not remembering). She was an exceptional representative. I had many questions which resulted in many phone calls and she was always available and accommodating. Very knowledgeable in the company's products and use. Their website was informative and the ordering and checkout process was easy to navigate. I ordered a product and it arrived as promised within two days. Set up was simple and all testing was good. Unfortunately, I had ordered the product for my elderly mother n law who lived alone and shortly thereafter she passed away. I contacted MobileHelp who was very sympathetic and wasted no time issuing me a pre-paid return shipping label for the items and issued an extremely quick full refund. I couldn't be more pleased with this company and will not hesitate to recommend them and their services.”

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Posted 2 years ago

“Very please with efficiency and courtesy.”

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Posted 2 years ago

“I received a phone call telling me all about ur item for sale, I was told it cost me around 29.99 monthly I agree to that and receive the box containing ur product. Before I even got it activated, ur company charged my debit card with a seventy some dollar cost for the product. That was not told to me when I received the call and agreed to buy ur product. I have requested a return label and have sent it back to u, and am suppose to be refunded the seventy some dollars back into my account. I have called Better Business B, about ur company. I would never recommend ur product to anyone. PLEASE DO NOT BUY THIS PRODUCT, THE CUSTOMER SERVICE FROM THIS COMPANY IS TERRIBLE.....”

Helpful Report

Posted 2 years ago

Hi Sandy, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Our Customer Service team has been unable to get in touch with you, however, we do want to help with any unresolved issues. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 2 years ago

“Excellent customer service, very patient, no waiting time. Thank you!”

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Posted 2 years ago

“There is no communication inside your organization does not pay attention to customer need very unsatisfied missing stuff from the eqqipment unable to use will never recommend any ine for this product”

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Posted 2 years ago

Hi Suraiya, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Please let us know if we can be of any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 2 years ago

“I am very pleased with the assistance I have received. The only thing I would suggest is that they would get to were I am a little faster. I was in slit of pain before they got there.”

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Posted 2 years ago

“MobileHelp is exactly what we need for our mom who is 87 years old. We work outside our home for most of the day and we worry that she could fall because she has, even when we were inside the house. If she needs assistance at anytime, we can be reached with a press of a button. MobileHelp is all we need.”

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Posted 2 years ago

“Thankfully I have not used it. However I am still getting used to logistics. I leaned against the kitchen counter and it went off. Would like to change the neck cord because it irritates my skin but still don't know how to. Just getting used to it and feeling safer since I live alone. Thank you.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“MobileHelp customer support has been very helpful & responsive to my questions & concerns. I would definitely recommend this company to others.”

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Posted 2 years ago

“Had a problem and it was fixed very quickly”

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Posted 2 years ago

“It's a relief knowing that my 89- year- old brother has an emergency system when the family is not available!”

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Posted 2 years ago

“The Caption Call was originally placed in our home for my husband but was a help to me as I wear hearing aids and am hard of hearing, also I handled many of the calls for him. My husband passed away recently and I spoke to my audiologist about getting Caption Call for myself which she agreed I needed. When Caption Call contacted me, I explained I already had the phone and they told me they would come check to see if I had the most recent model and take care of some technicalities. Braeden was so kind and helpful-you couldn't have a more positive representative of your excellent company.”

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Posted 2 years ago

“Working satisfactorily Only complaint cord too long and i would have preferred a silver colored cord as i am out every day not homebound.”

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Posted 2 years ago

“Excellent service from the start! Very helpful,& professional,& we are completely satisfied with the prompt response when we've did our monthly tests. Highly recommend Mobile Help to anyone looking for service,peace of mind,& at a good price.”

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Posted 2 years ago

“Our experience from the first contact has been so fantastic! It's been easy for my mom to use. Easy to charger! My brother was worried about the response time if mom needed help. I accidentally dropped her necklace off her bedside table ... didn't even have time to pick it up before it was alerting there was a fall detected! I was able to cancel it but received a call to make sure all was ok! We all have the utmost confidence in this system! Even my brother!”

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Posted 2 years ago

“Although I was involved with the Mobile service only a short while due to my insurance offering the service free I would highly recommend their product.”

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Posted 2 years ago

“I checked out 5 different mobile assistant programs and I chose MobileHelp for the best price and features. I liked that the neck pennant was small as well as the wrist pennant. One week after receiving MobileHelp my mother fell and broke her hip. I had to place her in an assisted living. I returned the MobileHelp and they refunded 100% of my money. Great company. Thanks”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews