“Ordered a swimsuit for my daughter over a month ago. She finally received the order after contacting customer service several times on the status of the order. Suit is just like in the picture and fits well. Will never order again from this company.”
“DO NOT ORDER. I ordered in good faith.
Products were too small. Label in tach t not worn because I couldn’t get them over my head. I had a choice to return them to the USA or UK. Paid a shipping fee. No return label was issues. Once they received the product a refund would be issued. Only to be notified today that the product smelled which is false as it did not leave my home that way. And no refund would be issues. Now I paid full price for the product, paid a rerun shipping fee and receives nothing”
“Shipping takes forever. Items were not true to size and returned. Refund took forever and because they mistakenly insisted that they, rather than I, paid for return shipping, they took another $10 off my return. Will never use them again.”
“My order was never delivered to my house. The original order indicated it was delivered but I never received it. I emailed Customer Service and did receive a response. They apologized and would ship the same oder again. I accepted the offer. A few days later, I requested a tracking # for the shipment. In 9 days, it again stated it had delivered but I did not receive it. I emailed Customer Service again and requested a refund. Mobility only offered to refund 70% because the courier said it was delivered to my address. I will NEVER order from Modlily again. No photos because I have no product and out 30% of the cost of my order.”
“I apologize for even giving this company one star!! I made several purchases that have been good, but when I placed an order totaling $180.00. It all went downhill! I only received 4 items out of 6. 2 of the items that I received didn’t fit so I returned them using their website! I’ve been waiting for a month and just keep getting the run around! You can only message them, then they send me an email stating I’ll get a refund in 2 days. It’s been 2 weeks and still nothing! They said they would give me a credit! This company sucks so now I’ve got 2 shirts when I was supposed to get 3 and 2 bathing suits I’ve never received and they will give me a credit! TOTALLY UNACCEPTABLE!!! Most money I’ve ever spent for just 2 shirts $180.00!!!
Don’t waste your time and money on this company!!”
“Do NOT order from them! I canceled order cause its been months not shipped yet. Chat customer service gives me a copy paste response. They are a scam!”
“Worst company to work with. They don’t send all of the products you order. When I contacted them several times they said they would resolve it but never did. When I returned items they just gave me store credit, and when I told them I didn’t want store credit they wouldn’t refund my full amount to my card. The way they resolve issues is by putting you off and asking you to contact them another day. Buyers beware!!!! I will never ship with this company again”
“I ordered swimsuits on June 10th. They took my money but still have not shipped anything. No way to track anything. No follow-up emails…. Nada nothing!!!!!!! Am very sorry I ordered from them.”
“This company is a scam and dishonest in trying to get a refund back. First of all I got notified that my product I bought was seized from uspo customs for counterfeit postage. They proceeded to send another. It was delivered. Didn't fit. Sent it back and was waiting for refund. Said they could only give store credit. Contacted them. Said okay will put a ticket in for refund. Waited and waited. Contacted again put new ticket.... nothing was showing a refund attempt. Decided to dispute them with paypal. When they found that out... they said if you close your dispute with us we will give you a refund. Didn't and had to wait to see how paypal would settle this. I am in process of now getting refund from PayPal but say 15.00 short and a lesson to learn. Meantime I also was disputing another purchase during the same time. Had t2 disputes open. Sent package back and it sat at po for 2 1/2 weeks. Paypal checked on it and all of a sudden I got a message from them stating it had a strange smell can't refund. What a bunch of lies and crooks. Also I did get a refund but again a little less. They need to be put out of business. Beware.”
“Wish I could give a better rating but it took forever to receive my order which I ordered for my vacation but it came in way after my trip so I wouldn’t recommend”
“Wish i could give it 0 stars. Their customer service (if you want to call it that) is awful. I returned 2 shirts that were cheaply made. I had to pay to return them and i am told im getting about 20% less than i originally paid because they have been "discounted" now. I will never purchase from this company. Had i known they were Chinese company, i wouldn't have purchased from them. I hate China made stuff its cheap and crappy”
“I returned two dresses. They have the clothes I returned, but still keep giving me the run around about my refund. STAY AWAY FROM THIS COMPANY. ONCE THEY GET YOUR MONEY, THEY KEEP IT AND YOUR RETURNED ITEMS.”
“They deserve a 0. wish I had had more experience ordering on line so I would have known to check reviews before ordering. The company is a scam. Have been trying to get a refund for a returned item since end of April. Just getting the run around. They are clearly doing extremely well reselling returned items and not refunding any monies. scam company with lying scam employees. Quote " No worries, I get your refund" I guess when hell freezes over. Buyers beware.”
“Don't do it!!! Ordered a Pre Order swimsuit and the order was cancelled. Wanted to give me a store credit, but I requested a refund. The message was that due to high return volume, processing will take longer!! Really? If they need to sell a certain number of preorders before they can send it, they they don't need to take your money until they know. Terrible...LIVE and LEARN!”
“I would give zero stars if possible. I placed an order for 5 items. Received in 2 shipments, and returned all items in 2 shipments. Plus had to pay for the shipping labels. They sent me an email stating the first return would be refunded to my card in 10 working days. I waited 15 working days and still no refund from them. I spent too much time having several (6+) chats with CS asking for a refund for the second return. They said they submitted the request saying I would get an email in 24 hours (lies each time!) Never received an email or refund. I am out $100 that they won't refund. Cust. Service is horrible, chats only, and no phone # to talk with someone. Horrible experience, product is not quality.”
“I’m pretty sure I’m never getting my order or a refund. I paid for expedited shipping and I’m getting the run around about why the swimming suits haven’t shipped and they are already telling me I can’t get a refund. Ordered them over 2 weeks ago.”
“Horrible experience I ordered three swimsuits two tops and swim trunks. They didn’t work for me. I never wore them just try them on. It was $193 worth now. They want to store credit me 143 because they say they smell, which I never wore them. I’ve been fighting with these people For weeks now they just wanna give me $20 back. Are you kidding me? These people are scammers I will never buy for them again.”
“I ordered bathing suits before I looked at the reviews which I never do after reading the reviews I immediately contacted my credit card and disputed it while the charge was still pending don’t order from the company the reviews are really bad”
