“I ordered 2 bathing suits on June 10th. They took payment right away prior to shipping. It’s the end of July and have not cried my items and customer service is ignoring my requests for a refund.”
“Impossible to return item for full refund if at all. I wish I had read the reviews on this website before believing their advertising “free returns.” This has happened to me before with another named company. The packaging and inability to return were the same. Both were Chinese companies. Be more careful than I have been. Read the fine print and beware there may be one scammer going under different named companies.”
“If I could give it a negative 5 I would. Since it is a Chinese company, their sizing is completely wrong. Second the merchandise is of poor/cheap quality. Don’t try to make a return even if your items were eligible for return, they will make up reasons why they cannot refund you. I have contacted my bank and put in a claim. This company is a scam. Buyer beware.”
“Took about 3 weeks to receive. Returned everything and used their label. I finally had to check with them to see if received because it didn't move for 2 weeks (based on tracker) of being at the same location. They had it the whole time! What they were hoping for was that I'd forget about it and it would go over their 30 day policy! NIGHTMARE getting refunded to the original form of payment. They gave me store credit after I specifically stated that I didn't want that and wanted my money refunded to me! NEVER EVER AGAIN WILL I ORDER FROM THEM!!!”
“Modlily has a good selection but I’d never order again from them. It takes forever to get your order and returns are difficult . I’ve been waiting for 4 weeks to receive my bathing suits , half the summer is gone. I still haven’t gotten them yet. If your use to Amazon , then don’t order from Modlily!”
“My order placed on 6/15/2024 has not arrived. Attempts to contact company to get answers has been awful.,Now you want me to pay $1.00 (supposedly refundable)to communicate with tech support. NO company who has been paid for a product should require payment to inform customer of order disposition. I will NEVER order from this company again and will inform others of the DANGERS of using this company.”
“A month after ordering, the item has not been received. Filed a case with PayPal as that seems to be my only recourse. Modlily initially responded with an alleged ship date that was a lie. No communication since. This company is a POS scam. DO NOT ORDER FROM THEM!”
“I order 5 shirts from Modlily. All 5 just arrived at the same time and it only took about 2 weeks from the time I ordered. I ordered Larges amd every one of them fit. The shirts really do look like the shirts pictured. Would order from them again.”
“I returned items and they said they put it on a store credit and did not refund my credit card!!
They are a fraudulent company and took my money!!!!!
7/11/2024
I’m going to file charges!!!!👎👎👎👎”
“Swimsuits have an odd fit. Ordered a small and thought a medium would fit better so exchanged for a medium which looked ridiculous on me and now they won’t let me return it. They are saying you can only return an item once, and it’s two different suits so they are playing with semantics. Don’t waste your time or money!!”
“If I could rate zero stars I would. I ordered two bathing suits June 4th. Here we are over a month later and I have received nothing. They had no problem taking my money right away. When I tried customer service I just got a copy paste response they were processing it. That was a week ago and still nothing. Do NOT buy from this company!”
“Most frustrating experience. Returned my order of 2 tops, have been very specific that I wanted a credit to my charge card. After two weeks of chats and emails they issued me a store credit. I've contacted my credit card company and I have to wait another two weeks for modlily to respond. I wish I read the reviews posted before I ever ordered. Not a lot of money but it's the principle of it all. Do your business elsewhere!!!”
