Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 192 Reviews

16 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Monzo 1 star review on 14th January 2025

Jaman Coff

Godfrey

Monzo 1 star review on 23rd December 2024

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Monzo 1 star review on 27th September 2024

Tina Campbell

Jane

Anonymous

Anonymous // 01/01/2019

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“AVOID THIS BANKING APP AT ALL COST.. I've only been with monzo for 2 weeks.. i've tried to pay my rent & now account is blocked, i've tryed to contact monzo with the number giving in the email. The options i need aren't listed & so i'm told goodbye only having to redial. Half dozen times & i still cant get through. Nor can i log into the app.There is zero help online either.I've never been late with rent & its extremely distressing to say least. AVOID bank elsewhere!”

Helpful Report

Posted 3 months ago

“I’ve been scammed. I literally watched the money leave my account last night and couldn’t stop it. Tried calling, chat, email. Last call got cut off after 2 hours of me holding on. Today they have closed my account. That’s not what I want. The scammers took me up to my overdraft limit and Monzo are asking me to pay this back. All I want to do is speak to a human. I’m not going to give up! I’ve tried calling, emailing and chatting.”

Helpful Report

Posted 3 months ago

“As an international student attending a university campus that's fully cashless, I really needed to get online banking services quickly. It was bad enough when Monzo told me I'd get my card delivered to my address more than 10 days after I applied for it, but the card never arrived. Intransigent when I contacted them about it too. Horrible services”

Helpful Report

Posted 3 months ago

“Don’t use them, they will take your money and hold on to it for up to 8 weeks, in the meantime your bills can’t get paid and you incur further late payment fees for these.”

Helpful Report

Posted 3 months ago

“Disgusting. My salary gets paid into my monzo and I am a Father of 3 children. They have frozen my account completely giving me know reason or warning. After 48 hrs they have failed to honour a call back from a manager and I am still in the dark.”

Helpful Report

Posted 3 months ago

“All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.”

Helpful Report

Posted 3 months ago

“I was seriously devastated after I felt played by this BANK, They took all my funds , They have wonderful ways to make you deposit all your hard earned money in the hope of withdrawing , I reported to Aixa LTD.COM and I got all my hard earned money back from them.”

Helpful Report

Posted 3 months ago

““I was scammed by MONZO BANK, almost Lost £40,000 of my hard-earned money. After months of frustration and feeling helpless, I turned to *^AixaLtd. c o m anti fraud and cybersecurity web site^* for assistance. Their team was incredibly supportive and effective. They navigated the complex process of recovering my funds with professionalism and persistence. I was able to retrieve all of my money. I highly recommend **AixaLtd. c o m anti fraud and cybersecurity web site** to anyone who has been a victim of fraud they truly deliver results when it feels like there’s no way out.”

Helpful Report

Posted 3 months ago

“This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad Mrs. Lilo Grace was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share her info contact Email:: lilo__grace__75_( @ )_gmail_._com ) whatsapp:+1-( 6 -05 ) - 69-1--46-12”

Helpful Report

Posted 3 months ago

“Worst bank and customer service, after been scammed I reported to Monzo, after 2 months reviewing my case they didn’t return my money. I provided all evidence to them, and they told me next time I must be more careful”

Helpful Report

Posted 3 months ago

“MONZO BANK is a completely phony online banking. The largest trappers, and they don't trust anyone. They have fictitious official emails and profiles and operate like gangs. Additionally, they lack regulation and nearly lost £15,000. However, AixaLtd. c o m intervened and ensured that I recovered all of the stolen Funds Back.”

Helpful Report

Posted 3 months ago

“I was so heartbroken when I noticed I wasn’t able to withdraw My hard earn $12,000 from my account, I was thinking of how to survive the aftermath but luckily it took the intervention of AixaLtd. c o m Cybersecurity and legal teams website to recovered all my money back for me. I managed to get help from helped at AixaLtd. c o m webs ite teams”

Helpful Report

Posted 3 months ago

“I cannot even begin to express the nightmare of this app. Installing and moving money into it is, naturally, very easy. Using it in any other way is a nightmare. Once I realized I couldn't send money to a UK account from a US one, which was the point of me getting the app, I wanted to transfer my money back out and cancel. This all happened within minutes that I knew I couldn't use the app as intended. But they cannot reverse the transfer of funds into their app for you. You have to connect another account to them in order to transfer money out. I had to give them access to MORE of my money just to get my money. Only I can't do that either. I connected my PayPal TWICE, I can see my PayPal balance even, but selecting to move money never shows my PayPal account as an option for sending the money and finally being rid of this awful experience. Chat ignored me and took DAYS, close to a week the first time I tried to get help. Now, they're escalating my issues again and not responding. They clearly do not care, and just want to keep your money as long as possible until you give up and call it a loss, I guess, and keep your money for themselves. Do not use this app or transfer in any money. You may never see it again. Right now, I am still waiting for them to fix the "error" that continues to prevent me from getting my money and closing the account, but even if they eventually pull through and give me the money back, 1 star is still too much.”

Helpful Report

Posted 3 months ago

“Promised £5 for referral Monzo to new customers and then did absolutely everything to deny payment of that £5, including lying that my friend's Monzo account exist. Not worth the hassle, stay clear. Oh, and if they deny that my review is true and asks for taking it down, I have all the evidence to prove I am right.”

Helpful Report

Posted 3 months ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 3 months ago

“"Be extremely careful, everyone. I was scammed on this site twice. Fortunately, a good friend of mine who works for the CIA referred me to a recovery firm. The company helped me get my lost dollars back within a few weeks, and I'm very happy about that. To be honest, I should have removed the link to the company website here, but this scammer declined. If you're having similar problems, you can get in touch with them at "Conceptstrd.com,"”

Helpful Report

Posted 3 months ago

“I have utilized applications from another broker, but I'm not very experienced in trading, and this doesn't provide me with the information I need to be well-informed and ready to trade with ease. Along with many other helpful features they do not provide, you are forced to continuously monitor the performance of your stocks because you are unable to establish price targets or set alerts. Up until C_O_N_C_E_P_T_S_T_R_D_C_0_M., I had a really hard time getting my money back from them. They are great if you have also lost.”

Helpful Report

Posted 3 months ago

“I’m fairly new to trading and have used apps from one other broker, but this doesn't gives me necessary information that need to be very informed and well prepared to trade comfortably. You cant set price targets and alerts, so you have to check constantly what your stocks are doing, as well as many other useful facilities they do not offer. It was very difficult for me till TONELiMITED.,, recovered my money from them. i recommend them if you have lost too”

Helpful Report

Posted 4 months ago

“Everyone should be very careful i got scammed on this site twice, fortunately i was very lucky to get a recovery company site from A good friend of mine who is a CIA who introduced me to this company, the company helped me to get my lost funds back within a few week and I'm very very happy honestly speaking, I should have dropped the company site link here, but this scam company refused. They can be reach through the link below if you have similar issues Email: fastrecoverychannel @ mail . com”

Helpful Report

Posted 4 months ago

“Money was taken from my account did nothing to help me at all what a joke stay away”

Helpful Report

Posted 4 months ago

Monzo is rated 1.6 based on 192 reviews