MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to give a higher score due to the fact it's gone off about 10 times since I've starting using this device. When I've needed it, it's getting charged.”

Helpful Report

Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and charging. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We may have systems that better suite your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“The device goes off several times a day when I haven't fallen. One time the device fell off my neck and hit the floor and it didn't go off, so I am concerned about how accurate it is.”

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Posted 1 year ago

“I Mobile help system seemed to work, but we didn't have it long enough. When I tried to return the system, the first customer service person told me she would send a paid mailing slip. The next gal, after I received a conflicting email with the return directions, said no to a paid postage slip, because my mom had not died. I feel you should pay the return postage no matter happens to the person using your Mobile Help system. Thank you. 406 390 2763.”

Helpful Report

Posted 1 year ago

Hi Conrad, We have received your review and we thank you for bringing this to our attention, as it is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Our records indicate that the equipment was received and the account is now closed. No further action is required and any refund due will be issued back to the original form of payment within 30 days from when the equipment is received. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 1 year ago

“I gave it 4 stars, for now, haven't had it long enough to see if the service gonna change. I will update it to 5 stars if the service stays the same. But so far so good customer service is helpful and very nice.”

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Posted 1 year ago

“Just got it and the peace of mind it provides is well worth the expense”

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Posted 1 year ago

“Very helpful staff with questions. Appreciate that it was easy to get in contact with a live person.”

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Posted 1 year ago

“We are very new to the company and equipment so there is not a lot to say thus far. We have only tested the equipment, but the response was great! The set up was easy. The customer service on the front end(sales) was excellent! The representative was the most helpful and gracious than any of the other companies I contacted. The only negative is that we use the lanyard device and sometimes it gets behind my father’s neck where the button is on his back. Like when he lays down. He has difficulty pulling it back around because of his limitations using his arms.”

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Posted 1 year ago

“Excellent service, good people and commitment to top support.”

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Posted 1 year ago

“So far I haven't needed to use it, but I find it comforting to know that it's out there! The people who staff the phones are extremely kind and polite. That in itself is worth a lot to me.”

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Posted 1 year ago

“I am no longer scare or lonely behind close doors,my Mobile Help,will pick me up when I can not do so myself.”

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Posted 1 year ago

“Waiting for a person to get help is sometime to long.”

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Posted 1 year ago

“At first I had trouble.with mobile help every time I sat down kohls went because ther were little instruction. Was at a lose. But now it works just fine”

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Posted 1 year ago

“My dog keeps stepping on the button, he sets it off, so I have to stop the call. I bet the people answering my call think I’m crazy.”

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Posted 1 year ago

“MobileHelp made my family feel safe, cared for and made us feel like our wants needs and opinions mattered. Every person we talked to was professional and very knowledgeable, and at no point did I feel like they were trying to upsell me and get me to buy more.”

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Posted 1 year ago

“Excellent company by far. Great Customer Service!”

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Posted 1 year ago

“Very helpful to our family far away”

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Posted 1 year ago

“Feeling more confident to go anywhere. I had a fall, and, it dislocated my shoulder. High pain level. Screami ng at the top of my lungs to try to get lucky to be heard. I am a great screamer, and, got lucky. I did get help, from screaming. I had multiple back surgeries, that's life. I have to deal with certain realities. Getting up off the floor completely is hard for me. Sometimes, I cannot get off the floor, alone. That was before the dislocated shoulder. Now, the Mobilehelp device gives me a better look on the help getting up, if needed. When the button is pressed, a call is connected within seconds. From there, ask the operator anything. I know, I did it by accident, once. I have nothing but great things to say about the support, too. Get what you pay for. I'll take this.”

Helpful Report

Posted 1 year ago

“The"necklace" is too sensitive. Sends "fall" alarms too often. However, you do not send an ambulance too quickly. Overall, the MobileHelp is working for me most of the time.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Very sensitive to falls. Easy to cancel false alarms. They can and will find you anywhere!”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews