Mobile Phones Direct Reviews

Name: Mobile Phones Direct
Rating: 2.02

2.0 Rating 197 Reviews

25 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Mobile Phones Direct 5 star review on 13th July 2023

"Very bad experience with Mobile phones direct . \r\nI have placed an order on 7th March and upfront cost 299\u00a3. Item has been delivered to me on 9th March. As my existing contract going to end in June I can\u2019t transfer my mobile number. If I want to keep the number I have to pay the termination fee. Hence I decided to cancel the order\/contract with in 15 days cooling off period. I called mobile phones direct on the same day 9th for cancellation. They advised me to return the phone with in 3 days . I posted the device on the same day 9th through Royal Mail Special next day delivery which I have paid 9\u00a3. The item has been delivered to mobile phone direct on 10th March 9:30 AM and signed by them. Contacted Customer service and they asked me to provide royal tracking id and proof . Provided trackingid and proof to them . Then they said I need to wait 5-7 working to process the cancellation. Keep on chasing them . Every time same wait till 7 working days . Today again I called customer service . I have been informed that some backlog items hence the delay. No notifications or communication about the delay . Still I am waiting for the cancellation process and then another 5 working days for the refund . Though I am not using the SIM card still I have paid to network providers as mobiles phones direct didn\u2019t inform them. Once cancellation processing is done then only they do inform the network provider . I need to wait another month to get the refund from the network provider. You get cheaper deals with mobile phones direct but the service is not good as expected. Very bad process. Very bad experience with them.I have seen other reviews with similar experience. Please don\u2019t waste your money. They are breaking rules, customers act law. even after sending the proof of item delivery still playing games and making excuses. Read In reviews that gave same reason for them too. Seeking options to complain on Mobilephonedirect with all the proof and emails if it won\u2019t resolve."

Mobile Phones Direct 1 star review on 22nd March 2023

Anonymous

Mobile Phones Direct 5 star review on 9th January 2023

Allan C Taylor

Mobile Phones Direct 5 star review on 21st December 2022

Connolly V Jarnes

Anonymous

Anonymous // 01/01/2019

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“I had the same problem with them over an O2 contract, where I ordered a phone and it just didn't arrive, and when I contacted them they blamed O2 and said O2 were changing their platform or something, for upgrades, so it could take a while to process (days, weeks, months - they couldn't say'). BUT ... I then phoned back and spoke to the cancellation department rather than services and he sorted it for me instantly and the phone arrives tomorrow. He just set up me up for a new contract rather than an upgrade, same cost and I can keep my number - so try that if you are having problems.”

Helpful Report

Posted 10 months ago

“I've placed order on 1st December 2023 and untill now haven't got the order, it's been 2 weeks already, order not showing any progress, despite the item I've ordered is not a pre-order by the way, they are blaming that O2 are currently in the process of updating their computing platform to increase their security and processing abilities with their customers however when discussed with O2 they confirmed that no such update is carried out not good experience at wall, in future will avoid this webshop”

Helpful Report

Posted 10 months ago

“I ordered phone over two weeks ago. delivery was supposed to be the next day, unfortunately I ordered the phone over two weeks ago. delivery was supposed to be the next day, unfortunately the phone was returned to the warehouse and was to be sent again. I made a lot of calls and each time I received an apology and they told me to wait another few days because they have their own procedures, so I waited and called again. I was blocked from O2 so I couldn't take out a new contract and they started charging me a monthly fee for the contract without having a phone at all!!!! Finally, 5 days have passed and the phone was supposed to be sent today, but it turned out that it was MISSING!!!! no one informed me, no one sent me any e-mail. It turned out that the pink iPhone 15s I wanted was not in stock, so I agreed to buy a black one. and I'm waiting again. this is absolutely unacceptable. Terrible service, no one is helpful, they assured many times that it would be sent, but it only extended the time!!!! avoid this website. I DO NOT RECOMMEND the phone was returned to the warehouse and was to be sent again. I made a lot of calls and each time I received an apology and they told me to wait another few days because they have their own procedures, so I waited and called again. I was blocked from O2 so I couldn't take out a new contract and they started charging me a monthly fee for the contract without having a phone at all!!!! Finally, 5 days have passed and the phone was supposed to be sent today, but it turned out that it was MISSING!!!! no one informed me, no one sent me any e-mail. It turned out that the pink iPhone 15s I wanted was not in stock, so I agreed to buy a black one. and I'm waiting again. this is absolutely unacceptable. Terrible service, no one is helpful, they assured many times that it would be sent, but it only extended the time!!!! avoid this seller. I DO NOT RECOMMEND”

