“I have purchased the Monarch 100% cotton bathrobe before. It has lasted for years. I now needed a new one. So I ordered one online which came very quickly. Alas, it was too big so I wanted to exchange it for a smaller size. There were some UPS issues unrelated to Monarch/Cypress. Anthony Salazar worked with me and resolved the issue immediately. I got my exchanged robe in 2 days! There are very few places to get 100% cotton bathrobes and this one is the best one! Not only that, their customer service is unmatched! Thank you so much Anthony for your help! Now I will enjoy my new bathrobe. Do not hesitate to order from Monarch/Cypress....they are the best!”
“Saw this robe at a hotel in Mount Washington, NH. Loved it so much that I found it online and ordered one for me and two more for friends. They are fantastic!!”
“The website was easy to navigate, and I found what I was looking for within a few minutes. My purchase arrived quickly, and it was packaged securely. The black pouch that the bathrobe came in was a very nice touch.”
“I recently ordered a custom embroidered spa robe for my husband. The quality is very good and the embroidery is beautiful. My husband loves the feel and the fit . I highly recommend this company. Oh it also, came with a nice carry bag for packing or storing.”
“This is the second time I've bought my husband this robe. He loves them. Took years to wear out the last one and there was no other that could replace it. Great quality.”
“I had tried on a bathrobe in a Houston upscale hotel. Loved it! Went online to find the supplier and found an overrun of robes. So...... got a great robe, with the logo of a very upscale establishment, delivered for $29.00, delivered, quickly at that! How can you beat that?”
“The employees were extremely helpful. The first phone call I told (? not sure ?) that the robe was enormous and she suggested I return it and order a smaller size a medium. I received great instructions from Susan and returned the robe for an exchange for a smaller size. The replacement arrived today, but instead of the kimono robe, I received a full length robe (NEVER MIND) * * * I just hung up from speaking to Susan and we have it all straightened robe. I ordered the 503 and will continue to do so in the future. Great Company to do business with. Judy fay”
“I ordered the hooded robe. It is of top-notch quality which cannot always be said for online vendors. There was a minor issue with one robe being sent instead of the two I ordered; a phone call cleared up the problem and my second robe arrived quickly. I plan to order additional items today!”
“My entire experience from beginning to end was great. I ordered online and paid but realized I had accidentally put the wrong robe in my cart. I sent off an email to customer service asking if I could change my order. I heard back within 15min that they would try to change the order but stock was limited. I received an email 2 hours later saying they could change my order to the correct robe and I would get an additional invoice for the higher cost. They shipped my robe same day before I received the invoice and paid the additional amount. I was stunned---this level of service isn't found often. The robe arrived within 2 days ( less than 48 hours from original order) It was packaged great. It is high quality and exactly what I wanted. I have washed it twice and it has not shrunk or pilled. The Cottonplace.com will be my go to for now on!”
“I have now purchased 4 Cottonpalace classic waffle robes for family and friends. They arrive on time in their own travel bag. They wear well and feel great. They are a special find.I love mine.”
“The monogrammed robe we ordered as a gift arrived very timely and was accurate in size and description. The light weight cotton is perfect for Summer and we couldn't be happier with the purchase. If you're looking for a stylish robe that has plenty of coverage, this is the one for you!”
“I wanted a lightweight robe for summer, yet lined with terry for use after showering. The quality is exceptional. I chose cotton palace over other sources for the range of sizes available. I was NOT disappointed, as the robe fits like a dream!”
“Woman's robe stated 1 size fits all. They must have meant all women who weigh over 300 lbs and are at least 6 feet tall. Had to return it and was charged a restocking fee even thought the robe was clearly not at all as advertised. Would not do business with them again. Expensive (I was willing to pay for quality bit not this!) and poor customer service policy.”
“This was the first time I've ever ordered from the Cotton Palace. The waffle robe we received is of excellent quality; excellent fit...and I'm very fussy. This order was for my son. I'm ordering one now for my husband. I have only one complaint: I ordered the monogram in black and it came in white (on a white robe).”
