MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.21

4.2 Rating 1,390 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,390 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For cleaning a complicated property, both the first team and the second have done a very good job.”

Helpful Report

(9156) - Posted 7 years ago

Hello Anistatia we are very pleased to hear that you feel both the teams have done a good job for you in a complicated property. It's our pleasure to be able to pass your compliments along to the team who carried out the work and we are sure this will help to keep them motivated to continue to provide the service that works well for you. Thank you.

Posted 7 years ago

“Very nice to come home to a beautiful fresh clean home all done very professionally very happy with the service thank you”

Helpful Report

(9140) - Posted 7 years ago

Thank you Sara, we are thrilled to hear that you appreciated coming home to your beautiful fresh clean home and that you are happy with the MOLLY MAID service. We will delight in sharing your comments with the local team who provided the service.

Posted 7 years ago

“The ladies were lovely & everything was extremely professional, your rates seemed good until the list of things I had asked for help with in the initial house check were not done ie a proper clean of the floors. 2 people in 1 hour was simply not enough. They did a very general brief clean but I wanted a thorough clean, I didn't want a quick job I wanted a good job. They also used a cleaning product on my aluminium cooker, surround & hood which has made a horrific mess.”

Helpful Report

(9002) - Posted 7 years ago

Hello Hayley, we are pleased to hear that you initially found the service to be professional and that the ladies were lovely. We thank you for your detailed feedback and we are sorry to hear about the areas of the clean that you weren't so pleased with. We'll pass your comments straight back to your local Franchise Owner and ask them to review your specific areas of concern with you and the assigned team.

Posted 7 years ago

“please get a manager to contact me in order to follow up on the service agreed”

Helpful Report

(9154) - Posted 7 years ago

Hi Tony. Thank you for your feedback and we'll pass this on immediately, to ask our Franchise Owner to call you regarding the service. Thanks for getting in touch.

Posted 7 years ago

“First clean- dust/hair on bedside tables. Had to really look hard to see if they had been! 4 hours paid by nit sure if 4 hours work completed. House was left tidy so only cleaning to be done. In summary I would say we had been given a quick go over with the hoover and surfaces had been cleaned by wiping around objects. Bathroom was done to an okay standard. No follow up call from owner. No follow up visit. Very sorry from him and an offer of different cleaners but we had been left under whelmed and unimpressed.”

Helpful Report

(9092) - Posted 7 years ago

Hi Drew. Thank you for your comments following your recent clean. We're sorry you feel underwhelmed by this latest clean, and appreciate your comments explaining why. We'll pass this feedback straight to the Franchise Owner to address with you directly, and hope that we can rectify this to ensure your satisfaction rolling forwards.

Posted 7 years ago

“Thank you for following up. Unfortunately for the second time of use the level of service did not meet my expectation. For example we staged the bins, food bin with banana hanging out, with food bags, and recycling, expecting them to be emptied as they were not changed the first week, but no bins were emptied and we came home to rotting banannas, in my view emptying bins is basic. The chrome on the washing machine was dull, no polish used and generally the kitchen didn't look sparkling. I would like the handles of the doors to the rooms spot checked, a few seconds of attention would make all the difference. The bathroom shelves were dusty, in the arch window. Other than that I was generally pleased, but I do have high levels of expectation for an £83 clean. Thanks again and look forward to a spectacular cleans going forward. Laura Having looked further I can see that the master room has hardly been touched, dust everywhere and in the hall, not happy.”

Helpful Report

(9012) - Posted 7 years ago

Hi Laura Many thanks for your detailed feedback, and we'll pass on your comments straight to your local Franchise Owner to discuss directly with you. This information will help us to ensure that your cleans meet your expectation moving forwards, but please don't hesitate to contact the Franchise Owner direct with any further comments.

Posted 7 years ago

“A pleasure to see my home lovely and clean.”

Helpful Report

(9106) - Posted 7 years ago

Hi Ann. Thanks for your feedback, and we're thrilled to hear of your pleasure with your clean home! We'll pass your comments straight on to the team.

Posted 7 years ago

“First visit was excellent but 2nd visit less good. Expected better for the cost.”