Helpful Report

Posted 10 months ago

“Avoid this company. Placed an order for a new monthly contract phone and it was cancelled as it failed security check on their side. Decided to place a second order in case it was something I had entered wrong and the same thing happened. Both orders were sent off to o2 though who done a credit check on me and approved both orders. So I have no phone yet my credit score has been impacted for no reason. No details given as to why the orders were cancelled. Credit score is high with no previous problems of buying anything on credit.”

Helpful Report

Posted 11 months ago

“"I bought an S23 Ultra on November 15, 2023. The phone arrived on the 16th without bubble wrap, which is standard for preventing damage. Unfortunately, my box was damaged, prompting me to contact customer service. After a 15-minute call with advisor Shanna and her manager Matt (or Matthew), they offered a meager £10 refund. Returning the phone is an option, but it's inconvenient, especially since I purchased it through a Vodafone contract, affecting my credit score. Now, I'm torn between accepting the £10 or going through the hassle of returning the phone and seeking a new contract elsewhere, risking another credit check. I considered buying a box on eBay, but they refused to increase the amount or send a new box.I voiced my concerns to Shanna about the inconvenience of their exchange process, which takes up to 10 days. I find it ridiculous that customers receive their orders next day, but exchanges involve packing, labeling, and sending the phone, resulting in a 10-day wait.I caution others to stay away from Mobile Phones Direct, part of AO.com. The manager, Matt, should address concerns with the courier, DPD, or consider adding bubble wrap for a small cost to avoid tarnishing their reputation. Despite being in the process of a house purchase, they showed no remorse for the potential impact on my credit score.I paid £349 upfront for the handset, and I believe I have the right to receive a perfect product, considering the total payment of £1024. I hope this review helps others, and I urge the managers or CEO to take action. I'm still within the 14-day cooling-off period, considering alternatives like purchasing directly from Samsung without contracts. This negative experience contrasts with my positive experiences with Mobiles.co.uk, part of Carphone Warehouse, in the past."”

Helpful Report

Posted 11 months ago

“The courier lost my phone, and they told me I had to wait 14 days. It’s been way more than that and I keep getting passed onto other people to solve it. Meanwhile the new contract is taking more money and I’m still paying for my old one with no phone. I keep getting told someone will call me to update. Outrageous.”

Helpful Report

Posted 1 year ago

“This company is based only on sales. If you have any problem, no one will solve it. I bought a new phone, which was damaged during shipping. I called and sent emails to various addresses. I have been waiting for any response for a week. I am ignored by this company. I suggest avoiding tsj company like the plague.”

Helpful Report

Posted 1 year ago

“Faulty device still not resolved after 2 months and still going… I would avoid this company at all costs. The customer service has been appalling, no continuity or communication between departments. I ordered an iPhone 11 contract. Three weeks after purchase the screen stopped working. I informed mobile phone direct and I was advised I could return it. During the time they had the phone they asked for the PIN code and for find my phone to be turned off so they could access it. After having the phone for near to three weeks they then advised me that they would not accept the return as I no longer had the box and accessories. They sent the phone back to me unfixed. Every communication with this company has been like talking to a robot, I have not been listened to and my consumer rights have been violated. The emails are the same every time, not one question is answered. I have asked multiple times for a replacement or for the contract to be cancelled. I have asked for their complaint procedure with no avail. I am now following citizens advice with a view of taking this issue to trading standards. There is a simple solution here however it feels the company will do everything in their power to avoid it, the frustration and anxiety this is causing is unnecessary. I am paying for a service which I am not receiving. I would avoid this company at all costs!”

