“I returned a swimsuit 2 weeks ago to get a different size. I know they received the swimsuit but have not received the larger size swimsuit. I have emailed them x3 with no response. There is not a phone # for customer service. Do not order anything from this company. They wasted no time in putting merchandise on my credit card !!!!”
“I ordered 2 bathing suits on June 9, both were supposedly in stock. I received 1 within a week. The second was supposed to ship July 1. It didn’t. I opened a case with PayPal and Modlily supplied the shipping information for the one I received so I lost. They lied. Now (July 25) Modlily is stating the second suit isn’t selling well so stocking will be delayed. They will not refund my money. They are THIEVES! STAY AWAY!!”
“They sent me the wrong size, not the size that I ordered then told me that I couldn’t return it even though it was their error not mine. Don’t buy from this company!”
“Ordered a bathing suit on 7/11/2024, my checking account was charged 51.50 on 7/12/2024. Never received an order number or confirmation. Never received my item. It took several attempts to contact them with no response. I finally received a tracking number today and I should receive my order in the next days. If I don’t receive I will contact the Better Business Bureau. We will see”
“To all those who haven’t received their items from this company. Call your Bank or Credit Card institution and request a “charge back”. Tell them that you never received your product. The Bank or Credit Card company will refund you your money while they investigate the company. The more charge backs they get the better because they will decide to revoke the company’s ability to accept credit cards as a method of payment. Thank me later!!!! LJ”
“I returned 3 items totaling $82.94. All 3 were unworn and two of those unopened. Their 24 hr ship took 3+ weeks including me paying expedited shipping. These arrived too late for vacation. Then they “discounted” my return to $57.50 (see attached photo). At one point, they said they would credit me back $5.99 for return shipping which I had to pay for. Nothing in their return policy states they will Discount and keep any portion of a return that is made, and the tax that you paid on it. This is unlawful. After several emails, they refused to rectify and give me my full amount due me.”
“Ordered a dress, bag and rings for a wedding - received a jumpsuit. Asked to wait 24 hours, nothing. I then contacted them again. Waited 5 further days still notjing
Messaged them again - aaked to wait another 24 hours. All I wanted was a returns label to send the incorrect item back. Never received the dress and still waiting for return label.”
“Look out for deals that don't work when you get down to paying for your order.
Modlily offered a 4th item free if you order three items. I put 4 items in my cart but it never showed that one of the items was free so I removed 1 item (because I only wanted it if it was free). It took me forever to find a way to talk to them, which was only a live chat. I told them I wanted my free item and they responded that I had to buy two more items to get one free. It was an hour long conversation where I could not get them to send me my free item or cancel my order and try ordering again with their coupon. Neither was an option. I had to buy more items. They DO NOT honor their advertised coupon deals!!”
“If everything is fine you have no problems. If you need a refund good luck. This is my fifth call to get a defund on a product that was cancelled. All I get is the run around and no credit to my account. Very disappointed! Thus completely unacceptable.”
“I ordered 2 bathing suits on June 10th. They took payment right away prior to shipping. It’s the end of July and have not cried my items and customer service is ignoring my requests for a refund.”
“Impossible to return item for full refund if at all. I wish I had read the reviews on this website before believing their advertising “free returns.” This has happened to me before with another named company. The packaging and inability to return were the same. Both were Chinese companies. Be more careful than I have been. Read the fine print and beware there may be one scammer going under different named companies.”
“If I could give it a negative 5 I would. Since it is a Chinese company, their sizing is completely wrong. Second the merchandise is of poor/cheap quality. Don’t try to make a return even if your items were eligible for return, they will make up reasons why they cannot refund you. I have contacted my bank and put in a claim. This company is a scam. Buyer beware.”
