Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,350 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product! Delivery was on time and the operatives were knowledgeable, polite and friendly Great service by Lewy and Rob T I would not hesitate to recommend them and Moda to anybody”

Helpful Report

Posted 2 years ago

“Collection of a faulty footstool Driver phoned me & let me know what time Arrived on time Drivers names Rob T & Levy”

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Posted 2 years ago

“Just received a delivery from Moda. I had the pleasure of meeting two absolute gents Terry S and Dave H. Very impressed with the service they provided and how the represented Moda 5*”

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Posted 2 years ago

“From the start in the show room with Nadine to delivery from Lewy and Rob T we had a fantastic service and they could not do enough for us. Thank you so much we love our new furniture”

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Posted 2 years ago

“I was really impressed with Moda from start to finish. The store staff at Manchester were incredibly helpful and the delivery guys equally so. Great service and great product I would highly recommend.”

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Posted 2 years ago

“Pete and Paul were very pleasant .”

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Posted 2 years ago

“Quick and efficient delivery / installation. Delivery team had friendly attitude (John & Garry)”

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Posted 2 years ago

“From the start in the show room with Nadine to delivery from Lewy and Rob T we had a fantastic service and they could not do enough for us. Thank you so much we love our new furniture”

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Posted 2 years ago

“Lovely furniture, great service. Delivery lads Pete and Paul were wonderful. Knowledgeable and friendly.”

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Posted 2 years ago

“Had a table replaced today from moda. Delivery was very quick and efficient. Lewy and Rob T were very polite and friendly and carried out their work very efficiently. Great service”

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Posted 2 years ago

“The delivery guys David R and Lee G were extremely professional taking the furniture off the van and placing it in the appropriate place. They were both very polite, communicative and timely. They also gave updates when they were nearby prior to drop off. One small item of furniture was not delivered at the time but the drivers found it under other furniture and have arranged for it to be dropped off by courier. Both obviously committed to providing a very good service. Thank you.”

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Posted 2 years ago

“Pleased with the furniture, delivered as expected, with friendly delivery men,nice showroom and staff at Chelmsford”

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Posted 2 years ago

“Shaun and Rob T provided a very quick and friendly delivery service”

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Posted 2 years ago

“Terry S and Dave H were very efficient and provided a nice, friendly service. Highly recommend!”

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Posted 2 years ago

“Terry S and Dave H were very professional and friendly. Setting up and moving our furniture around until we found the perfect spot was no trouble to them. They wanted to leave us feeling 100% happy. And that we were.”

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Posted 2 years ago

“Really professional, smiley, happy people. Appreciated carrying the furniture down the other end of the garden. Cheers Mark and Brian 👍”

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Posted 2 years ago

“I don't normally leave reviews, but in this case, I felt I had too. Having ordered several large items from you in the past. Your delivery services are exceptional as all the reviews say. However, your after-care customer services are shocking, the Fire Pit table you delivered in December was not opened and erected until April when the weather permitted. The thermocouple on the Fire pit was actually broken, your customer service reply was: Unless damage is reported with 48 hours of delivery, you warranty will be invalid. I think this is something that all your customers should be made aware off.”

Helpful Report

Posted 2 years ago

Good afternoon Paul, Thank you for your feedback which I am very sorry to learn about. I have tried to call you however a voicemail was left and an email followed so it would be great to speak with you to discuss this further. Kind regards Robyn @ Moda

Posted 2 years ago

“Very disappointing after sales support. This company brands themselves as premium, with various celebrities and "influencers" tasked with continuing that myth. DO NOT BE FOOLED. The quality does not match the (substantial) cost. During the first Covid lockdown, we purchased a large rattan dinning table / sofa with firepits, warts and all. We also purchased a matching "All weather" cover to keep the elements out. There were some quality issues that we were able to resolve (though in hindsight, should have been a red flag - a foot was missing from the table and though a replacement sent, we've never been able to properly get it to stay in place). The cushions are supposed to have removable, washable covers, but the zip is so tight, it would be impossible to remove the cover without destroying the foam. That should have been red flag number 2. The main issue I have with this company, however, came when we had a problem with our cover. The initial cover we purchased for around £90, developed a hole / rip in it. At that point, we discovered that the "7 year warranty" doesn't apply to covers, as we were outside the apparent 1 year for the cover. We were willing to take that on the chin, but a replacement cover was now £215!! I was assured that this was a much improved cover and the price was representative of that, and that a 2 year warranty would go some way to relieving any fears I had about purchasing, reluctantly, I made the purchase... One thing the old cover did until it failed was keep the water out. It did so without any problem at all. The new cover, however, leaked through the seams, which on inspection looked to be very poor quality - tape was not in line with the seam at all. Moda support have refused that to be a fault, informing me that the "All Weather Cover" is simply designed to keep debris of the frames, that cushions shouldn't be kept underneath. There was apparently no fault present in a taped seam that was leaking where you could easily see the tape did not follow the seam correctly. A £215 "all-weather" cover, is not, it seems expected to protect the furniture from the UK weather, which must be utterly exceptional in it's ability to produce water! In summary, the furniture is nice, it's not worth the premium though and don't expect good warranty support.”

Helpful Report

Posted 2 years ago

Hi Jimmy, Thanks for your honest feedback, which I am very sorry to read about. I have reached out to you so hopefully, we can discuss this further and come to a satisfactory solution. Kind regards Robyn @ Moda

Posted 2 years ago

“Thank you Mark and Brian excellent service, efficient delivery. Kept me informed of the expected delivery time. All very professional.”

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Posted 2 years ago

“Amazing guys Terry S and Dave H. Prompt efficient polite - could not ask for better service. Well done fellas you're a credit to your company!”

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Posted 2 years ago

Moda Furnishings UK is rated 4.8 based on 4,350 reviews