MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only had the system for a week when I had to utilize it. It did the job and I was grateful!”

Helpful Report

Posted 2 years ago

“THIS IS THE REQUEST FROM MOBILE HELP: If there is any reason you wouldn’t rate MobileHelp as a 5 out of 5 please contact our Customer Service department so we can address your concerns before your review. (DOESN'T THAT SAY IT ALL?? READ THE REVIEWS WITH A GRAIN OF SALT) I CALLED THEM NUMEROUS TIMES AND FINALLY AT TO AN INDIAN AGENT "CUSTOMER RETENTION" WHO WAS THE WORSE! I WAS OVER CHARGED BY 15-20% COMPARED TO WHAT WAS QUOTED TO ME, BUT HE SAID THE FIRST AGENT MADE A ERROR IN HIS CONVERSATION WITH ME (THEY CONFIRMED IT WAS THEIR ERROR), BUT HE SAID THEY MOBILE HELP NEEDS TO MAKE MONEY TOO AND GAVE A 'TAKE IT OR LEAVE IT ATTITUDE". IT LEAVE ME FEELING THEY RUN different 1-YR PROMOTIONS VERY FREQUENTLY JUST TO TAKE ADVANTAGE OF THE SENIOR AND VULNERABLE. HAD I NOT PULL MY CALCULATOR OUT, I WOULDN'T EVEN NOTICE WHAT THEY DID! THEY DIDN'T FIX THE PROBLEM. THEY JUST GAVE ME A MO FREE AT THE END OF 1 YEAR---THAT MEANS I'M COMMITTED TO >1YR IF I WANT THE LOWER RATE THAT THEY INITIALLY QUOTED. OTHERWISE, I'M PRORATED AT THE HIGHER RATE!!!! BEWARE!!”

Helpful Report

Posted 2 years ago

Hello, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with resolving these issues. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I ordered Mobile Help for an elderly neighbor who is housebound. Less than a week after it was installed, I received a call from Mobile Help saying my friend had pushed the button but was not responding. I ran to her place and sure enough she was on the floor, unable to get up. Within minutes the ambulance was their to administer aid. I have much more peace of mind after seeing exactly how Mobile Help works.”

Helpful Report

Posted 2 years ago

“TOLD THE SALES PERSON IT WOULD NOT WORK UNDER ATT SITES AND IT DID NOT WORK !! THE SALES GUY SAID IT WOULD WORK ANYWAY , IT DID NOT AND I HAD TO RETURN UNIT STILL DONT HAVE CREDIT !! IT TOOK A LONG TIME TO GET THE UNIT AND LONG TIME AND HASSEL TO GET THE RETURN CALL TAG AND STILL WAITING FOR THE CHARGES TO BE CREDITED BACK ???? C.E.HODDE IN TEXAS IN”

Helpful Report

Posted 2 years ago

Hi Clarence, We have received your review and we are sorry to hear that the system did not work in your area due to the lack of cellular coverage. Our records show that we have received the equipment, and the account is now closed. Your refund has been processed and may take a few days to reflect on your bank account. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“I was pleased with MobileHelp's response and direct answers to my questions when I was checking out medical alerts. Unlike the service recommended by my medical insurance company, the contact was helpful in giving me all the info I needed, the system arrived as promised, and the set-up was easy. It has worked fine, tho I'm not keen on the bright light when recharging. I just re-direct it to another section of the bedroom to keep a dark room.”

Helpful Report

Posted 2 years ago

“It is okay.”

Helpful Report

Posted 2 years ago

“I have had MobileHelp for less than 3 months. I had a problem with the original Micro; however, customer service was most helpful in having it replaced immediately. I was impressed with their service. Fortunately, I have not had any emergency in this short time, so I can not comment on the Mobile Help response. At this moment, I rate this company a 5.”

Helpful Report

Posted 2 years ago

“MobileHelp is easy to work with. They are proactive in getting new accounts set up and initialized very quickly. We've had several 'inadvertent alarms' and every time there is a very fast response from MobileHelp personnel to confirm help is needed or to identify it as inadvertent to reset the system. I've used a few other competitor companies in the past and MobileHelp is the best by far. Some say it costs too much, but I disagree. The quality and responsiveness of their services are well worth the price.”

Helpful Report

Posted 2 years ago

“I was pleased with the knowledge of the REPTS AND extremely pleased with the cost. However, when it came to taking money out of a credit card I have, without the O.K. from me was another matter. this created another circumstance. That was the reason I canceled my order.”

Helpful Report

Posted 2 years ago

“everyone at t-mobile has always been very helpful as I am older and not too good with my phone.”

Helpful Report

Posted 2 years ago

“good communication, quick shipment once ordered, during testing of units calls answered timely.”

Helpful Report

Posted 2 years ago

“Mobile Help is very easy to use and wear. It is good in giving assistance if needed or easy to cancel if services not needed if accidentally pressed.”

Helpful Report

Posted 2 years ago

“I received my package in a timely manner. When I called in to exchange the alert device I had for another smaller one they were very helpful and shipped the new one out the same day and included a return label to return the first device.”

Helpful Report

Posted 2 years ago

“I still didn't need to try the panic button but I'm sure everything will be fine in case of an emergency”

Helpful Report

Posted 2 years ago

“I am so glad I chose mobilehelp for my mom. I had also interviewed a competitor. Although their device is smaller, I did not like the fact that we would have to sign a 3-year contract and must pay in full for a year. They were also so pushy and called at least 5 times to see if I was going to choose them. I finally had to call and leave a message telling them to stop calling me. Your company from the get-go impressed me. I wish I could remember the names of the 2 gentlemen that I dealt with. They were so nice knowledgeable and not pushy. The best part was when we called from my mom's house to test the device. The gentleman had me raise the device above my head and drop it to test it. I felt so good knowing that my mom was in good hands with mobilehelp. A patient of mine also uses you and I am so... glad that I chose you”

Helpful Report

Posted 2 years ago

“Having Mobile Help makes me feel safer!”

Helpful Report

Posted 2 years ago

“The pendant works as expected. However fall detection goes off very frequently for no reason. I can be just putting it on and it will go off, or just setting it down. It happens at least once a day if not more. It is quite annoying.”

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Posted 2 years ago

“It gives me peace of mind, just in case that I would fall.”

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Posted 2 years ago

“The representatives are kind, patient and understanding. Thank you so much for being there for mom.”

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Posted 2 years ago

“Big picture: I’m pleased. Small complaint: I don’t like my emergency contacts being notified for non-emergency nuts and bolts. Example:recharge battery.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews