MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your system is very good and I will rate it 4 stars. The reason that I am not rating it 5 stars is because the button on the bracelet should be indented a little bit more, as so one will not accidently push it by mistake when sleeping. Also, you could have a better ban on the bracelet, as the strap keeps coming out of the loops. I don't think the alarm will go off should I need it out in my field. I do intend on keeping your system. Mel”

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Posted 1 year ago

“We signed our Mother up for the Mobile Help service because she has had a few falls over the last year and are grateful we did! She has had one false alarm and two falls since she has been wearing the device & it's a relief knowing that this device works as it should! The device, when triggered immediately sends out a text and an email as well as a phone call from a Mobile Help Center operator who dispatched emergency personnel to her location. We haven't tried other devices before signing her up for Mobile Help but we did research all the devices out there and felt this one was the best one on the market for her needs!! I would definitely recommend Mobile Help!!”

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Posted 1 year ago

“VERY quick response, you're making a big difference in my parents care. THANK YOU!!!”

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Posted 1 year ago

“I’ve been very happy with the system that I have from y’all had a couple things that I had to attend to and it was easy to do once I learn how to do it but I’m very pleased with it”

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Posted 1 year ago

“I am happy to have the support of mobile help. I would like for the unit not to be so sensitive, I don’t wanted to go off by being super sensitive.”

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Posted 1 year ago

“I was immediately impressed by the no-pressure quote I was provided by MobileHelp as compared to other companies which provide similar services. The information and explanations were clear and I was not rushed into making any decisions. The device arrived promptly and the customer support given during our initial set-up was outstanding. The agent was very patient, kind, and understanding as we walked my mother through the process of setting up her device even though she is not very skilled with technology. The device is easy to use and professional customer support is readily available. We are particularly impressed with the built-in microphone/speaker on the pendant, as well as the GPS tracking ability. We are very happy with our decision to use MobileHelp and would highly recommend them.”

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Posted 1 year ago

“Very pleased and have peace of mind living alone.”

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Posted 1 year ago

“Excellent device with fast reliable service. Purchased for my mom who is alone and travels outside the house. Highly recommend for anyone who has loved ones living alone with an active lifestyle.”

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Posted 1 year ago

“I've only had the system for a short while, but so far, so good. Customer service is quick and responsive and I was happy to hear that the "fall" device adjusts after a time to my movements...in the beginning, it was triggering a call each time it as even slightly bumped. I feel confident that the MOBILE unit will help me to be more independent and I feel safer at home as well already. I live alone and the system gives me great comfort...I feel secure and safe.”

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Posted 1 year ago

“Mobile help is an awesome company. Since joining and receiving the product and setting it up was so easy !!! Gives all the family members a piece of mind knowing there is immediate help if needed!!! I would recommend this company to anyone thinking about purchasing a safety device for their loved ones or even themselves!!! Great product!!! I give this a definite 5 star rating!!!!”

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Posted 1 year ago

“You are there for me even when I hit the call button accidently Thank you”

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Posted 1 year ago

“When I had an unexpected fall and injury, I knew I needed a monitoring system. I tried to get a system with my home alarm company with no success. My sister had MobileHelp and when I called them, their service was excellent. Within minutes of getting off the telephone, I had confirmation by email of everything we had discussed and in two days, I had received the mobile equipment I needed to restore my sense of security in my home.”

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Posted 1 year ago

“Very professional company, extremely knowledgeable and helpful service. We needed a monitor for piece of mind for an employee working alone during second shift. Rather than hiring another employee that was not necessary at the time, we opted for the mobile help system. It saved us money and gave us relief knowing help is a button push away.”

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Posted 1 year ago

“very good ; it is doing very welll”

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Posted 1 year ago

“Easy to use and worth the cost. Experienced professionalism a every level from the day it was ordered and up to the day of getting it online. I also like the fact the system is small, not cumbersome, and easy to manage.”

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Posted 1 year ago

“Did not have the equipment that they advertised. I specifically ordered your products because of that. To me that is false advertising!”

Helpful Report

Posted 1 year ago

Hi Lois, We received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Technical Support team to discuss the equipment replacements we have available. Please let us know if you need any further assistance with your account. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I have not had to use my mobile help yet, but after a fall in May I decided to purchase my Mobile Help to help me be safe in case I should need assistance again.”

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Posted 1 year ago

“Very easy to work with. They answered all my questions and helped me set up when I called them. I also had to change the passcode on the lockbox and were gracious when I called to let them know to change it on their end. Patient when my mom accidentally hit the button many times when she first started wearing the pendant. She is 94 and had no problems following their instructions to cancel call.”

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Posted 1 year ago

“The only problem that I have found is the device doesn't hold a charge as it should. It is put on the charger each night but s9metimes during the day it tells me the battery needs charging. Overall, this is working great for me”

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Posted 1 year ago

“Competitive prices, excellent customer reviews, fantastic customer service are just some of the reasons I chose Medical Health, and I have not been disappointed. Medical Health offers an outstanding product with competitive pricing. I recommend them highly.”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews