“I ordered a dress which was too small, so exchanged for the next size.
Unfortunately this one was too big, so asked for a refund.
No was the response.
Please be aware if you exchange an item first and it is still not fit for purpose, you cannot get your money back on your second item
It is the very small print”
“I ordered a swimming suit and a summer tank top. I received the swimming suit, but the tank top was out of order. I’ve been trying to reach someone to credit me $25 for the tank top and I’ve had no luck. I will never order from this place again.”
“I ordered three items. One item was delivered in two weeks.
I’ve been waiting seven weeks for my other two items! And customer service won’t respond to my request for an order cancellation and refund. Ridiculous!”
“As told the item couldn’t be delivered because the location was not accessible. It was very hard to communicate with company. The tracking number also kept changing. I never received the order. Finally communicated with someone but I got credit for their company not my credit card. My credit company is looking into it.”
“This company has been so disappointing! 5 weeks now no suit sent to me. No communication. I had to reach out 3 times and they said they are making one now and will send it out soon. Unbelievable don’t don’t it.”
“Don't order from this company if you ever expect to get your order. They took my money immediately, but it's been over a month and I still have not received my order, despite promises to ship by a certain date. The date came and they still couldn't ship, for whatever reason”
“I ordered 3 items at the end of Jan. I paid for expedited shipping. Although I was immediately charged for the items, I have not received them over a month later. Customer service is a standard "joke" reply..... "You must be disappointed" "Please allow 2 more business days" How many times can you say that? I tried to cancel the order but they said it couldn't be cancelled. I have filed a dispute with my bank. Don't know that I will ever get the items or the money back. Will never order from them again.”
“I order a bathing suit and jacket that I have yet to receive. The shipping/tracking number does not provide any information, just that the package is in transit. I have a hard time believing that in 2025 shipping takes four weeks. Contacting their customer service proved to be a joke...there response was the package was "swiftly" on its way to me. If you are reading this review, do not purchase from them.”
“I ordered a bathing suit over 3 months ago They took the money out of my account and never sent me the bathing suit. Worst company. Totally scammed me.”
“I ordered my suits in January and yet to receive one. Two came weeks later, I exchanged them, it took 3 days for them to receive them back. I have been waiting for exchange since February 15
I will never order from the. Again!!!”
“After waiting 1 month for my bathing suit, I continue to get the same runaround. No real answers and they avoid answering me when I want my money back. Save yourself time and money and shop a more reputable company what a disappointment this experience has been. Never again..”
“Horrible service! Ordered on 1/28 and they said I would have the items in 10-12 days. It is now 2/25 and I have still not received the items and have reached out 3 times!”
“Watch out for their misleading ads and the changing prices. You think you're paying one thing and when you get to the shopping cart things add up differently. I don't trust this site.”
“Order the bathing suit from them and received it it had metal on the straps that cut into my skin so I returned it unused asked for a refund My total payment that they took was $50 and 46 cents. My refund for whatever reason is $26. So basically I am getting back half of what I paid for nothing.”
“Their shipping date is weeks after they promise. I ordered 2 item for a vacation one had to be returned, cheaply made and didn't fit. The second item delivery date 2/10/25 still hasn't arrived 2/23/25. It will be delivered the day after I leave for vacation. No more Modlily for me!”
“My order supposedly shipped on February 3rd to New Jersey it is nowhere to be found. Terrible customer service no phone number to contact either.
If I am lucky I will receive the order before my vacation and I need the bathing suits and hopefully they even fit.”
“I am so surprised.There are so many bad reviews. I have been ordering from them for several years and like them a lot. Sometimes the quality is not as good as I would hope but most of the time it is okay. The shipping time is not bad and I have never had any problem returning anything. My only complaint is sometimes when I order.Something that is black after you wash it against that white look. But over
All I have had good luck.”
“I ordered a few things in mid-December for my February 1st vacation. Plenty of time, right? As I tracked my order, I saw shipment was stuck at USPS in Woodridge, IL.
Contacted Modlily- no phone number - where they could/would not do anything to release existing order. They resubmitted my order, only to have that also hung up at the same USPS facility.
I never received my order and was so disappointed that Modlily couldn't do more for me. They only wanted to refund me in the form of store credit which is useless since I cannot receive merchandise!! They finally refunded my payment to my original form of payment.
Soooooo disappointed because I love Modlily styles and wanted new things for my Mexico trip. Also disappointed that this dumb problem couldn't be rectified by Modlily.”