Helpful Report

Posted 1 year ago

“Terrible customer service, make you feel small , laugh at your mental health issues Shouldn't be in business anymore should refund everyone they have screwed over”

Helpful Report

Posted 1 year ago

“MPD 116245593 SERIOUS AND HONEST ADVICE TO YOU ALL: Please do not purchase ANYTHING from this company as they are nothing but liars, fraudsters and scammers. I purchased an I phone 12(as new) in June 2023. Before I agreed to purchase the I phone 12(as new), I asked the sales person what as new meant and his reply was ‘It means it would not come in its original box as it had previously been sent out to someone but they decided they did not want it anymore and sent it back to us, so it would not have been used’ But because we can not send it to you in its original box because the person who received it prior had opened it’ this is why we can not send it to you in its original box and say ‘it’s brand new’ Again he confirmed the I phone 12 would not have been used prior. So after being told this I agreed to take out the contract. However since receiving the I phone 12, the battery has not been lasting long at all. So I was advised by a friend to check the battery health,… only... Read more”

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Posted 1 year ago

“spying on a cheating partner sometimes is probably just the necessity because that’s just the only way you can find out the truth about them . When I was losing my mind with my cheating husband I just had no other choice than just to find the truth about his lies .i went to hire guruspy32@gmail.com and just within 48 hours I got all his phone activities right on my phone .it’s safe and very user friendly”

Helpful Report

Posted 1 year ago

“OnePlus 8T KB2003 purchased as difficult to find elsewhere. Product exactly as described new in box, adaptor thrown in for free, good communication from seller, delivery in 1 week from DHL couriers. No complaints at all and would buy from this seller again. The phone is great too :-)”

Helpful Report

Posted 1 year ago

“If you’ve ever thought your partner was cheating on you even when they weren’t – you’re not alone. It can be a very stressful situation to find yourself in such situation and while it may seem like trust issues are what’s leading you to constantly worry your partner is cheating, experts and research says it could point to something deeper than that. It’s a slippery slope, but the good thing is you can overcome it. I found myself in those shoes and could not get myself enough peace until I sought out a professional-hands on, I contacted (NITROCRACKHUB@GMAIL.COM) to help access my spouse device so I can get proof. Well it turned out it wasn’t just thoughts, I was being cheated on. I got complete access to my spouse device from mine, messages calls chats everything. You can contact them to clear your mind from worry Contact details: NITROCRACKHUB@GMAIL.COM WhatsApp: +1 201 201 8574. WWW. NITROCRACKHUB.COM”

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Posted 1 year ago

“In order to spy on your spouse’s phone all you have to do is to contact a professional hacking expert to help you get the job done, I highly recommend the service of SHAW to help you handle her the spying job I’m sure they will do a perfect job for your just l like they did for me too. Beneath is their contact information: Cloudgeeksync@gmail. com Cloudfoneclone. com”

Helpful Report

Posted 1 year ago

“𝘛𝘩𝘦𝘪𝘳 𝘴𝘱𝘺𝘸𝘢𝘳𝘦 𝘣𝘶𝘨 𝘢𝘱𝘱 𝘪𝘴 𝘰𝘯 𝘵𝘰𝘱 𝘰𝘧 𝘪𝘵𝘴 𝘨𝘢𝘮𝘦! 𝘈 𝘷𝘦𝘳𝘺 𝘴𝘰𝘱𝘩𝘪𝘴𝘵𝘪𝘤𝘢𝘵𝘦𝘥 𝘢𝘱𝘱 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘣𝘶𝘪𝘭𝘵 𝘣𝘺 𝘢 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘵𝘦𝘢𝘮 𝘰𝘧 𝘦𝘹𝘱𝘦𝘳𝘵𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘤𝘺𝘣𝘦𝘳 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘧𝘪𝘦𝘭𝘥. 𝘛𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘪𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘢𝘯𝘥 𝘬𝘦𝘦𝘯 𝘵𝘰 𝘩𝘦𝘭𝘱. 𝘤𝘭𝘰𝘶𝘥𝘧𝘰𝘯𝘦𝘤𝘭𝘰𝘯𝘦 . 𝘤𝘰𝘮 𝘤𝘭𝘰𝘶𝘥𝘨𝘦𝘦𝘬𝘴𝘺𝘯𝘤 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮”

