MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hope I don’t need it!”

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Posted 2 years ago

“Easy to set up and use.”

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Posted 2 years ago

“Ok so far hope I don’t need it”

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Posted 2 years ago

“Helps to know that in need Care will be there for me Thanks”

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Posted 2 years ago

“I really like this alert system. It was easy for me to set up for my mom. The ordering process was very easy and the man who helped us was super nice. My mom agreed we could buy it and then balked when we got it. She's had it a couple months now and seems to not mind it. She hates getting old and this is one more thing that she's not crazy about. It sure does give me and my brother peace of mind though. I love knowing that she has help if no one is around. Mom really likes that the base is tiny so there's not much cluttering up her table. We haven't needed to use it so far. Thank God!”

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Posted 2 years ago

“New to MobileHelp. Fortunately have not had to use it, but it seems to be an excellent system. Easy to use.”

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Posted 2 years ago

“The fall alert is was to senitive, Ken cant ware it. When he walks around the room, it goes off every time. I would like to take it off our device so Ken can use itm”

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Posted 2 years ago

Hi Kenneth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“i have been trying to call to set-up and always put on hold. i want to cancel my service and need you to send me a return postage mail slip so i can send back all this stuff. my husband went to the verizon store, bought me an iwatch, and got it set-up with all the things that your company provides.”

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Posted 2 years ago

Hi Lawrence and Zena, We received your review and we apologize for the issues you have experienced with the longer than normal hold time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help set up the equipment or provide cancellation instructions for the return if you would like to proceed with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I hate doing this.”

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Posted 2 years ago

“'the necklace unit is fairly bulky. I rarely wear it because it is easily discharged. It called the alert when I rolled over in bed twice, once in the shower and again when I put it down carefully. That is very annoying but certainly sensitive. I will probably return even though I have paid for 6 months.”

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Posted 2 years ago

Hi Alycea, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Hello mobilehelp my phone stop working”

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Posted 2 years ago

“This gives me peace of mind that my mom is safer with this device. What needs to be improved though is the sensitivity of the device. If she slightly leans forward it automatically goes off and holding the button down doesn't always stop the action.”

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Posted 2 years ago

“1) I had a billing issue that promised to be resolved but I have to wait until the next billing cycle to see results. 2) I chose Mobil Health for its monthly payment of $19.95/m but nowhere in the description did it say that the price is only for one year. That's why I'm giving it a three-star rating.”

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Posted 2 years ago

Hi Rachel, We received your review and we apologize if this information was not clarified as it should have at the time of your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving these issues. Please let us know if we can provide any further assistance. You can reach us directly by at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have nothing to compare it”

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Posted 2 years ago

“service people are very nice. if i ever need help i know its there and quick.”

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Posted 2 years ago

“Working great,everyone very helpful”

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Posted 2 years ago

“Mobile help really works and they are helpfull to my 88 yr old Mom.”

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Posted 2 years ago

“I highly recommend MobileHelp over other similiar services. They have been very thorough and caring regarding my mother-in laws needs and care. The equipment thus far has operated reliably. MobileHelp is a value and I'd recommend them to anyone concerned about a loved one.”

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Posted 2 years ago

“It appears to be a good system. A question ---I shower wearing the pendant, is there any problem with doing that? Basically I wear the pendant 24x7. Please advise in writing (email or letter)”

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Posted 2 years ago

“The people at MobileHelp were very helpful and worked with our situation! I would highly recommend them for guidance and assistance through this process. We only used them a short time, but we were satisfied with the service we received.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews