Mobile Phones Direct Reviews

Name: Mobile Phones Direct
Rating: 2.02

2.0 Rating 197 Reviews

25 %

of reviewers recommend Mobile Phones Direct

Company Reviews

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Metrics

2.0

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Mobile Phones Direct 5 star review on 12th November 2024

"Very bad experience with Mobile phones direct . \r\nI have placed an order on 7th March and upfront cost 299\u00a3. Item has been delivered to me on 9th March. As my existing contract going to end in June I can\u2019t transfer my mobile number. If I want to keep the number I have to pay the termination fee. Hence I decided to cancel the order\/contract with in 15 days cooling off period. I called mobile phones direct on the same day 9th for cancellation. They advised me to return the phone with in 3 days . I posted the device on the same day 9th through Royal Mail Special next day delivery which I have paid 9\u00a3. The item has been delivered to mobile phone direct on 10th March 9:30 AM and signed by them. Contacted Customer service and they asked me to provide royal tracking id and proof . Provided trackingid and proof to them . Then they said I need to wait 5-7 working to process the cancellation. Keep on chasing them . Every time same wait till 7 working days . Today again I called customer service . I have been informed that some backlog items hence the delay. No notifications or communication about the delay . Still I am waiting for the cancellation process and then another 5 working days for the refund . Though I am not using the SIM card still I have paid to network providers as mobiles phones direct didn\u2019t inform them. Once cancellation processing is done then only they do inform the network provider . I need to wait another month to get the refund from the network provider. You get cheaper deals with mobile phones direct but the service is not good as expected. Very bad process. Very bad experience with them.I have seen other reviews with similar experience. Please don\u2019t waste your money. They are breaking rules, customers act law. even after sending the proof of item delivery still playing games and making excuses. Read In reviews that gave same reason for them too. Seeking options to complain on Mobilephonedirect with all the proof and emails if it won\u2019t resolve."

Mobile Phones Direct 1 star review on 22nd March 2023

Anonymous

Mobile Phones Direct 5 star review on 9th January 2023

Allan C Taylor

Anonymous

Anonymous // 01/01/2019

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“Terrible company, first of all I received my sim over a week late, then when trying to claim cash back they originally stated over the phone this was done in one instalment after having the contract for a stated amount of time, then when I go to claim this I am told it has to be done on set months in your contract and if you miss it you lose your money.”

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Posted 4 years ago

“Do not give your credit card or debit details, company like this pass information to other fraud agencies out there like UK mobile contact, if your a victim call Action fraud free.”

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Posted 4 years ago

“I ordered a new s10 as they had a deal and I received no email confirmation whatsoever, chased the order to be told 3 had an issue with their credit checks, several days pass and still no update I call and I’m told that it’s over to three and they requested a callback from me?? I call 3 to be told it’s been declined. I have no idea what information has been fed to them as I have maximum credit score, this company is a scam avoid at all costs”

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Posted 4 years ago

“All security checks passed still cancelled my order & didn't give me an reason.”

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Posted 4 years ago

“Next day delivery?? I wish I'd checked the reviews for this site because honestly I'm scared now.”

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Posted 4 years ago

“Cash back they make it so difficult and I want to return I’m still within 14days but that make it sound very difficult so I’m nervous to do it !!!”

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Posted 4 years ago

“No money no problems .. I love PIA 🇵🇰❤️& I love you Pakistan Army 🇵🇰🇵🇰🇵🇰🌹”

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Posted 4 years ago

“Avoid avoid avoid. This company are deceitful and witholding. They have sent me faulty goods and now refuse to help. I have been on the phone for over 3 hours straight, getting passed about and every member of staff has a target of politically avoiding direct questioning in a bid to take your money for faulty goods. I urge anybody looking for a new handset to look somewhere else. Anywhere else.”

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Posted 4 years ago

“The website lies about the cashback and the monthly payments are far higher than there website states. CON”

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Posted 4 years ago

“Absolute 5h1t... do not know how these scammers get away with it. Worst customer service ever, they lie, cheat and try to blame others for their mistakes. Please please PLEASE stay away. They may be cheaper but by far the 5hitte5t company out there”

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Posted 4 years ago

“Absolute rubbish companie, do not use this company.”