Helpful Report

(9027) - Posted 7 years ago

Hello we are pleased to hear that the first clean was excellent and sorry to hear of your disappointment with the second visit. We'll pass your comments straight back to your local Franchise Owner and ask them to review this with you and the assigned team. We hope to be able to restore your positive impression of MOLLY MAID at the next clean.

Posted 7 years ago

“They are very efficient and likeable people”

Helpful Report

(9029) - Posted 7 years ago

Hello Max we are pleased that you found the service to be efficient and the people likable. It's our pleasure to be able to pass your compliments along to the team who carried out the work and we are sure this will help to keep them motivated to continue to provide the service that works well for you. Thank you.

Posted 7 years ago

“All the work done quickly and fully and no problems”

Helpful Report

(9097) - Posted 7 years ago

Thank you for taking the time to share your comments we are delighted to hear that you felt the work was done quickly and fully without problems. We will of course share your feedback with the local team so they can strive to keep this going for every clean.

Posted 7 years ago

“Job done to high standards”

Helpful Report

(9035) - Posted 7 years ago

Thank you Simon for your valued feedback, which will be passed along to the local team who carried out the service they will be thrilled to hear that you recognised that the job was done to a high standard.

Posted 7 years ago

“Great service and fab staff!”

Helpful Report

(9003) - Posted 7 years ago

Hello Petra really pleased to hear that you appreciated the great service and felt that the staff were fab. It's out pleasure to pass you comment along to the staff team who carried out the clean. Thank you for taking your time to share your experience.

Posted 7 years ago

“House cleaned from top to bottom with a real shine.”

Helpful Report

(9058) - Posted 7 years ago

Hi Clare, great to hear that your house was cleaned to your liking with a real shine too. Your five star review will be passed along to the local team who carried out the service. Thank you.

Posted 7 years ago

“Lovely to come home to a clean house! My partner was home and thought they did a great job and were very efficient and friendly.”

Helpful Report

(9100) - Posted 7 years ago

Thank you for your valued feedback. We're thrilled to hear you found our cleaning team efficient and friendly. We'll be sure to pass on your compliments.

Posted 7 years ago

“At last; a cleaning company that actually cleans. Everything polished, dusted, hoovered and mopped to perfection. Highly recommended.”

Helpful Report

(9156) - Posted 7 years ago

Hello Carl and Susan, we are so pleased to hear that your home was polished, dusted, hoovered and mopped to perfection and we appreciate your high recommendation. It's our pleasure to be able to pass your compliments along to the team who carried out the work and we are sure this will help to keep them motivated to continue to provide the service that works well for you. Thank you.

Posted 7 years ago

“Completely unprofessional company. Wouldn't use again if you paid me. Avoid avoid avoid!”

Helpful Report

(9146) - Posted 7 years ago

Thank you very much for taking the time to give us your feedback and we're sorry to hear you were disappointed with your MOLLY MAID experience. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up.

Posted 7 years ago

“the staff have worked hard and respect our home with a pleasant outlook.”

Helpful Report

(9092) - Posted 7 years ago

Thank you Christine for your valuable feedback. It's our pleasure to pass on your comments to the team who carried out the service they will appreciate that you recognise that they are hard working and have a respect for our customers' homes and will be happy to continue the service to you in this manner.

Posted 7 years ago

“Very friendly staff - impressively good cleaners.”

Helpful Report

(9097) - Posted 7 years ago

Hello Robyn how lovely to hear you found the MOLLY MAID staff to be friendly and you thought they were impressively good cleaners too. The local team who carried out the work will be thrilled to know they are providing you with a service that pleases. Thank you.

Posted 7 years ago

“Lovely ladies, who were extremely thorough ! Brilliant!”

Helpful Report

(9062) - Posted 7 years ago

Hi Jane, thank you for your 5 star review we are jolly pleased to hear you thought the ladies were lovely and thorough. We will delight in sharing your comments with the local MOLLY MAID team who will be thrilled also.

Posted 7 years ago

“Very pleased withd the work sofar”

Helpful Report

(9070) - Posted 7 years ago

Thank you Judith, we are delighted to hear that you are pleased with the work so far and we will pass your feedback along to the team who carried out the service so they can strive to keep this going for every clean.

Posted 7 years ago

MOLLY MAID UK is rated 4.2 based on 1,390 reviews