“Ordered clothes. Did not like. Returned clothes are dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.”
“I placed an order over 2 months ago, and still have not received it! I have been in touch with the company four times now, and can't get answers as to why. I was promised I would receive the item before I leave for vacation tomorrow. It still has not been shipped!!!!! Very aggravated and disappointed! My credit card was charged two months ago! I'm so angry that I will never see the item, and have already been charged! Is this always how you do business????”
“Worst company ever ordered 3 items put them on credit card 106.87 didn’t here anything about order so I contacted them they said I never ordered anything , got my credit card bill sure enough they charged me but never received items ripoffs don’t order from them ordered bathing suit , 2 shirts never got them”
“I ordered and paid for a bathing suit in January and have not received it. Customer service is terrible. I told them the problem and they never helped me. Wish there was a telephone number for me to call.”
“I received my dress, navy blue with lace on top, I was planning to wear it for my son’s wedding. I ordered a size small. The dress came on time however, it smelled weird and it had a white stain on the bottom of it. I tried it on and it was way too big and loose. So I returned it 5 days later and I complained about the stains and size. I recently got an email saying “ we could not process return because of a peculiar smell on the dress!” They offered me a 10 dollar store credit which I declined and said they will get a bad review. Beware if you order a navy blue party dress with lace sleeves… they will probably resell that same dress that I got (which came with a peculiar smell and white stain on it)Don’t waste your time or money on this company please.”
“Bought bathing suit Feb 11. After I paid for it I went to see when it will be delivered. It showed it will be here the latest March 25. 😳. Well it didn’t show up by March 25. Contacted them and they said it will come just wait!!!! Would not refund me my money!!! Finally showed up April 2.”
“I ordered 2 blouses on Feb 10. Received them on March 28.
asked for a return label March 29. Poor quality. Upon receipt of them they issued a store credit. I then emailed directions to credit card. Stalled with 12 emails until April 2 to issue credit card for $38.97. I Paid $57.86 plus the return shipping. The worst company I have ever delt with. BUYER BEWARE!!!!!!”
“I ordered four items, which allowed free shipping, and I had a $16 off coupon. When I paid with PayPal it was $119, but when the deal was done they had charged me $147. They added shipping coupon, shipping insurance, and did not use the coupon. I canceled immediately.”
“I ordered a bathing suit - size 10 - it was big enough for an 8 year old. It was too much to return so I donated it. All their stuff is made in China - beware. I also had ordered a couple of tops - missing button holes, tight around wrist - just poor workmanship so I can only assume it's child labor.
Never again - their clothes look super cute online- but it's junk”
“Didn't know one of my items were non refundable until I got my order. Then I had to return another and they deducted $9.00 for shipping. Plus I didn't want a store credit, I wanted a refund! I will spend my credit and not buy from this company again. Very dissatisfied.”
“Ordered 4 dresses on 1/31/24. First 2 came in mid-March, third came 3/16/24 and the last has not even hit the United States yet. 2 months of sending message re:status. Oh, and they deduct $10 for returns. Since mine did not come together, I will have to pay for multiple returns. Buyer beware!!!!”
“Advertising says purchase delivered by this date then get an email received payment on 22 march wont even ship until sometime after April 3-20th Seriously needs better appreciation of customers Sid send me a refund notice haven’t received refund yet but did get notification that they cancelled my order and will refund”
“I think they show really cute clothes but having had such bad luck in the past, I wanted to find out what kind of service they give. I would like to truly thank this site for preventing me to get ripped off, again. I like what they show but I also like the honest dealers out there. Thanks everyone that takes the time to warn us & help us. You are awesome.”
“I ordered several tops. It took longer than I expected then none fit. Returned them and now I have almost $100 store credit. What???? I want a refund and have not gotten a response from customer service. I agree with the negative 10 stars comments.”
“Order placed for a ladies swim set on 7/1/24 – paid for on that date.
Stated delivery was 22/1/24.
All good, we were going on a cruise on 23/1/24 and the swim set was going with us.
Delivery missed the due date but that’s life – it happens.
However, we returned home on 6/2/24 and the item still hadn’t been delivered – we had organised our neighbours to keep an eye out – standard procedure in our neighbourhood.
We emailed Modlily on 7/2/24 about no delivery, item was now weeks overdue.
Multiple emails sent back and forth about missing item – first they couldn’t contact their courier for 7 days to chase it up because of a public holiday, then the tracking number showed that the item had in fact been delivered to Sydney but the Australian courier had lost it (no further movement on the tracking number, ever) then we were asked to wait “more days”.
Since the item had been paid for through PayPal, we raised a claim with PayPal for a refund on 12/2/24.
Multiple emails back and forth to Modlily, PayPal and ourselves with more requests from Modlily to please wait “more days” again.
PayPal refunded our money on 11/3/24.
Would we deal with Modlily again? No!
Would we recommend Modlily to our friends? No!
Would we recommend Modlily to you who are reading this? No!
Modlily shows up on searches as Modlily Australia, but their prices are in US$.
Stay away from this seller unless you want to sharpen your email typing skills.
Bad seller!”
“I am 120lbs usually wear size small but decided to go for medium as I have tummy fat. I am glad I did tops fit perfect. Shipping takes a long time. Overall very pleased.”
“Ordered 4 swimsuits, all in stock. After paying I get a delivery date of 6 weeks out. I think that's a long time but vacation isn't for 8 weeks. After waiting for 6 weeks I contact Modlily customer service and they say they will "SHIP" it tomorrow (on a sunday) which if 4 days after it should have been "DELIVERED" They say it's because they are "so popular" I call scam!! Products were in stock and you still haven't even shipped in almost 7 weeks! I canceled my order and requested a refund. We'll see if I even get my $100 USD back.”
“Ordered Feb 2, 2024 and they immediately took my money. On their website it said "processing" until I asked by chat on March 12, 2024 how much longer it was going to take to ship. Chat said they would expedite. Well 4 days later it was still processing. I cancelled my order. Today I see it takes time to get your money back. Not even sure when or if I will. Poor customer service at best! If I could give no stars I would. Frustrating experience and not even over yet because I don't have my money yet.”
“Took two months to get three items. One excuse after another concerning the purchase. However Modlily had my money within three days. Love there clothing but not service.”
