MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much "equipment"!!! Too complex to use "equipment" properly. A "lockbox" and "wrist" device are not really needed. LIVELY has a "single device system" that I am considering switching over to; for an even better price. Note: Your "equipment" seems(?) to be working satisfactorily.”

Helpful Report

Posted 2 years ago

Hi Patrick, We received your review and we apologize for the issues you are experiencing with the equipment. We do offer an all-in-one solution for users that prefer to minimal equipment. An optional lockbox and standard help button is included at no cost with most of our system. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“A great product would recommend this”

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Posted 2 years ago

“They are readily available to provide assistance if needed, courteous, prompt to offer and solve my problem.”

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Posted 2 years ago

“I feel safe”

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Posted 2 years ago

“When I spoke with the agent about purchasing Mobilehelp for my mother, he was extremely helpful, professional & absolutely no high pressure sales pitch. Sadly two days after purchase, my mother was admitted to the hospital & then passed away. When I called to cancel Mobilehelp, the agent was very kind & compassionate. He helped guide me on what I needed to do to cancel & all of my money was returned immediately. I had paid for a year upfront. Highly recommend this company.”

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Posted 2 years ago

“My newMoblieHelp arrived on time. My grandson got it in working order or me. I feel secure, having the button hanging around my neck at all times. Just pray that I will never need to use it! Is there any more cost on my part, as long as I don't need to push the button for help? Lois Thuner. 715-966-5227. @ 700 Myrtle Way. #2212. Janesville, WI 5355”

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Posted 2 years ago

“Simple, easy to use, wonderful customer service and I no longer need to worry about living alone. All of the "what if this happens" is no longer there where ever I go because my protection goes with me.”

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Posted 2 years ago

“It appears to be working properly, I accidentally bumped against something and the response was a suspected fall. The response was immediate and proved to me that your company provides excelent service.”

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Posted 2 years ago

“It seems to work OK but only holds a charge for 36 hours. It was 48 (as apposed to the 4 days the salesman said the battery would last. I called several times before I finally got hold of someone. He suggested cleaning it with alcohol which I did and put the charger on a windowsill, which I also did. That is when the battery life went from 48 hours to 36. I will call them again when I have a lot of time to actually get hold of a tech person.”

Helpful Report

Posted 2 years ago

Hi Nancy, Thank you for contacting MobileHelp. We've received your message and we apologize for the inconvenience you are experiencing with the equipment and longer than normal hold times for Technical Support. We are glad to see that you were able to connect with our Technical Support team. We have forwarded your message back over, and an agent to give you a call back for further assistance with resolving this issue. You can also reach us directly at 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 2 years ago

“They are very responsive in all aspects of this alert system. I worry a little bit less about my 92 year old mother now.”

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Posted 2 years ago

“Super easy company to work with. We called with a list of questions and they really know their product. Have had a couple "fall detected" false alarms but it's easy to cancel with a 2 second push of the button and if Mom misses that, a voice comes on and addresses her by name and asks if she needs help. Very impressed!”

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Posted 2 years ago

“When I go out to do errands I feel that if my wife falls she will receive the help needed. We both wear the wrist monitor at night.”

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Posted 2 years ago

“Customer Service is very patient and helpful!”

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Posted 2 years ago

“Very friendly and helpful. Quick to ship and easy to set up. Very satisfied”

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Posted 2 years ago

“i am happy with MOBILE HELP”

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Posted 2 years ago

“So far we have not needed to use the service but the peace of mind of having it available is priceless. The unit was easy to set up and test. MobileHelp is a huge part of allowing my mother to maintain her independence and not feel like a burden to her loved ones which is not possible from our perspective but it is an issue for aging parents, MobileHelp allows us to respect that. Thank you!”

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Posted 2 years ago

“They were helpful in allowing my husband to stay home by himself while I am at work since he got his leg amputated on New Year's day and if he did not have this medical alert system his parents would want him there with them in case he falls but they can't pick him up either. It allowed him the independence to stay here without worrying about him falling and having problems getting up. Fortunately, he has not had to use that system, but it is nice to know that help is just a button away.”

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Posted 2 years ago

“I don't know how to opine. Thank God! I have not had the opportunity to really use it.”

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Posted 2 years ago

“OK SO FAR!!!!!!!”

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Posted 2 years ago

“I have not had it for long but have a difficulty hearing those on the other end. I have the volume up as loud as it goes and with hearing problems, I may not hear them when I really need them. Might have to switch if it continues.”

Helpful Report

Posted 2 years ago

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews