Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,698 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call outcome and income are not working.”

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Posted 1 month ago

“Missing Galaxy buds Called 3 times to get them to resend and there is no email or anything confirming that i will receive them. Bunch of thiefs”

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Posted 2 months ago

Hello Jakub Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve not received your promotional gift. We can see you’ve submitted a complaint regarding this already and have emailed you asking for further details. Please respond to the email we’ve sent so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 2 months ago

“Poor communication not helpful in finding a solution to my problem”

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Posted 2 months ago

Hi Lewis Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 2 months ago

“0000000000000000000”

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Posted 3 months ago

Hello Dariusz Thank you for your review I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“Worst customer service”

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(Vodafone-Sim-Only-Deals) - Posted 3 months ago

Hello Mohammad Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've received poor service and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“I have contacted you 7 times in 7 days to get my renewal resolved. I paid for a 120GB data contract but the mobile operator is only giving me 70GB. The problem is at your end and you should be dealing with the mobile operator to resolve but you have done nothing. I am still waiting for a resolution. I wish I had renewed directly with the mobile operator.”

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Posted 3 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your upgrade and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 3 months ago

“i bought a esim from them 5 days ago. not one mail saying when i will receive the esim. tried calling them and was on hold for 20 mins. no email address to find the help desk... i have my sim switch date in couple more days and am giving them grace period. after this i will be forced to cancel due to non delivery of services.”

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Posted 4 months ago

Hello Subrato Thank you for your review, I’m sorry to hear that there has been some confusion as to when you’ll be sent your eSIM. This will be emailed on the date you have chosen to transfer your number as this is the date the contract starts with your chosen network. I hope I have addressed your concerns. Kind regards Grace | Mobiles.co.uk

Posted 4 months ago

“Not happy. Just order Vodafone plan for £7 per month. Now Vodafone charges me £20”

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Posted 5 months ago

Hello Jakub Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. The first bill you’ve received from the network will be pro-rated, this is to get you in line with their billing cycle. This means the bill you’ve received will cover a full month’s line rental, plus the time from the point of connection to the date on your first bill. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 5 months ago

“Fantastic offers and rates, truely awful customer experience. I tried to get a SIM for my daughter and a monthly phone contract for my son in readiness for starting and returning to university, but because I did this a few days apart it has been the worst customer journey/experience. Mobiles.co.uk blaming ID Mobile and visa versa and hours spent on chats rather than talking to someone with any reasonable chance of sorting it. What should have been a few minutes is still ongoing! I will give up after today and simply buy my son the handset.”

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Posted 6 months ago

Hello Stephen Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 6 months ago

“Horrible Internet signal even with very good coverage area”

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Posted 6 months ago

Hello Paulina Thank you for your review. I’m sorry to hear you are struggling with your network coverage. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 6 months ago

“I have tried and tried to contact about the delivery of my phone and I have not yet still received my phone”

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Posted 9 months ago

Hi Leah I'm so sorry to hear you haven't received your phone. I have sent you an email, can you please respond so I can help find a resolution. Kind regards Amy - Mobiles.co.uk

Posted 8 months ago

“I won’t bother. Trying to cancel after changing my mind was not easy. Unable to set up account on ID Mobile App, in the end I gave up. The SIM is still inside the envelope it arrived in. Cancelled my direct debit and spent over 10mins this morning trying to contact their customer services with the aim of paying my bill, no luck. Customer service no 03330037777 have 5 options, non of which is about bill. After throng 3 times thinking something is wrong with my hearing I gave up. Then went online to their live chat, that was equally useless, I gave up after 5 mins. They want everything done through the App. The same App that I was unable to complete setting up is thesame App I have been asked to pay bill from. I have no intention of stressing my self again, so deleted the App”

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Posted 9 months ago

Hello Naomi Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you are having difficulties setting up your account with ID Mobile. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 9 months ago

“Order not arrived”

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Posted 9 months ago

Hello Thank you for your review. I understand that we are already aware of your issue and that you are corresponding with our Complaints team regarding your order. We will continue to discuss this directly with you by email. Kind regards Mobiles.co.uk

Posted 9 months ago

“Very poor service as its been 2 days and no one has helped me get my sim. I kept getting sent to the other company to resolve the problem”

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(Vodafone-Sim-Only-Deals) - Posted 9 months ago

Hi Muhammed Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today. I’m pleased this issue is now being resolved. Kind regards Roshni | Mobiles.co.uk

Posted 9 months ago

“Internet is much slower signal quality has gone down, started to cut me off while on call never happened befoe”

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Posted 9 months ago

Hello Zaheer Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear the internet of your recent order is slower than expected. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 9 months ago

“Not good at all. Have had major issues with contact clarification and still no resolution if I will be receiving my cashback. Would definitely avoid the low prices are not worth the hassle!”

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Posted 9 months ago

Hello Purveen Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 9 months ago

“A great experience… definitely not! The package arrived without the mobile phone, only the mobile phone case I ordered at the same time was in the parcel, which actually arrived a day early, luckily we were in. When I called you mobiles.co.uk I was informed that I now have to wait whilst they do an investigation which will take 2 weeks in total.”

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Posted 10 months ago

Hello Jackie Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“not helpful at all phone was for my disabledbrotheryou can't send me the details I need for courierso sent back want be using u again”

Helpful Report

(Samsung Galaxy A15 Blue) - Posted 10 months ago

Hello Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution therefore I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 10 months ago

“I still do not have the tariff I purchased from mobiles.com I’ve made 2 phone calls and sent an email. I was informed it would be rectified by Tuesday 30th. This has not been done.”

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Posted 10 months ago

Hello Kelly Thank you for your review. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I can confirm the issue with your tariff has been resolved, please allow 24 working hours for your allowances to be updated. Kind regards Chris | Mobiles.co.uk

Posted 10 months ago

“Never have I come across such poor customer service.”

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Posted 10 months ago

Hi Iain I'm sorry to hear you aren't happy with our Customer Service, I will be listening to all calls you have had with our team and feeding back any issues. This is not the service we are wanting our customer's to experience. I can see you have now been in contact with our Trustpilot Team and Grace has emailed you regarding this. Kind regards Amy - Mobiles.co.uk

Posted 10 months ago

Mobiles.co.uk is rated 4.7 based on 37,698 reviews