MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The MobileHelp device you sent to me does not work with my cell service. I sent it back to you for a refund. Lee Boettcher”

Helpful Report

Posted 2 years ago

Hi Lee, We have received your review and we apologize for the issues you experienced with the cellular coverage in your area. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Just started using the product, so far it has been good”

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Posted 2 years ago

“It's OK. Necklace is too heavy and large.”

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Posted 2 years ago

“Machine was to sensitive.”

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Posted 2 years ago

Hi Judy, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Price is great for all its features. Only one button to wear for indoors and on the go. No special modem needed only a small charger. 4 day charge. No contract.”

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Posted 2 years ago

“I called over the weekend with a problem working through the online contact list. I partially figured it out in time and the remainder was clarified with call back from MobileHelp on Monday. Thanks!”

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Posted 2 years ago

“I am an 80 year old, in good health, but not always steady. I fell a couple of weeks ago and fortunately only got a skin tear for my trouble. Mobile Help was right on it. I canceled the call and slowly got up with a little help, but had I needed them they were there and ready.”

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Posted 2 years ago

“Have not had to utilize this as yet, but the peace of mind it gives me is awesome.”

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Posted 2 years ago

Hi Richard, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit, and we are happy to hear that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I ordered a product for my elderly father. We received the product but circumstances changed and my father went into a hospice facility. I returned the product and it was received on Oct. 11th. It is Nov. 8th and I still have no refund. I have reached out to customer care several times. The first time I was told it would take 30 days. After waiting 2 weeks I called again and was told that they attempted to expedite refund back to the card but it was not being accepted. My bank indicated no issues on their end. On the 3rd call, I was advised that a check was sent. Unfortunately, since no one communicated this to me before doing it, the check was now headed to the wrong address as I had moved during all this. Today I spoke with customer care and they said they would stop payment on the first check and send another to the correct address. They also said it would take 7 to 14 business days to be received. I advised that this was unacceptable and they needed to expedite the check to ensure the refund is completed within their 30 day policy. Customer care and a supervisor said they could not do that. I still have no refund. Do not order from this company. They may have a great product but their customer care is awful.”

Helpful Report

Posted 2 years ago

Hi William, We received your review and we apologize for any inconvenience you have experienced cancellation process. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to speak with one of our representatives for help resolving this issue. Our records show that the check was mailed on 11/15/2022 with expedited overnight delivery. Our Customer Service team left you a voicemail message with the tracking information. Please let us know if any further assistance is needed and we will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Last week my mother accidentally activated her pendant against her table edge. Your personal were guick to respond both to her and myself. One person was talking to my mom and another was calling me to make sure she was alright. She was fine and they canceled the EMS response. We are pleased to know that Mobilehelp works well and is very efficient with their services! Thanks, Steve R.”

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Posted 2 years ago

“I never got to use it because, before we could set it up, my uncle died. My aunt had the system and loved it. By the way, the company submitted my refund as promised.”

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Posted 2 years ago

“Great Help!!! Took”

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Posted 2 years ago

“Polite, kind and very helpful. Always professional and eager to help in any way.”

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Posted 2 years ago

“The actual device is very heavy! Wish it was smaller!”

Helpful Report

Posted 2 years ago

Hi Helga, We received your review and we are sorry to hear that the equipment you currently have has not been comfortable to wear. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment that will better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have been satisfied with your service. You quickly replaced an alert button that was faulty. All of your representatives have been very helpful, friendly, and patient with this senior citizen's questions. I really appreciate that! Fortunately I haven't had any emergencies thus far, but I do have peace of mind knowing that help is available. Thanks!”

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Posted 2 years ago

“The fall alert is faulty. It goes off when I haven't fallen and it didn't go off both times when I actually did fall on my driveway and another time in my home. I feel that this is an important feature and this problem should be looked into. Other than that the system seems to work OK.”

Helpful Report

Posted 2 years ago

Hi Joe, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have had to change my service from total service (outside) to inside a few times and they have been willing to help each time. Very graciously.”

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Posted 2 years ago

“The people at Mobile Help have proven to be very alert and helpful when needed. The system is marvelous it is very sensitive. I would recommend it to anyone, the price is affordable, no long-term contract.”

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Posted 2 years ago

“The button is around my neck and I am pleased.”

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Posted 2 years ago

“Mobile Help responded immediately to a possible fall.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews