“The robe itself is so plush and durable! It will definitely last a long time and is very comfortable. My only hesitation with giving a five-star rating is that the monogramming is of a lesser quality than I was expecting. It's still good, it just looks like it might have been a bit of a rushed job. Overall, great product and great customer service.”
“I purchased the robe as a Christmas present for mu husband. He loved it but it was too big. I filled the exchange/return form online and have not received a response yet to send it back. Need to improve this part of your service”
“Purchased monogram robes for Christmas. Received fairly fast for personalized items. Monogram work is pretty. Not Monarch fault but I purchased the wrong robe so I'm a little bummed because you can't returm personalized items. So make sure you know exactly what you are purchasing.”
“I do like the robe a lot… the material is very nice. The only negative is, I wish there was a smaller size instead of one size fits all, this is more like a man’s size….. it would be nice to have a smaller one size fits all version for women. I kept it anyway, but it’s huge and long on me”
“Beautiful robe! The only thing I would change is the length of the belt... with larger sizes, belt should be lengthened. Looking forward to cooler weather to enjoy my robe!”
“After experiencing their towels at a recent hotel stay I had to order a set. They are good quality towels with a nice weave and cotton thread count. The absorbency is good and they launder nicely.”
“My wife loves the product itself. It took a lot longer to get to our house than what was advertised and we never received notification of it shipping. That is the only reason for not getting 5 stars. The product itself is very nice.”
“I ordered two monogrammed robes. I received one and had no notification of the status of the second. Upon contacting Monarch, the rep assured me that there had been some problem with obtaining that particular robe and that it would be expedited. It shipped that day and arrived a few days later. Although I had to call to check on the balance of my order, it was taken care of courteously and quickly.”
“The order arrived 5 days late. I finally called 4 days after it was supposed to have arrived and found out it hadn’t left the warehouse yet. The customer service rep that I talked to was awesome though, he personally went out and picked my order and had it over night shipped to us.”
