MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Product has worked well with fast notification.”

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Posted 3 years ago

“very helpful helping me test and sitting everything up”

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Posted 3 years ago

“Response time seems long”

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Posted 3 years ago

“I am highly disappointed in thar you have to be in range of an at&t tower for this device to be functional. I frequently am in an area that has very weak signal if any. I wish this information had been clear to me. If it had I never would have embarked in this program”

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Posted 3 years ago

Hi Ellis, We received your review and we apologize for any inconvenience this has caused. Our cellular systems do use the AT&T domestic cellular network to provide you with our coverage. We see that you were able to connect with our Customer Service team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact our Technical Support team if any further assistance is needed with the equipment. Our representatives can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Customer service was excellent. However the product was not as expected. The device was too sensitive resulting in several false alarms. Unfortunately, the recipient didn’t feel comfortable using it.”

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Posted 3 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“My farther needed help and he pressed the button and an ambulance came in 10 minutes and I got a text message saying that the emergency button was activated. Thanks mobile help”

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Posted 3 years ago

“It is so reassuring that it is 1 less thing for me to worry about, thank you so much.”

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Posted 3 years ago

“Polite customer service hope it works as well as advertised have had no chance to use yet thank God”

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Posted 3 years ago

“I feel confident and safe when wearing Mobile Help. I recently fell before Mobile Help and had to crawl to the phone. Now I feel safe!”

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Posted 3 years ago

“I purchased this unit for my recently widowed mother, who is elderly and lives out of town. I submitted a request on their website and they called me within 5 minutes. Samantha walked me through everything, gave me suggestions and arranged the entire process. Then, the company walked my mom through how to set everything up and did some test calls. She is very happy and we both feel much better knowing someone is there to help in case she falls or has a medical issue at home. I strongly recommend this company.”

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Posted 3 years ago

“So far I have been pleased with the product. It detected a fall as I was putting it back on its charger, so it is very sensitive. It did follow up with a question as to whether it was a fall, so that is a good feature.”

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Posted 3 years ago

“I can honestly say my mother never got a chance to use the product but I have dealt with the customer service people and they are AMAZING!! Responded to my calls right away, returned emails right away. Should someone in my family ever need a product and service again, I will get this. GREAT customer service and friendly support team!! Thank you so much!!”

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Posted 3 years ago

“Very reassuring.”

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Posted 3 years ago

“Seriously, the customer service was amazing. The gal that helped me went above and beyond.”

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Posted 3 years ago

“Product and ability to connect for help seem good. It has been hard to get the alert sequencing correct as to who gets notified when the button is pushed”

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Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are glad to hear that you are receiving the peace of mind you were looking for with our coverage. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to have one of our Customer Service representatives give you a call to help complete your emergency profile for the account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I am not at all happy with this device. We selected MonileHelp because it was the top rated device on AARP, but we now feel that rating was paid for. If you need a device for an elderly person who is frail, or has ANY memory loss at all, this is NOT the device for them. They will tell you the device battery’s charge lasts 4 days, but it does not. It must be charged daily, for 3 hours, and MobileHelp recommends charging at night. I do not feel my mom is one bit safer with this device. And in order to get what I need for Mom, they’re saying she will have to wear 3-4 devices. It’s awful. It is NOT for an elderly person.”

Helpful Report

Posted 3 years ago

Hi Jodi, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our records show that our Technical Support team has been attempting to reach you for further assistance with these concerns. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Posted 3 years ago

“I dislike the entire concept of having to wear this thing because it reminds me that I'm not a kid anymore, but that's hardly the device or the service's issue. I do feel more secure with it than I do without it, and my growing number of healthcare providers all congratulate me on having gotten it. And the process of signing up was quite simple and initializing the device was too. I took off one star because I feel the accelerometer that detects falls is just a little too sensitive. I suppose too sensitive is better than not sensitive enough, but it's annoying to hear "Fall detected!" because, among other things, I'm working at my lathe in my woodshop and the vibrations from the machine set off the alarm.”

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Posted 3 years ago

“Easy setup - easy to use - great customer service if you need help”

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Posted 3 years ago

“The service is great. I have a problem with my unit though. It goes off without me touching it and it doesn’t hold a charge for 24 hours which is aggravating.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews