Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice good quality rugs but color not as described,but recomended”

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Posted 5 years ago

“The rug is a lovely dark brown and it was a very good buy as I have two dog which are always sitting on the rug I the lounge”

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Posted 5 years ago

“As usual superb rugs and superb service”

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Posted 5 years ago

“Delivery times OK but not world class. But my real complaint was that I was told the Mondrian Ivory was no longer available and my money credited. I was so disappointed but when I checked the site recently I see it is still being advertised as being in stock. I am so cross as I ordered another rug (much less nice) to replace it. So is it available or is it not? Very annoying!!”

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Posted 5 years ago

Good morning Jill. I have checked on our website and due to site having under gone some maintenance some rugs which have need discontinued have been put live again.. this has now been rectified and although you can still see the image you can not click on the rug to order. Sorry for this confusion

Posted 5 years ago

“love this rug fits in perfectly in my dinning room. great quality for the money and made really well.”

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Posted 5 years ago

“After an issue with what I consider to be an expensive rug I was unfortunately underwhelmed with their service helpfulness is rectifying the problem. Wouldn’t use them again.”

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Posted 5 years ago

“Excellent rug and free delivery We are very happy with the easy process as well Thank you”

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Posted 5 years ago

“Very happy with the rug but the delivery service was poor. Paid for a morning delivery but after several frustrating calls with UPS didn't arrive until mid afternoon. Asked for a refund on delivery charges from Modern Rugs but was told to take it up with UPS. Poor service.”

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Posted 5 years ago

good afternoon With regards to the delivery we can confirm the delivery was late but i am not sure who you spoke to at Modern rugs but we do pride ourselves in being fair where any service has not been adhered to. We would agree to refund a delivery charge if the service selected was not achieved we will be in touch with you to find out exactly who you spoke to as this is something that our staff should be telling our customers

Posted 5 years ago

“Excellent service and product, even though delivery was a little slow.”

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Posted 5 years ago

“I was amazed at the quality and price! SO glad I found this site”

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Posted 5 years ago

“Have a full refund to quinbles”

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Posted 5 years ago

“Excellent Rug and good price.”

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Posted 5 years ago

“Good. I didn’t have trouble. Quality of the rugs is good. It arrived within a week.”

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Posted 5 years ago

“Absolutely love it. Quick delivery.”

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Posted 5 years ago

“Easy to order online and items were tracked so I could change delivery details at the last minute. Very good service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Excellent kept rug for few weeks as not ready delivered as planned Will use again”

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Posted 5 years ago

“Excellent customer service, straight forward ordering. Lovely rug so pleased with it i ordered another one. Would definately recommend Modern Rugs and will use them again .”

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Posted 5 years ago

“Quick delivery.”

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Posted 5 years ago

“Pleased with rug. It is large and stylish and looks good.”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews