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Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews
90 %
of reviewers recommend Modern Rugs UK
4.6
Based on 2,250 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Modern Rugs UK Reviews
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Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was the one we ordered they wouldn’t cover return cost”, completely ignoring the fact that we returned it as faulty, not because we didn’t like it. Customer Service Rep Craig was totally ignorant to the situation. When explained that this was breaching consumer laws, we didn’t even get a response. AVOID AT ALL COST!!
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Posted 4 years ago
Very happy with the rugs and delivery
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Posted 4 years ago
Good reliable service AND my rug is of high quality! Thank you Modern Rugs
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Posted 4 years ago
Excellent service, very quick delivery and lovely rug
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Posted 4 years ago
I've been really very pleased with the service offered; clear communication and quick delivery. The rug is as described and we are very pleased with the quality. I would definitely recommend Modern Rugs UK!
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Posted 4 years ago
Bought 4 large rugs to decorate my new shop. Three of them are sumptuous, had to exchange the fourth which wasn't suitable. Very happy, they make the shop look amazing
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Posted 4 years ago
Beautiful rug and at a good price with quick delivery.
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Posted 4 years ago
Modern Rugs have a lovely easy to use website. it shows the rug at various angles and truly reflect how the rug looks. The product was delivered promptly. When I spoke to the lady in customer services she was very helpful and resolved my query straight away. Would definatlely recommend them
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Posted 4 years ago
Lovely quality rug. Been searching for ages for a runner rug that would fit my long living room. It has long pile and feels luxurious under foot. Service was great all the way through, easy process that kept me informed.
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Posted 4 years ago
I have ordered 2 beautiful rugs .They are amazing....!!1 Bargain prices and exceptional quality. Swift delivery and well packed. I will never shop anywhere else for rugs
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Posted 4 years ago
Speedy delivery and good quality rugs. Thoroughly recommended.
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Posted 4 years ago
great service, timely and communicative even in the time of the lockdown
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Posted 4 years ago
Adore my blizzard mocha rug, my 2yr old tells me daily 'it's so fluffy!' as he rolls round in it and it looks so classy - just have to be careful when hoovering as the Lego pieces get hidden in the pile! Fabulous speedy service too, will definitely shop with Modern Rugs UK again, thankyou!! 😊
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Posted 4 years ago
excellent quality, very quick service.
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Posted 4 years ago
Superb quality wool rugs (we have now bought 3 from Modern Rugs). Delivery was extremely quick, and the rugs all well wrapped to prevent damage. Really excellent quality and service.
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Posted 4 years ago
We've recently, separately bought two rugs from Modern Rugs, the delivery and service were exemplary and we are absolutely delighted with both. May be buying another soon.
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Posted 4 years ago
Love my rug. The online images truly reflects what it looks like. Feels luxurious to walk on and is very good quality. Will definitely be buying from Modern Rugs again.
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Posted 4 years ago
Great service, very friendly, kept me informed along the way and the website had the stock showing too!
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Posted 4 years ago
Quick and speedy delivery with a discount on other online rug shops.
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Posted 4 years ago
So my son picked up one of your rugs in a local store I loved it so much I found it online and ordered the very same one it’s so lush and dense we all love it! So sumptuous and squishy, pure comfort and indulgence, especially after a hard days work
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Posted 4 years ago
Modern Rugs UK is rated 4.6 based on 2,250 reviews