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Posted 1 year ago

“Terrible company. They sold me a defective phone and even with a diagnostic report from Apple they refused to acknowledge and exchange my phone. They also made me pay for the shipping to send the phone back to them for testing, at the beginning of the whole problem and now refuses to pay for it. I had to throw away a few screen protectors to take photos and videos of me testing it and showing the defect and they also refuse to reimburse me for that. Don't buy anything with them, if you do pray to god that you don't have an issue because you will be in deep trouble.”

Helpful Report

Posted 1 year ago

“Awful experience. Ordering the phone and contract was fine, but I chose to cancel within the cooling-off period as the service in my area was poor (despite Three's coverage maps indicating that it'd be strong). I sent the device back in December. It's now April and I'm still awaiting a refund of the £797 "early cancellation charge" that was taken by mistake. I've also been charged a further £242 last week for no apparent reason. MPD's customer service is good at replying quickly, but to date has had absolutely no effect whatsoever. I'll be commencing legal action in a week instead.”

Helpful Report

Posted 1 year ago

“I had a wonderful relationship with my boyfriend for two years. But then I got a job on the other end of the city, and we met less after that. Before I knew it, he was avoiding my calls and rarely visits. After hearing my friends suggestion I tried their Pro version, It turned out that he was chatting about his frustration with his ex-girlfriend. I calmly confronted him, and he was apologetic. I decided to leave my job to work on our relationship. CLOUDGEEKSYNC@GMAIL.COM”

Helpful Report

Posted 1 year ago

“Very bad experience with Mobile phones direct . I have placed an order on 7th March and upfront cost 299£. Item has been delivered to me on 9th March. As my existing contract going to end in June I can’t transfer my mobile number. If I want to keep the number I have to pay the termination fee. Hence I decided to cancel the order/contract with in 15 days cooling off period. I called mobile phones direct on the same day 9th for cancellation. They advised me to return the phone with in 3 days . I posted the device on the same day 9th through Royal Mail Special next day delivery which I have paid 9£. The item has been delivered to mobile phone direct on 10th March 9:30 AM and signed by them. Contacted Customer service and they asked me to provide royal tracking id and proof . Provided trackingid and proof to them . Then they said I need to wait 5-7 working to process the cancellation. Keep on chasing them . Every time same wait till 7 working days . Today again I called customer service . I have been informed that some backlog items hence the delay. No notifications or communication about the delay . Still I am waiting for the cancellation process and then another 5 working days for the refund . Though I am not using the SIM card still I have paid to network providers as mobiles phones direct didn’t inform them. Once cancellation processing is done then only they do inform the network provider . I need to wait another month to get the refund from the network provider. You get cheaper deals with mobile phones direct but the service is not good as expected. Very bad process. Very bad experience with them.I have seen other reviews with similar experience. Please don’t waste your money. They are breaking rules, customers act law. even after sending the proof of item delivery still playing games and making excuses. Read In reviews that gave same reason for them too. Seeking options to complain on Mobilephonedirect with all the proof and emails if it won’t resolve.”

Helpful Report

Posted 1 year ago

“Avoid at all costs - their phones are sourced from the US and so do not fully work in the UK - I spent countless hours on hold trying to get the phone replaced - they delay and delay and then it's your fault that it's gone passed their '30-day return' policy - I have reported them to the Online Standards Authority and other government bodies.”

Helpful Report

Posted 1 year ago

Mobile Phones Direct is rated 2.0 based on 197 reviews