“I ordered items that looked great on their site received them like a week later the quality and sizing was horrible contacting their customer service department and told me it was over 30 days they were wrong then they proceeded to tell me my items were a flash sale well only one item was so I can deal with the one item but the other two items were full price and the quality is horrible I am still dealing with them not wanting to refund me at all trying to give me a discount I will never order from this company at all and my products were shipped out of new jersey from a second hand shop I'm out $72.00 I will still be working on this buyers beware their refund policy is not what they say”
“They don't deserve 1 star in my opinion. I placed and order in June and have not received it yet! I have asked for a refund and have yet to receive it!”
“Australian buyers beware. I bought 3 items all too small including a bathing suit, although we're true to advertisement. Return policy is poor as you have to return to either UK, USA or Canada at your own expense as they have no warehouse in Australia.”
“The quality of their clothing and their refund policy are horrible. I sent them an email about my concerns and I received a thank you for shopping at Modlily! Clearly a computer generated
response. Everything was shipped from and returned to an address in Ajax Ontario. Don't waste your money”
“Poor dress quality. No receipt included with purchase. No customer service to contact. Email address given doesn’t work. Had to go through credit card company to dispute the charge and get money back”
“Bought three swimsuits for a cruise. Received them in a timely manner. When I opened up the packages, the swimsuits were horrible. The first swimsuit was no where near the color I chose. Not even close. The print on the swimsuit top was also cheaply printed and smeared into the white stripes. The second swimsuit top was not even hemmed and was longer then the swim suit bottom. It was comical! I didn't even bother looking at the third swimsuit as the other two were so poorly made. I will not ever purchase from this company again nor will I recommend it to anyone. STAY AWAY!! The pictures of the swimsuits are not at all what you get!!”
“I have had two problems while dealing with Modlily. The first one they would not let me return an item past 7 days. The second problem was just the other day. I ordered some items, one of them stating it was a preorder. Apparently on their preorder items if they don’t get enough people to order the item they cancel the orders and refund you, but they don’t refund you the cash that you paid, they refund you with a store credit. I don’t want a store credit, I want my money returned if they cannot provide the item. It’s crazy.”
“My order never arrived. I requested a refund. I have been for waiting months. When I email, I get automated responses only, stating refunds take 15-25 business days and they will monitor the situation. They are simply thieves.”
“This is one of the worst companies I have ever dealt with. I ordered a bathing suit paid for expedited guaranteed shipping to get my order in time for a trip. Delivery date came and went with no order. Reached out to modlily to find out what was going on and got no help whatsoever. Told them to cancel the order but because it shipped they wouldn't and they have no idea when I will receive my order. Can't cancel or get a refund because I have nothing to return. This place is a scam!!!”
“If I could I would give them a zero.Poor quality clothing, nothing looks like the picture of the clothing, nothing fit despite using the chart, took 5 weeks to get the items, no shipping slip, no way to get a hold of anyone, and refund if offered is a fraction of the total cost, must pay for returns , excuses abound from these scammers. Their website needs to be taken down. Scammers , nothing but scammers.”
“If I could give the 0 stars I would.
Purchased from Modlily through Klarna since I’ve never purchased from thm
Took a month to get the merchandise when I got it nothing fit way too small
So hard to return finally received a return authorization number.
Once received they credited me $22.02 on an $88 order
When on their website to dispute but they deleted my account
This company is a scam.
DO NOT BUY FROM THEM”
“Do not order from this company! I ordered 3 bathing suits. Per my measurements they should have fit after waiting a month to get them they didn’t fit. I returned them and ordered a bigger size still didn’t fit. I chatted and asked about getting a refund was told I could. I returned them and now am being told I only can get a credit. I said I don’t want a credit your clothes don’t fit my body. I have been fighting and still fighting for two weeks to get a refund. You should never be forced to buy items you don’t want. Scam company”
“Worse company to but clothes from. They give every excuse not to give a refund for something you didn’t want to purchase or to hold back some of the referring whenever they can, the prevent you from cancelling the order and say they’ll refund the coupon, and then tell you it’s too late you can’t get a refund because you paid for the order!! they don’t tell you that you’re paying for the shipping when you return the order until AFTER you shipped it, and they tell you they’ll deduct a percentage if they think that you damaged the product AFTER you’ve returned it. I took screenshots of their chats and I took a video of me packaging the return, showing that the product was not damaged. I’m about ready to report them to the BBB!!!”
“Do not order from this company! I ordered 4 bathing suits, it took a month to get here and then it sat at a different zip code for 5 days. They are not true to size anything i have ordered all seem to fit the same even though i have tried different sizes. I returned them within 3 days and they wanted me to keep them and give me 35% back and i said no! We fought back and forth on emails! I wanted a full refund back and they put it on their store credit. I was furious! I contacted my bank and told them my bank would pursue them and sure enough the next day they credited my credit card. And they lie and tell you if you order more than$69 or $79 you get free shipping and you do not! i spent over a hundred and did not get it! they fought me on the postage to return it and i told them i will pay the postage and do not take it off my refund amount! They insisted on a receipt for the tracking and postage. They are distrusting of anyone because they are not trust worthy! Save yourself a lot of hassle and do not order from them, not worth the frustration and aggravation they cause. Very unsavory company!”
“Second shipment shipped 8/5 and as 8/27 I still do not have my order. Can't get customer service to respond to me. I have requested a refund for these items several times but nothing!! I will not buy from them again and don't recommend them to anyone.”
“I ordered 4 the shirts. Never received the order, contacted the company. and was told they did not receive the money. My bank said it was sent. I disputed the charge . the bank did a charge back pending order. Then modlily sent two very ugly cheep shirts (not any from my order) but was able to use that tracking number to show my bank that they sent the order. My bank payed them because they had the tracking number. It was all underhanded. Will not order from them again.”
“This company is disgraceful! I paid an extra $30 to have my goods shipped quickly and it still has not arrived after almost a month. The latest email I received has told me to go and pick the goods up myself. I would do that if there was not a 4500klm distance. I will never use this website again and will never recommend them to anyone. VERY VERY VERY bad service”
