“I decided to treat myself to something special for my birthday, and I learned about moissanite when I was younger. Some how some way, I ended up remembering what moissanite was late last year. I chose to order myself some beautiful studs, and I was looking something that was cost worthy as well. Well, my jewelry arrived, and I am beyond satisfied with my purchase. I was even cost shopping between different websites, and this website was the best in regards to cost and no tax!! I know that if I would have brought diamonds of the same carat weight, I probably would have paid close to a thousand dollars. I have a different outlook on diamonds, thanks to moissanite. I already told my boyfriend that when he decides to buy my engagement ring, I only want moissanite! Thank you MoissaniteCo.com, I couldn't be happier! :-)”
“Don’t buy from MoissaniteCo.
In June of this year my fiancé ordered an engagement ring and a wedding band. It was delivered early in July and that’s when he proposed. On the day following the proposal, I noticed that the head or the engagement ring was crooked to the side. I also noticed that one of prongs was longer that the 3 others which resulted in the stone being a little bit tilted to the side. You can’t really tell right away but when you know, you cannot unsee it.
My fiancé reach out to MoissaniteCo to find a solution. They replied right away to confirm our home address. My fiancé replied on the same day with the information and then didn’t hear from them for 2 weeks. We thought they were sending a replacement ring and didn’t pressure them further. After two weeks, my fiancé reached out again via chat on the website only to be told that they didn’t receive our information. My fiancé then sent the whole email chain to prove that he’d been replying.
Again, no response for 2 weeks. My fiancé reached out again in the first week of August and said he wasn’t happy with the whole situation as we were getting married on August 12th, 2023 and he didn’t want me to have a defect ring on our wedding day. They replied right away and asked for our home address. At this point, it was ridiculous and we thought they were joking as we already had sent our home address 2 times and it was the same as the original delivery address. My fiancé sent the entire email chain again with a reply to send a new ring right away for the wedding.
They replied the week after the wedding with a CanadaPost delivery tag. My fiancé replied and said he was very displeased with the service and didn’t trust them anymore to fix the ring and wanted a compensation so we could have the ring fixed by a trusted jeweller instead. No response.
He messaged them again twice since then about a compensation for the defect engagement ring. Nothing.
This is ridiculous. You spend 2,000.00USD on a ring, you’d expect it to be perfect or at least have good customer service afterwards but no. This has been hell and we had to spend 500.00 at a jeweller to have it fixed.
Don’t buy from this horrible company. The quality of the engagement ring is horrible and I just wish he had spent more and went with another company. Their customer service is basically inexistant so you really have no recourse.”
“UPDATE: MoissaniteCo has removed my access to my account. I can no longer log in, and entering my email address results in "Incorrect e-mail address." I have reached out to their chat (it has been read, but no response) and I reached out to Chris in customer service. I also updated my credit card company to let them know that my access to my account has been revoked.
UPDATE #2: I still do not have access to my account, and they have ignored my e-mail and chats. I decided to chat with them using a completely separate e-mail address (they require an e-mail to be entered to chat) to see if someone would respond. They responded within minutes, of course! I stated that I had issues logging into my account, and once I gave the e-mail address associated with the account, the representative said they would have someone from Sales reach out to me via e-mail. I stated that that sounded unnecessary and that Customer Service or Management should be able to provide me access to my own account during this chat, and that I had already e-mailed Sales (Chris) about this issue and did not receive a response. She stated that her manager would reach out via e-mail. We are waiting for that e-mail (which we do not expect to ever receive).
My engagement ring is from MoissaniteCo. I started wearing it in early May. At the end of July, I had a stone fall out of the halo. I sent the ring back for repair. Then less than a month later - another stone fell out.
I took the ring to a local jeweler to get her and her gemologist's opinions on it. They said that the prongs are very weak and fragile and that this will keep happening with this ring. They said that it looks to be poor quality and that if I want to keep a halo ring, it would probably be best to return this one and find a higher quality ring elsewhere.
I am past the refund window, but have fighting with MoissaniteCo to get refunded. They offered an exchange for either the same ring or a different setting. However, I do not want to have a ring where I worry about stones falling out all the time, and I do not trust the quality of other rings from MoissaniteCo at this time. I let them know this, and they were not happy about it. I set up a dispute with our credit card company to charge back the cost of the ring.
Here is our conversation: https://imgu.com/a/oH3LjAh. They asked if I will be sending the ring back since I opened a dispute. My response is essentially why would I return the ring right now without getting a refund and risk losing the dispute and ending up having paid for a ring I know longer have? They said, "We will let your credit card company know that we have provided you with the Fedex label, but as of right now you are refusing to send it back. Since you have decided to handle it this way, we will diligently fight the dispute." I let my credit card company know that their FedEx label is NOT for returning the ring for a refund.
