Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy. The rugs are good quality and the pile on them lovely and soft. I bought the non slip underlay too. They took a few working days longer than anticipated to arrive however I am very pleased with the service and the rugs and recommend Modern Rugs.”

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Posted 5 years ago

“Purchased a rug recently, great service, quick delivery.”

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Posted 5 years ago

“Rug took a couple of weeks to cone in stock. But staff kept me informed all the way through the order process. Rug arrived the day after it came into stock very pleased with it”

Modern Rugs UK 4 star review on 16th January 2019

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Posted 5 years ago

“The rugs were delivered on time and as expected.”

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Posted 5 years ago

“Service excellent and quality of goods superb.”

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Posted 5 years ago

“The rug I bought wasn't to my liking when it arrived. However, you dealt with my return very efficiently and issued a prompt refund to my account and I thank you for that.”

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Posted 5 years ago

“The rug I purchased is absolutely beautiful.”

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Posted 5 years ago

“Love the rug, great service .”

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Posted 5 years ago

“very fast delivery,and good price”

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Posted 5 years ago

“Rug arrived within timeframe. Unfortunately it was not suitable but I received a full refund with no issues.”

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Posted 5 years ago

“The rug arrived very tightly wrapped and when I unwrapped it, the rug was completely a mass of ridges/folds/bumps/curled up corners. Despite putting on heavy weights, there has been little improvement over the past month. I emailed Modern Rugs to advise them of the disappointing visual appearance of the rug. I have not received n acknowledgment or reply to my email.”

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Posted 5 years ago

Thanks for taking the time to leave a review. Our rugs are stored rolled up in their plastic wrapping to ensure they stay in brand new condition. This means that they may not lay completely flat when you first unroll it. This is similar for example to when you by a new shirt or a pair of curtains which will be creased when you first take it out of the wrapping; but whereas these items can be ironed flat very quickly rugs take a little longer. This is not a fault with the rug; it is only temporary until the rug takes to its new shape being rolled out. The more you use and walk over the rug the quicker it will flatten out. This can take anything from a few days to a few weeks depending on the type of rug you have purchased. You can sometimes speed this process up by rolling the rug in the opposite direction to the way it was rolled in its packaging (pile outwards) and leave it somewhere warm (such as near a radiator) for 24 hours. If your rug still hasn't settled please contact our customer service team via sales@modern-rugs.co.uk and we'd be happy to replace it for you. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Pleased with my purchase easy to order fast delivery good quality”

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Posted 5 years ago

“Colours true to description, prompt delivery, great choice, would use again”

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Posted 5 years ago

“Website filled with many choices. Easy to order. Rug I ordered is well made and looks superb in my lounge.”

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Posted 5 years ago

“good communication and lovey rug, just as hoped”

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Posted 5 years ago

“Simply, very good rugs”

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Posted 5 years ago

“Ordered rug which arrived in a reasonable timeframe and was a decent price. Only problem is that the picture on the Modern Rugs website showed a rectangular shape, the measurements described a rectangle-shaped rug and the diagram was again for a rectangular rug but the rug that arrived was a completely different shape, almost the shape of a Christmas tree. So not rectangular. My partner contacted the company to enquire about our order, the lady on the phone apologised and said she would arrange for the rug to be collected which it was and we were given a receipt on collection. But since then, nothing. The right rug still hasn't arrived and this scam company still has my money - baring in mind the wrong rug was re-collected at the beginning of December and it's now 14th January the following year. Either send me what I actually ordered or give me my money back. Appalling service. The only reason I'm giving a review of Poor rather than Very Poor is because the lady on the phone was so nice. Just a shame she works for such a terrible, thieving company.”

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Posted 5 years ago

“The rug was not available as stated when first ordered, but the firm was apologetic and rather than simply cancelling my order, as another firm had done, gave me the option of putting it on reorder, which I did. It arrived a couple of weeks behind original schedule but in good order and is a lovely rug with which I’m very happy.”

Modern Rugs UK 4 star review on 14th January 2019

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Posted 5 years ago

“Delivery was quick and quality really good!”

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Posted 5 years ago

“Arrived on time, good quality, great backing so it does not curl up at the corner!”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews