“I order a bathing suit and jacket that I have yet to receive. The shipping/tracking number does not provide any information, just that the package is in transit. I have a hard time believing that in 2025 shipping takes four weeks. Contacting their customer service proved to be a joke...there response was the package was "swiftly" on its way to me. If you are reading this review, do not purchase from them.”
“I ordered a bathing suit over 3 months ago They took the money out of my account and never sent me the bathing suit. Worst company. Totally scammed me.”
“I ordered my suits in January and yet to receive one. Two came weeks later, I exchanged them, it took 3 days for them to receive them back. I have been waiting for exchange since February 15
I will never order from the. Again!!!”
“After waiting 1 month for my bathing suit, I continue to get the same runaround. No real answers and they avoid answering me when I want my money back. Save yourself time and money and shop a more reputable company what a disappointment this experience has been. Never again..”
“Horrible service! Ordered on 1/28 and they said I would have the items in 10-12 days. It is now 2/25 and I have still not received the items and have reached out 3 times!”
“Watch out for their misleading ads and the changing prices. You think you're paying one thing and when you get to the shopping cart things add up differently. I don't trust this site.”
“Order the bathing suit from them and received it it had metal on the straps that cut into my skin so I returned it unused asked for a refund My total payment that they took was $50 and 46 cents. My refund for whatever reason is $26. So basically I am getting back half of what I paid for nothing.”
“Their shipping date is weeks after they promise. I ordered 2 item for a vacation one had to be returned, cheaply made and didn't fit. The second item delivery date 2/10/25 still hasn't arrived 2/23/25. It will be delivered the day after I leave for vacation. No more Modlily for me!”
“My order supposedly shipped on February 3rd to New Jersey it is nowhere to be found. Terrible customer service no phone number to contact either.
If I am lucky I will receive the order before my vacation and I need the bathing suits and hopefully they even fit.”
“I am so surprised.There are so many bad reviews. I have been ordering from them for several years and like them a lot. Sometimes the quality is not as good as I would hope but most of the time it is okay. The shipping time is not bad and I have never had any problem returning anything. My only complaint is sometimes when I order.Something that is black after you wash it against that white look. But over
All I have had good luck.”
“I ordered a few things in mid-December for my February 1st vacation. Plenty of time, right? As I tracked my order, I saw shipment was stuck at USPS in Woodridge, IL.
Contacted Modlily- no phone number - where they could/would not do anything to release existing order. They resubmitted my order, only to have that also hung up at the same USPS facility.
I never received my order and was so disappointed that Modlily couldn't do more for me. They only wanted to refund me in the form of store credit which is useless since I cannot receive merchandise!! They finally refunded my payment to my original form of payment.
Soooooo disappointed because I love Modlily styles and wanted new things for my Mexico trip. Also disappointed that this dumb problem couldn't be rectified by Modlily.”
“I ordered 5 items late December. I received one but not the other 4.I got on a live chat that said it had been received in the US. I showed them a screenshot where it was “supposedly”received near Chicago IL on January 4th. It is February 13th and I live in Des Moines, IA. about 4 hours from Chicago. Then they said it must have gotten. Guessing by the update on USPS, it never made it there. Anyway i asked for a refund in 2 to 5 days. Keeping my fingers crossed. Sorry for the long me message”
“I ordered five (5) swimsuits in mid January 2025.
I received one (1) of the swimsuits
The other 4 swimsuits have been saying 'in process' since January.
I've emailed them 3 different times with no response.”
“I wouldn't even give this a rating of 1 star! POOR CUSTOMER SERVICE! I have contacted the company numerous times on different dates by completing a ticket about the shirts I returned and never get a response. I included my order number and everything was returned in its original bag with all the tags on. I got them for Christmas and returned them by Dec. 27th.
The pictures were very deceiving and the quality of the material was thin and cheap!
I WILL NEVER ORDER FROM THEM AGAIN AND I AM WARNING ALL MY FRIENDS AND FAMILY NOT TO AS WELL”
“They sent me the wrong item and I returned it in exchange for the correct item. Then they informed me it was out of stock ( still shows the item on line) Refused to give me a full refund. They charged me a usage fee and shipping fees. Basically stole my money”
“Ordered 1 month ago. Credit card charged. Items still not shipped and told I will not receive until the end of the month; 6-7 weeks after placing order. Will not have for upcoming vacation. Unacceptable.”
“Never received swim suit! Was charged for it, shipping information never updated. Do not buy from them! Asked for a refund & no one ever contacted me”
“Too bad you don't have a zero review available. After waiting several weeks my order shows cancelled. For no reason. I tried contacting Modlily several times and go no responses. Then out of the blue my order shows "cancelled" with no explanation. When I finally got ahold of their customer after about 20 tries all they said way "sorry". I paid via Klarna and they said Modlily never contacted them that the order had been cancelled and the only way Klarna can give me a refund is if Modliy contacts them.”
