Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This response relates to the person who took my call. I ordered a rug in the Internet and followed up with a phone call to ask about delivery. I explained that I would not be in to receive the rug until Friday as I was away. I was advised that their deliveries were sent out on Thursdays so my rug would be received on Friday or Monday. I subsequently get email from UPS on Wednesday saying they will deliver on Thursday!! Such a simple request you would have thought.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. The order number associated for your review is for a sample that was sent with royal mail 1st class, not with UPS. this means that if it was dispatched on Wednesday it should have arrived with you on Friday. Apologies for any confusion with the order. Gary - Modern Rugs

Posted 5 years ago

“Good quality, good price and great delivery”

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Posted 5 years ago

“I like the look of the rug and have kept it but would have liked it to be abit thicker considering the price i payed had to buy 3 cushioned anti slip Matt's to put underneath so it's softer underfoot”

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Posted 5 years ago

Thanks for taking the time to leave a review. We do have a large range of denser or longer piled shaggy rugs that are available and in stock. If you'd like a member of our customer service team to help find your perfect rug we can exchange the order for you. Contact sales@modern-rugs.co.uk Thanks, Gary - Modern Rugs

Posted 5 years ago

“Good service very pleasant people to talk to. Unfortunately not quite what I wanted. Very good with refund.”

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Posted 5 years ago

“The rug is lovely, of a very high quality and feels lush to walk on. The delivery time was quite long - 12 days - but worth the wait. It’s a beautiful item.”

Modern Rugs UK 4 star review on 24th April 2019

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Posted 5 years ago

“Purchased two bedroom rugs which are ideal for the room. Delivery was excellent and I would recommend this company any time.”

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Posted 5 years ago

“An excellent delivery service. The rug arrived extremely well wrapped and in good condition. A well made and nice to feel rug with a thick and long pile. I’m very pleased with my purchase.”

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Posted 5 years ago

“Very good quality, looks great, fast delivery.”

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Posted 5 years ago

“Both rugs were delivered on or before the delivery date. Both rugs are of super quality and a very good price. We certainly would recommend them.”

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Posted 5 years ago

“Exactly what I was looking for. Well made and beautiful.”

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Posted 5 years ago

“I loved the rugs. beautiful color and quite good quality for a Kilim. Very efficient and fast deliver”

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Posted 5 years ago

“Really impressed with my purchase. Thank you Modern Rugs.”

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Posted 5 years ago

“When my rug finally arrived it was as I expected and I’m very pleased with it. However, the delivery process (via UPS) was appalling and customer service mixed. Delivery took nearly two weeks from ordering but more importantly from the date that they first said they would deliver it took nearly a week for them to even attempt to deliver. Apparently UPS ‘missorted’ the item twice and gave no explanation on the other days why the delivery was again delayed. UPS give no delivery window other than ‘by end of day’, and are impossible to contact directly. Customer service from modern rugs was mixed as although I was eventually given an apology I was also made to feel at other times that I was somewhat to blame for asking for the rug to be delivered to a pick up point when I found out that I wouldn’t be in on the day that they wanted to deliver...apparently that started the sequence of events! Also I think it should be made clear in the first email from the company on receipt of your order that if you’re not going to be able to wait in for an entire day then you can leave a signed note on your door asking for the rug to be left in a safe place as long as you also notify modern rugs by email....(this may be indicated on the website but not everyone will see this). However I have to say that not everyone is comfortable about leaving notes on their door - it would be better if this request could be directly given to the delivery company. In short, I think modern rugs need to find a delivery company that is more recipient friendly!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. Im very sorry to read about your delivery problems. This must have been very frustrating for you. UPS do have a customer self-service centre where you can rearrange delivery, add delivery instructions, change the address or request it to be taken to a local shop. this is called My choice. We're working with them to provide feedback that will improve this service further. We also have a direct line to a dedicated team within UPS who can update delivery information on demand. I'm sorry to hear that the service given by modern rugs staff was also below standard. I will ensure this is addressed. Thanks - Gary Modern Rugs.

Posted 5 years ago

“Very good service overall.”

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Posted 5 years ago

“Very rapid delivery and very considerate and responsive service staff.”

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Posted 5 years ago

“really pretty but way overpriced for the tiny size”

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Posted 5 years ago

Thanks for taking the time to leave us a review. Your rug is not in the budget range, although we do have a large range of budget-priced rugs that we can help you look through if you wanted to exchange? We also do our Lowest Price Promise. For more information please contact our customer service team on sales@modern-Rigs.co.uk Thanks - Gary - Modern Rugs

Posted 5 years ago

“Arrived promptly and in good condition.”

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Posted 5 years ago

“I am very satisfied with the professional service you provided.”

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Posted 5 years ago

“Good efficient service and lovely rug. Would definitely use again”

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Posted 5 years ago

“A shame returns has to be arranged by customer”

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Posted 5 years ago

Thanks for taking the time to leave a review. Were sorry to hear that you found the returns process frustrating. We are currently mid development of building a return service into our website. Customers will be able to arrange collection from any address to be returned to our warehouse and the fee will simply be deducted from the refund or exchange. Best Regards, Chelsea @ Modern Rugs

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews