Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 313 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 8th August 2024

Anonymous

Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

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“The worst shopping experience ever I have ever in my life, you should stop cheating people with fake pictures and the quality is the worst ever”

Helpful Report

Posted 3 years ago

“I am disappointed very much again. last week I ordered Refka Basics sweatshirt high neck, small. today I recieved it, it looks soo bad, so wide that I look like as if I am wearing a bag or something, it lakes any shape whatsoever. this is not the first time to be disappointed , also around ayear and a half I also ordered something, and it looks aweful. pls modanisa close your shop. disgusting!”

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Posted 3 years ago

“All the dresses i got from Benin Inshirah n Refka were amazing n good quality/price”

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Posted 3 years ago

“I was happy with the quality of the dress I ordered, it arrived earlier than I thought it would, I love their modest clothing.”

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Posted 3 years ago

“modanisa is the worst website. i ordered clothes from their about a month ago and last week it shows that it was delievered to my house but i checked my cameras but nothing was delievered so i contacted them through emails but modanisa never replies back. its the worst webiste i am not buying anything from there again.”

Helpful Report

Posted 3 years ago

“First received an e mail that my package delivered, which is not true and when I send them e mails they send me after hours my package. And I have checked that the material for the jacket very bad, and i order 2 bonnets, I have received a piece of fabric.”

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Posted 3 years ago

“Absolutely loveeeee Modanisa So so so happy with my orders Very good quality modest clothes My go to website always xx”

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Posted 3 years ago

“I ordered many times, and it is hit or miss with every order! my last order was a miss, not so much the quality but the sizing, all skirts were very tight. On other orders I had one dress that came ripped and a couple of dresses that were seethrough, great for modesty hey! And very snug dresses that I cannot wear outside. You can get great quality or awfully cheap? depending of the brand you get, it's too much of a hassle. I only had a problem once regarding missing parcel but it was sorted, that was 4 years ago. So I gave them lots of chances, time to move on. It won't let me upload a photo of the size 46 dress than can only look large on a XS person”

Helpful Report

Posted 3 years ago

“I ordered some clothes and it never arrived. Everytime I call them they tolde that they have opened a case for me to look it up. But more than a month has been passed and still I dont know anything about my delivery. I asked them for a refund and they said they need to recall the product and once they receive it they will issue a refund within 14 days. Awful experience. Do not recommend at all.”

Helpful Report

Posted 3 years ago

“I order January 6 but so far I did not get my order . The company saying delivered but it is not true. Have hard time to communicate with there massaging systems”

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Posted 3 years ago

“I have received the percel today before schedule time..excellent service..i am afraid of online products but modanisa product is great..i am very satisfied with their products..😀”

Helpful Report

Posted 3 years ago

“Very disappointing customer service, fake offers”

Helpful Report

Posted 3 years ago

“I spent £110.91 at Modanisa in August, they sent me out one dress which was part of my order, the bag seemed rather small for having ordered 9 items, it was also filled with black scrunched up paper. I have had to do all of the contacting, twice I asked for a manager to call me the same day which I was promised both times and I had to wait 3 days both times. They keep closing my case and saying the package was delivered, but only 1 item was inside, the manager said the items would have all been packed together. I previously ordered 4 items from them and they were sent in a much larger package. They sent me CCTV footage that is 'PROOF' they sent all of my items out, the CCTV shows 2 women packing orders of 3 items max. The man behind them has a large order at his station but does not pack it. I've been promised a same day phone call since 20th November 2020 and it is now 8th January 2021 and still NOTHING. They keep blaming Hermes for not delivering the items or implying they'd taken items out of the package, I told them I received the package and it's not damaged/opened and then they say they'll investigate it and then they close it without telling me, and I find this out when I have to contact them again because I haven't heard from them. I am still owed £92.92 from this company as they sent me 1 dress out of my 9 items. It's been almost 5 months, and I am no further forward. I have sent them all evidence and still waiting for them to resolve it. They don't want to refund me or resend me the items and the manager has tried to call me a liar because the dress I received was part of my order. I don't understand how 8 items go missing!? I 100% would not recommend, the quality of the clothes are not the greatest but they do have beautiful designs and they are priced pretty low. It is hard to buy nice fashionable modest clothing and now even harder when the only half decent company tries to scam you. Also their UK numbers do not work, I requested a call back on their website and someone from Dubai speaking Arabic called me, I only know the bare minimum of Arabic so could not understand. If they ship to different countries they should have customer services in all languages of countries they ship to.”

Helpful Report

Posted 3 years ago

“Thank you all I saved my hard earned money because of all your geniune feedback which clearly define about intention of company towards customers.”

Helpful Report

Posted 3 years ago

“It’s so weird that I close my payment gateway upon purchasing an item because a change of mine & few seconds after I received an order confirmation notification. Reading the comments about how the items were never received make me realize how lucky I am to be indecisive. 🙃”

Helpful Report

Posted 3 years ago

“I spent around $140 and still haven’t receive my products !!!! I’ve ordered all my products since May 2020 and its already 2021 !!! I need my money back !!”

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Posted 3 years ago

“I have ordered from Modanisa on 27/11/2020 items worth £106 pound I still haven’t received anything and the number they have written on their page isn’t correct number and no one responds to email.. I am really upset I need my money back.. very disappointed customer I will never order anything from you never!!”

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Posted 3 years ago

“Very bad experince please dont waste you money any mostake no return also bad service”

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Posted 3 years ago

“I bought a coat a month ago and when I received it there was a color defect in it, I sent you an email with the pictures, and so far no one has answered me. I am really angry and not feeding thank you for not caring and responding. It was very bad experience.”

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Posted 3 years ago

“Modanisa is a genuine website, the dress I ordered was gorgeous in style but the material quality is horrible. All the details in the material was coming off. I will still buy from them again, just suggest that they use good material.”

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Posted 3 years ago

Modanisa is rated 1.6 based on 313 reviews