Overall, my experience with MoissaniteCo has been that they are extremely unprofessional. I would steer clear.”
“The order was processed so quickly and shipped just in time. They packaged the item beautifully. I'm so happy about my purchase and the excellent customer service I received. Also, the pendant I ordered just melted my heart with it's lusturous look. Thanks, MoissaniteCo.”
“I got my wedding set - Round Moissanite Trellis Wedding Set - in February. I had to have it sent back to be sized from Canada - which was very expensive but well worth it! The rings are both amazing - no one ever knows the difference. Shipping was fast. I adore my ring!”
“The Round Moissanite Woven Style Wedding Set is so beautiful. I was somewhat skeptical to buy a ring online as I did not have the chance to observe its quality before delivery. So, when I first opened the package I couldn't believe my eyes. The diamond simply mesmerized me with its brilliance. Overall, the ring is beautiful and the packaging was even done wonderfully. My fiancee is also going to love it!! Worth buying!!”
“This store is so amazing!!! I was literally astonished to see such a wonderful collection of rings that look like real diamonds and design is even perfect. It took almost an hour for me to select a ring for fiancee. Finally, I gifted the Round Scalloped Moissanite Engagement Ring! Superb design, excellent quality, and above all, my fiancee is happy with the ring.”
“I just wanted to let you know that I received my moissanite ring today! Oh my goodness, it is beautiful! The craftsmanship is wonderful, all of the details are there & everything is exactly what I hoped for! I just cannot thank this website enough!”
“My wife's birthday was yesterday, so I gifted her a Round H&A Moissanite Antique Celtic Knot Engagement Ring. She was so much happy to receive the gorgeous ring like actually, she literally loved it. Thank you MoissaniteCo. Your after-sales service was also first class. 5 stars without any doubt.”
“The ring arrived today! I want to thank you for its arrival before my wedding. I am so pleased with the ring. Looks really beautiful and the price charged for the ring was even affordable. 5 stars without any doubt.”
“After searching over various websites, I finally found the ring I was looking for from Moissanite. And, I ordered it. The day it arrived, I fell in love with it. The ring looks so adorable that I can’t stop staring at its sparkling diamonds. Plus, the order arrived before time, which was highly appreciable.”
“I searched for several weeks to find a Classic Cushion Halo Moissanite Engagement Ring to commemorate a special occasion, and am so happy to have found it here! What a stunner it is. The diamonds are extremely sparkly; I feel as if I am wearing a magic circle of light around my finger every time I see it. The edges are narrow enough to be stacked with another ring but beautiful to wear on its own. Super satisfied.”
“Purchased a sapphire princess Diana ring from this site... The oval cut stone in the center made me speechless. It’s so pretty and eye-catching. This ring has become one of my most favorite rings in my collection. An excellent accessory to wear on occasions. Fabulous product!!!”
“Thanks for making my engagement so memorable and beautiful with your lovely Moissanite & Diamond Petite Love Knot Engagement Ring! I just loved its design, quality and above all, the shape was just perfect. I got as a gifted from my fiance, I couldn't stop myself from writing a short appreciation review for the ring. Thank you.”
“My fiancée loved the Petite engagement ring and appreciated the design a lot. Delivery was on time without any delay. We both are satisfied with the product. Thanks for providing a 100% satisfying service.”
“I am asked a million questions about the wedding set that was on sale and you were very patient with me and answered all of my questions. I FINALLY ordered and received it last week and I could not be more pleased.”
“My boyfriend, now fiance got me a beautiful princess cut ring from Mossanite Co. and I LOVE it! I get so many compliments on it. The fire in the stone is so beautiful! You have to be crazy to buy a diamond in this economy when you can buy from Mossanite Co. and get something identical for less than half the price of a diamond. I even took my ring to get it cleaned at a local jewelry store and the jeweler complimented me on how beautiful my diamond was! Thank you Moissanite Co. for providing such a great product at an affordable price!”
“Amazing customer service. One of my stones in my engagement started to wiggle in it's setting. I contact customer service and they told me to send it back to them. I was a little nervous because I was sending it from Canada and thought it would be weeks. I sent it on a Thursday and they had it back to me by the following Friday. 8 days to get to Nevada, get repaired and get sent back to Canada. The ring is beautiful and everyone asks me where I got it. You can't go wrong buying from Thai company, ethical stones, great prices and amazing customer services. I will definitely be buying more jewelry from here. I own one of the threw stone engagement sets. Wedding ring is just as beautiful and matches perfectly.”
“Just received my 2.5 Carat Moissanite Round Stud earrings ... and they are simply GORGEOUS.. I was very nervous about buying them online from overseas ( I live in London) but I need not have worried . I am so very happy with them . Thank you so much.”
