Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,351 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

Questions

Metrics

4.8

Based on 4,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

Write Your review

Tell us how Moda Furnishings UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. John and Garry phoned 20 minutes before arrival, assembled furniture and removed all packaging. Very prompt and efficient service.”

Helpful Report

Posted 4 years ago

“Delivery was well communicated and delivery men phoned in advance to give their ETA. They were really friendly and helpful. Prior to that the sales staff were also very knowledgeable and helpful. In all it’s been really excellent service. Furniture was good quality and lovely (as expected because my friends and family have bought from Moda previously).”

Helpful Report

Posted 4 years ago

Hi Jane, Really great comments on our delivery team and our sales service, thank you! Delighted to hear you and your family and friends are happy with the quality too! :) Have a lovely summer enjoying your new purchase! Danielle @ Moda

Posted 3 years ago

“Good site and lovely team on the phone too”

Helpful Report

Posted 4 years ago

Hi Becky, Thank you for your great feedback on our website and our team, it's very much appreciated! :) Hope you have a wonderful summertime enjoying your new purchase! Danielle @ Moda

Posted 3 years ago

“Andy and Steve, delivered our beautiful dining room table and chairs. They was professional and polite. Absolutely beautiful table and chair. Highly recommend this company.😀”

Helpful Report

Posted 4 years ago

Hello there, Thank you so much for your lovely comments on our fantastic delivery team and delighted to hear you're are happy with your new dining table and chairs! :) Have a lovely summer relaxing and enjoying your new furniture! Danielle @ Moda

Posted 3 years ago

“Quality of furniture is very high & customer service is amazing”

Helpful Report

Posted 4 years ago

Hi Kathryn, Thank you so much for your lovely review on both our quality and customer service, it's really appreciated! :) Have a great summer enjoying your new furniture! :) Danielle @ Moda

Posted 3 years ago

“.”

Helpful Report

Posted 4 years ago

Thanks for your 4* Andrew, very much appreciated! :) Take care Danielle @ Moda

Posted 3 years ago

“I really did have terrible service from Moda, delayed furniture, damaged furniture and no customer ownership. However Robyn Heathcote was fantastic and she really restored the faith in Moda’s desire to be a reputable company. She researched my complaint before we spoke and told me what had happened, she had bag loads of empathy, she resolved all my issues and owned the situation from start to finish. I would suggest you get her to train your entire business on how it’s done. Thanks Robyn, great work.”

Helpful Report

Posted 4 years ago

Jody, this is a great review to read. I do apologise for your earlier struggle, but even better to hear we have worked with you and reached a 5* star resolution. Lots of learning for us to take away here, Thank you! Joe @ Moda

Posted 4 years ago

“i love this range! you can add things on in the future and it still all matches.”

Helpful Report

Posted 4 years ago

Hi Janet, Amazing comments on our wide range of choices! Thank you! Hopefully we'll hear from you again in the near future! In the meantime, take care! Danielle @ Moda

Posted 3 years ago

“I found Henrietta very helpful and would strongly recommend her if any of my family or friends need any outdoor furniture.”

Helpful Report

Posted 4 years ago

Hi Shaun, Thank you for your great feedback and for your kind words on our lovely Henrietta, very much appreciated! :) Have a lovely summer and take care! Danielle @ Moda

Posted 3 years ago

“Excellent furniture with superb customer service when ordering. Outdoor furniture came earlier than expected and was delivered almost to the minute of their ETA Delivery drivers were courteous and efficient. Cannot fault.”

Helpful Report

Posted 4 years ago

Hello there, Thank you so much for the amazing feedback on both the ordering process through to delivery, it's great to see and very much appreciated! :) Enjoy your new Moda furnishings and have a wonderful summer! :) Danielle @ Moda

Posted 3 years ago

“Wish I could give them 0 stars. Still waiting on replacements for substandard products which were originally reported in April 2020. Replacements have been promised but have been constantly delayed with no communication and me having to chase. It is now Feb 2021 and the earliest date I have been given is April 2021 - 1 year later. Not the premium quality or service for the price they charge. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Hello, this is really disappointing to hear. Due to issues with Brexit and the global pandemic, some deliveries from our manufacturers were delayed, however, this has only affected a small number of historic orders. I am sorry about this and the service reviews, please do get in touch via support@Modafurnishings.co.uk and ask for me, I will take a look into your order and see how I can help. Joe @ Moda

Posted 4 years ago

“Leon and John came to deliver our furniture today, both very welcoming hard working lads. Happy with their service thanks boys.”

Helpful Report

Posted 4 years ago

“I placed my order with Maria, who was very helpful and polite.”

Helpful Report

Posted 4 years ago

“Great guys happy after a 4 hour drive . Got me out of bed. ✔️”

Helpful Report

Posted 4 years ago

Hi Anthony, what better wake up call to get than a delivery from John and Leon, with your Moda order! Enjoy Joe @ Moda

Posted 4 years ago

“Delay between order and delivery due to understandable supply issues but well worth the wait. Furniture looks really nice and is obviously of good quality. Paid a little extra to have it all set up etc and packaging removed. Again, worth it and thanks go to Leon and John.”

Helpful Report

Posted 4 years ago

Michael, thanks for the honest feedback regarding your experience. Thankfully delays caused earlier due to the pandemic and worldwide shipping seem to be easy and deliveries are leaving us as per the lead times on our website currently. Glad you enjoyed the Platinum delivery, with our in house delivery team setting your furniture up and removing the packing, nothing better! Enjoy Joe @ Moda

Posted 4 years ago

“Excellent website great quality and style Delivery on schedule, helpful drivers Leon and John brought goods into the garden Would highly recommend”

Helpful Report

Posted 4 years ago

“Great website, excellent style and quality. Kept informed of delivery date which was right on time, both drivers Leon and John very helpful with goods delivered into the garden Would highly recommend Moda bring on Summer !!”

Helpful Report

Posted 4 years ago

Hey Janet, we are excited as you are for the Summer! Brilliant review, thanks so much for taking the time to leave a review of your whole experience with us. Enjoy! Joe @ Moda

Posted 4 years ago

“Great help with advice via online chat”

Helpful Report

Posted 4 years ago

“Beautiful quality, comfy cushions, can’t wait to sit on it when the snow is gone. Really helpful customer service when I phoned up with a query. The delivery chaps, Leon and John drove all the way from Manchester to Kent, plodded through the snow to deliver this to us. Thankyou”

Helpful Report

Posted 4 years ago

Hi Sarah, great review even better when the customer service team receives a special mention. I really hope you have some great weather this year to enjoy. Joe @ Moda

Posted 4 years ago

“Good experience”

Helpful Report

Posted 4 years ago

Hi Geoff, thanks for the stars and the positive review on your experience with Moda, it really does mean a lot to us. Stay Safe! Joe @ Moda

Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,351 reviews