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Posted 4 years ago

“Customer service is a joke over 10hrs in total still not answered, on line just the same, all I wont to know is when will my phone be delivered. DO NOT USE THIS COMPANY.”

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Posted 4 years ago

“Okay, one star is because there is no way to give less. Placed my order 5 days ago and was supposed to be delivered the next day. Next ? Nothing, day after ? Nothing , day after yep nothing. Contacting customer service is a nightmare. You stay on the phone for more than 50 min. Tried nexr day and waited 75 min, tried in line chat and waited 45 min, then tried a nother call but this time choose to place a new order. Guess what , i got though after 45 min. Apparently they had needed proof of ID . Well, why had not you told me before ? Supplied it and they were happy with everything. Did they dispatch my phone ? Nop 😆 called them again , waited 65 min. Got through and was promised to have it dispatched very shortly as they had everything they had needed. Did they dispatch ? Nop lol tried chat and was told to wait more . I requested to speak to a manger and my request was declined. Requested to speak to any senior , and was told ...... Call back again lol seriously !! After telling i had not waited over an houre to get somebody asling to call again and go through all that waiting again. I insisted to speak to sombody and the reply was, keep your eye on your order and they disconnect me ! Yep and still no dispatch 😆 Do you trust them for your cadh back over the coming 24 months ? Forget it”

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Posted 4 years ago

“I don't know what to do! Has anyone had issues with tranding In your old phone? I sent my s8 on the 2nd of December! I've heard nothing about my phone. I would say looking at call log I have called mobile directs about 10 times about this issues, and live chatted, well I've lost count. All I get told is I'll get an email or a phone call later on the same day. Nothing! Again today one month on, and yes I get we've had xmas and new year, but come on! I just want my phone back or money! This is an appalling services! I've never in my life put up with anything like this. I will never again ever use mobile phones direct after my contract is UP. as for family and friends i will be telling them not to bother, social media is power tool. I doubt I will ever get my money for my Samsung Galaxy s8 that was in perfect condition. what do I even do? Maybe a cool to citizen advice will put my in the right direction, as I'm getting now where with anyone at mobile directs.”

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Posted 4 years ago

“Massive con!! Cashback is a joke and Mobile phones direct are making it as difficult as possible to claim the cash AND it does NOT reduce monthly fee”

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Posted 4 years ago

“No communication at all not updated since order placed been 3 weeks no alternative options given when I called up to find out progress I have had to request for alternative option. No customer care at all advisor not bothered doesn't want to be on the phone no apologies said bye and put the phone down. 4 of my family members have used this company on yearly bases and soon up for renewal we will really think about if we should use your service again as it stands very poor!”

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Posted 4 years ago

“I used their website to buy a new phone and switch my network from Three to Vodafone. My SIM card has been disabled a day before the new one arrives, and I've lost access to the Internet and cannot use online banking or other services that require two-factor authentication. This all happened without any warning, and there is no way to complain, as they only have a phone contact available on their website (no online chat, etc.) - which I can't use as I no longer have access to a GSM network. Very disappointed!”

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Posted 4 years ago

“Bad customer services”

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Posted 4 years ago

“Good deals but that is where the positives end unfortunately. I purchased a phone on the website on a Saturday, decided to cancel on the Sunday. They ignored my request to cancel and still sent the phone out on the Monday. When it arrived I immediately sent it back without opening the package or using the phone. I had to cancel again since they ignored my first request and then after a month received my first bill from O2 even though I returned it within distance selling regulations. Contacted Mobile Phones Direct to highlight that O2 have tried to charge me and they couldn't care less, told me it was in O2s terms and conditions. Conveniently ignored the fact that I asked to cancel even before they processed the order. I appreciate my experience may have been different if I hadn't cancelled but because of the way they dealt with me on this occasion, I will not be using again.”

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Posted 4 years ago

“Dog s**t at answering the phone! Was waiting for a hour then gave up. Can not get my cash back because there is no one to help.”

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Posted 4 years ago

Mobile Phones Direct is rated 2.0 based on 197 reviews