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Mobile Lab Reviews

4.9 Rating 2,329 Reviews
97 %
of reviewers recommend Mobile Lab
4.9
Based on 2,329 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mobile Lab Reviews
Visit Website

Phone:

0115 978 3520

Email:

info@mobilelab.email

Location:

Bulwell, Hucknall, Stapleford

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Mobile Lab 5 star review on 18th February 2025
Todd Kensley
Mobile Lab 5 star review on 27th January 2025
Maxwell Brentford
Mobile Lab 5 star review on 29th October 2024
Jeff Rowlands
Mobile Lab 5 star review on 20th August 2023
Casey Jakubiak
Mobile Lab 5 star review on 14th June 2023
Mark Edge
Mobile Lab 5 star review on 14th June 2023
Mark Edge
Mobile Lab 5 star review on 17th February 2021
Amanda Wiles
2
Anonymous
Anonymous  // 01/01/2019
Today, My brother was interviewed by a person. Who used foul language in the interview 'maa behan'. Very arrogant. If in interview that has such type of nonsense attitude, can't imagine what is the environment of this little 50 employees start up. Shameful
Helpful Report
Posted 8 months ago
Very bad experience 😔..missing accessories.No charger ,No handfree .Mobile working slow .. they send copy of original
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Posted 1 year ago
Camera doesn’t work
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Posted 1 year ago
Purchased a phone last week from here, within a week the screen was pixellated and gone black, Tried to call their customer service, it appears they dont answer their phone. Terrible service
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Posted 1 year ago
Spent £175 on a display replacement for an iPhone 11 with a lifetime guarantee. 4 months later the display isn't working, but repair is denied due to there being a tiny mark under the display in a corner - which appeared directly after the initial repair.
Helpful Report
(Mobile Lab Intu Victoria) - Posted 1 year ago
Why you not tell the phone have 86% batery life and the phone running just half hour and then batery dead i pay the price for new and you give me a very used phone😡😡🤬🤬
Helpful Report
Posted 1 year ago
Will never order from here again cannot deliver on time
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Posted 2 years ago
I paid for next day delivery and still haven’t received my charger.
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Posted 2 years ago
Went into day as phone was still under guarantee and the button need refitting as seem as it got messed up when they put the screen all I can say is the man their is very rude not friendly at all and moans when an old device
Helpful Report
(Mobile Lab Derby) - Posted 2 years ago
Terrible experience. My iPhone now has a very poor, nasty quality replacement screen on it - to the point where I’m going to have to take it to an Apple store for the issue to be rectified. If you want a very cheap solution without caring about the quality of the end product, this is your place; however, if you want your device to be in the same condition as it was before, go to the proper Apple store.
Helpful Report
(Mobile Lab Derbion) - Posted 3 years ago
Has taken over 2 weeks to return my phone, with a different excuse everyday. I called upto 15 times daily for information. When my phone finally did appear there was no call to say it was ready. Was very expensive repair with no discount for the poor handling. I also paid parking 4 times at intu which is £3.10 each time. I would not use this company again.
Helpful Report
(Mobile Lab Derbion) - Posted 3 years ago
Phone now doesnt connect to wifi so sending back
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(Mobile Lab Stapleford) - Posted 4 years ago
My mobile phone does not recognise the new battery and suddenly shut down. I try to charge the phone but it does not charge. You did not keep and did not give me the old genuine battery. You had to keep the old battery because you cannot be sure if the phone is ok with the new battery. With previous battery I did many charges ,now I cannot use my mobile phone.
Helpful Report
(Mobile Lab West Bridgford) - Posted 4 years ago
Lack of updates about my iPad.When I called I was told I would be contacted when it was ready..never did. Got sent to head office, communication was awful there too. £80 for a service where the communication seemed to be my responsibility????
Helpful Report
(Mobile Lab Derbion) - Posted 4 years ago
I took my iPhone X in for a new battery today to your Derby store. When I got home I noted that the face recognition software was no longer working. I immediately returned to the shop in Derby and was advised that something must have been disturbed during the battery replacement and my phone would have to be sent away for diagnosis and repair and could take 14 days Before it could be returned. This is of great inconvenience to me as I now do not have a phone for this duration. I was not offered a courtesy phone and I am also incurring costs for travel and parking due to this error in fitting the new battery. I must say the 2 staff at the shop have tried to sort the problem and have been helpful but did say this can happen when batteries are replaced. I am very disappointed to now have to be without a phone following a simple battery replacement and I am now unable to gain access to banking on line, WhatsApp plus other important applications that I use on a daily basis. No mention of any compensation was brought up by your staff and I also do not except that it should now take 14 days to repair??
Helpful Report
(Mobile Lab Derbion) - Posted 4 years ago
Discusting
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(Mobile Lab Bulwell) - Posted 5 years ago
Your website allowed me to book an appointment when you were closed.
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(Mobile Lab Sutton) - Posted 5 years ago
Paid £30 then told it couldn't be unlocked
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(Mobile Lab Derbion) - Posted 5 years ago
Well, I wanted to change my battery and the charging point where it costed me 75 pounds all together... but the problem is it ages to charge or it does not charge the green charge shows up but to be frank it won’t charge .. so bad work . Won’t recommend this to anyone
Helpful Report
(Mobile Lab Sutton) - Posted 5 years ago
Got a replacement screen for iPhone 7. Knocked off table in full protective case and smashed. Nothing like as strong as original OEM apple products. Disappointed at £50.
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(Mobile Lab Market Square) - Posted 5 years ago
Mobile Lab is rated 4.9 based on 2,329 reviews