MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, I never received my equipment when I was told I would. Then I was told my equipment wouldn't be sent for another 2 weeks. I cancelled and said I wanted my money back. I was given a return number (verification). I waited a couple weeks. Then see the charge on my bank statement. I called right away. I was then told it was put back in my account that day. The girl evidently LIED to me. It has been a week and no credit.”

Helpful Report

Posted 2 years ago

Hi Sherrell, We received your review and we apologize for your experience at the time of cancellation. This is not an experience we want any of our customers to have. Your account was cancelled prior to shipment on 1/12/23. Payment made using a checking account have a 10 business day clearing period. As soon as the funds were cleared on 1/27/23 a refund was issued. Again, we apologize for the miscommunication. If there is anything else we can do to further assist please email CS@mobilehelp.com. Kind Regards, MobileHelp

Posted 2 years ago

“I was very pleased with the promptness and function of my mobile help thank you for all the kindness and explanation of your product was very pleased . Cynthia”

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Posted 2 years ago

“MobileHelp has been amazing in helping keep our mother safe. They are fast to respond if you have to contact them great about letting you know when battery is low. They keep us well informed we would highly recommend them”

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Posted 2 years ago

“nice service”

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Posted 2 years ago

“Set up was easy and customer service was very clear I'm directions for set up. Always respectful and courteous.”

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Posted 2 years ago

“I had always thought of these companies and devices as just another money making company but my family insisted if I wanted to live alone after having a life changing situation I ordered one. Within 3 days of set up I was extremely grateful I had gotten one!! I needed help at 1:30 in the morning, pushed the button and help arrived within 7 minutes. Thank You MobileHelp!!”

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Posted 2 years ago

“Did not use product, as person intended for had to return to hospital & another nursing home.”

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Posted 2 years ago

“Shortly after ordering MobileHelp, my mother went into Hospice and no longer needed the device. MobileHelp was so helpful instructing me how to return it.”

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Posted 2 years ago

“Excellent system-I would highly recommend it for safety for anyone who might need extra help at home…”

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Posted 2 years ago

“This was very easy to set up and ready to go should we need it. Fortunately, we have not had to use it yet, but I'm sure if we do, all will be fine. The employee we dealt with to order it was very helpful and courteous.”

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Posted 2 years ago

“I very much appreciate the tech support department. i am insecure with unfamiliar technology, and there was some (not major) equipment issues. The help I got was timely, clear, informative, explaining what steps to take, but giving the framework gor better comprehension. I am pleaased to have chosen Mobile Help.”

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Posted 2 years ago

“i pushed the button by mistake and they were right there on .the minute”

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Posted 2 years ago

“Customer service and tech support are very nice, knowledgeable, and pleasant!”

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Posted 2 years ago

“She was straightforward, knowledgeable and thorough.”

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Posted 2 years ago

“so far so good. everything seems to be working. Of course i have not yet had an emergency to deal with!”

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Posted 2 years ago

“Excellent now have piece of mind”

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Posted 2 years ago

“I use MobileHelp because they have the absolute best customer service. Everyone I have ever talked to has been friendly and helpful.”

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Posted 2 years ago

“Annoying to have to keep charging it so frequently.”

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Posted 2 years ago

Hi Pamela, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Prepaid a year for my mother. Received Device. Was not able to activate. Spent an hour with technical support. Sent back device. They sent another device out. I could not activate this one. Spent an hour with technical l support. Sent it back. Took a week to get a prepaid fed ex shipping label emailed to me. Am waiting for my refund.”

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Posted 2 years ago

Hi Desiree, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

“I like my necklace so far. Thankfully I have not had to use it yet. I have had it detect a fall two times when I had not fallen. I think it was just the way I rolled out of bed that made it go off. I was really pleased how easy it is to cancel the alert.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews