“I purchased three dresses for a very special occasion. They came and they were too long the day they arrived. I tried them on they were really pretty but like I said too long. So I put in the request to return. I put them back in the bags and I packaged them and got them ready for return. I put them in the mailbox the next day and sent them. Modlily received them and said that I would not get a refund on one of the dresses due to a peculiar odor. I don't understand how one dress can have a peculiar odor and the other two didn't very disappointed. And no, I do not want a $10 coupon to buy anything else! I knew I should have went with my gut feeling when I ordered the dresses. Lesson learned.”
“I was so impressed after reading negative reviews how nice the quality of my blouses were! I was nervous they would not arrive due to others experiences. I cannot say anything negative about this experience! The blouses fit perfectly and I love the styles!”
“I love the items I have ordered.All 3 of my tops, I cannot wear.
However I ordered a medium and they were so large they could have fit Godzilla.
Don't want to return, too much work.”
“I placed an order on April 2 and paid for it. I was told the 2 items were in stock and should be shipped by April24-29. Delivery date was May 3-13. I ordered these items for a special occasion almost 2 months away. I still have not received the order. I have only been able to contact them by online chat. I have been told the same story twice now, the order is on its way. When I asked for the shipping info it said it was on it way to USPS. I think that means that it has not shipped! So disappointing as I have ordered from them before with good success.”
“sizes they list are much larger than expected. The large blouses I ordered we more of an XXL size with other retailers. Returned the shirts with RMA, return process/online forms are a bit confusing. Called their customer service to make sure the size requested for exchange was MEDIUM. Now they send me emails telling me the exchange requested was Large. POOR CUSTOMER SERVICE! STILL WAITING ON NEW BLOUSES.”
“Been waiting for a refund for 2 months, I wrote a bad review and they offered me the refund for the shipping and label to take it down, I did, but never received a refund, DO Not Order From Here”
“I bought a bikini from this store , and expected it to take quite a while. It is now over two months and have been told that because I didn't get in touch before this...they just keepy money and I get no goods. Absolutely disgusting.service. I WILL NPT be recommending this company to anyone”
“The ad said the sale was for $3.99. It’s all a fraud. My order has yet to arrive. It’s been over three weeks. My friends order said that it arrived and never did. Fraud!”
“I was really happy with the first item so I decided to take a chance on an adorable sleeveless top. Took about three weeks to arrive and the print was so much different than the picture. But what really stunk was the colors were completely different. I was expecting vibrant yellow and green and got dull gold and blue. I probably should've check the product specs and not relied on the pic. Dang am I unhappy.”
“My order came in two shipments. The first shipment was lost, so they reshipped it. It took over 2 months to get everything. I only kept 2 items. When I returned the other items, they said everything was in good condition, but tried to only give me credit to use at Modlily. I finally convinced them to refund my credit card, but they took off the $5.95 return shipping plus an additional 15% that they never explained why. I will not order from them again. It was a very unpleasant experience.”
“They suck I returned everything ordered, took some items out of the bag and put them back in the bag, returned all . They said some were not returned and not refundable. I will never buy anything from them again . They need to track the items missing because it was they’re return label I used”
“Didn’t fit correctly so I returned . Will not get a refund($122)because I was told they had I smell. I received my purchase , tried them on , returned to same packaging they arrived in . Need my refund !!!”
“BUYER BEWARE! After placing an order for almost $100 and receiving it, none of them fit and they stated that the items were not eligible for refund/exchange because I purchased under their buy 3 get one free promotion. So now I've got 4 tops that don't fit and I have no recourse. IT'S A SCAM!!!”
“I bought some items and returned them properly in the bags they came in, within 5 days. They are not refunding my money. Which is over $100.00, by stating it did not meet the criteria. As I read reviews I see that everyone gets the same reason.
DO NOT BUY FROM THIS COMPANY. THEY ARE RIP OFFS. They should be banned from selling anything! They now have my $100.00 and want to give me a 10.00 coupon. Very dishonest company…”
“I purchased a swimsuit, my total was $50.60. The swimsuit was too large and had to return it, I was issued a refund in the amount of $29.99 This is the first and last time I will order from this company.”
“One stare is too many. Do not order from this company. The merchandise is awful, the colours are not the same as in the photos. Still trying to have my credit card refunded and all they want to do is give me a store credit. Why would I ever buy from them again.”
“Horrible customer service. I bought three swimsuits. I needed to return two. They say you can exchange them once. Every suit I picked out for exchange it said they were unavailable yet I could put them in my cart to purchase. So then chat helped me slowly. It took a good hour. I sent them back and they are offering me $10 credit!!! They said one of them stinks. The one I didn’t even try on!! I never wore them. I don’t even try the one on. The bottoms had a pinkish tinge and I thought they looked wierd. Now they won’t help me. I want them to send them back. I know they will resale them. I left the paper in them. I did everything right. Don’t buy from this company.”
