Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 213 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

Questions

Metrics

1.6

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to alpha recovery firm for helping me recover my scammed funds back”

Helpful Report

Posted 1 week ago

““I can’t thank Supreme Asset7 enough for their help in recovering my money from a scam broker. Their team was professional, efficient, and genuinely committed to resolving my case. They kept me informed throughout the process and delivered results just as promised. If you’ve been scammed, don’t hesitate to contact them – they are reliable and truly deliver! ємαιℓ: ѕυρяємєαѕѕєт7 @gмαιℓ .¢σм σя 📲 ωнαтѕαρρ: +44 73-88-69-79-58 Highly recommended for anyone in need of financial recovery assistance.””

Helpful Report

Posted 2 months ago

“When I attempted to submit a chargeback, I found that there was no appropriate option to title my submission. I raised a dispute with a title that seemed most relevant to my case. However, it appeared that my submission and attached documents were not reviewed, as I received a response denying my claim with no explanation. I subsequently initiated a dispute with customer service because I believe my case is eligible under the terms and conditions. Unfortunately, the representatives refused to explain why my claim was deemed ineligible, and they closed my submission as well as the chat without further assistance. I am extremely disappointed with the level of service I received. This experience has caused me to seriously consider transferring my account to another bank. Their attitude towards customers is simply unacceptable!”

Helpful Report

Posted 3 months ago

“What can I say. It seems that the bank are trying to make it as complicated as possible for the customer. In attempting to offer so much, and "be different", with all this stuff about Pots, I nearly lost the will to live in just trying to close my account. This closure was purely because of the complexities of running the account. Although one can speak to a person, they then refer you on to a chat line to solve the problem. These people then text instructions on how to solve the problem. In my case I had already done it (several times). Finally I needed to reinstall the app. This is a potted version of the 2 hours it all took. If you are not very techy, then think twice about using Monzo.”

Helpful Report

Posted 8 months ago

“Horrendous customer service I had business account and had fraud twice not once did they help, it eventually took 3 months and they did not get my money back I had all documentation too so all accounts now closed”

Helpful Report

Posted 10 months ago

Monzo is rated 1.6 based on 213 reviews