Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered birthday card for dons 50th over two weeks ago to be delivered because of lockdown still has not yet received it”

Helpful Report

Posted 4 years ago

“Under no circumstances buy from Moonpig Birthday card is 6 days late They take no responsibility Blaming royal mail Offer a selection of delivery dates,but state that in small print there is a several day window,what's the point? Customer service rates as zero Beware,be warned”

Helpful Report

Posted 4 years ago

“£28 .....flowers withered ....tiny bunch would cost £5 in supermarket......do not use moonlight for flowers.....day light robbery!!”

Helpful Report

Posted 4 years ago

“I have contacted moonpig via email with photos of items in question without receiving a solution. Ordered flowers, choc, wine & balloon - the flowers were battered and bruised the choc were advertised as Thornton’s and we received Gulain. My sister-in-law was very upset with her gift and I was mortified when they sent me the photos. Will never use again if fact if I could of given no stars that’s what they deserve”

Helpful Report

Posted 4 years ago

“Ordered Rainbow Flowers yesterday for our daughter to thank her for looking out for us. Arrived today, absolutely beautiful, fresh and very colourful. Happy customer, thank you.”

Helpful Report

Posted 4 years ago

“Ordered card well in advance and no mention was made of any delay. On website it said posted on 4th...but when it eventually turned up it had been posted on 6th! Very disappointing service and obviously don’t believe everything you read on website. I won’t use them again”

Helpful Report

Posted 4 years ago

“ordered my dad a 50th birthday card on 27th March in the morning with first class delivery and still no sign of it almost 2 weeks later.. my dads birthday was yesterday and as I was told that the delivery would definitely arrive before then i wasn’t left with enough time to go out and get him anything else .. so disappointed”

Helpful Report

Posted 4 years ago

“So very disappointed! Placed order in February, 6 full weeks in advance for personalised card and mug for grandsons birthday today. Despite dispatch date on original order of 3rd April it still hadn't arrived yesterday so I rang Moonpig to be told sorry since I placed the order they had run out of mugs and printing products and basically he wouldn't be receiving it as arranged. I asked why I hadn't been informed as I could have arranged another birthday card at least? Told they were not informed/didn't know products had run out? They offered to get the card sent out, which suggested that the card at least could have been printed & sent but acknowledged it wouldn't get there for his birthday. I asked for order to be cancelled and for full refund instead which was agreed and which I hope they honour. Surely if a company take your order and payment they should know and inform you if they cannot deliver on that order? He's 4 and this morning there wasn't a birthday card from his Gran & Grandad which at a time when we are unable to see him has upset us greatly!”

Helpful Report

Posted 4 years ago

“Ordered 4 birthday cards 9 days before birthday there were no notices on site to say there were any delays. 5 days after birthday still no cards when I phoned to ask about cards moonpigs answer was 3 were sent and must be delayed and 1 was still being processed, appalling, uncaring and unconcerned customer service, totally uninterested. Avoid this company to avoid disappointment”

Helpful Report

Posted 4 years ago

“I have used moonpig loads of times and never had a problem before, I ordered a card for my nieces 16th birthday that is today 5th April back around 26th March stated it was dispatched for 1st class on the 30th and she has not received it. I now feel really bad that it hasn't arrived in time”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful service. Delivery did not arrive. Very disappointing . Was for a special occasion. Will NEVER use this company again.”

Helpful Report

Posted 4 years ago

“My name is Ann, the card I received was to Nicole, it also said that it was from Nicole, J, Aaron and Josh, I don’t know anyone of those names.”

Helpful Report

Posted 4 years ago

“Ordered on 28th daughters birthday today...I understand with the times but now 7 days and charged first class and was not told on their site it would be longer until a few days ago....if I was told that too start I would of arranged other means. BAD SERVICE, also turned email off on their site”

Helpful Report

Posted 4 years ago

“I ordered a card on the 23rd March for a birthday on the 1st April and it’s still not here. I get it is exceptional times but the same happened in December for a parent birthday so it’s time to cut my losses I just can’t depend on them at all anymore Order number Y4VF23B”

Helpful Report

Posted 4 years ago

“I ordered a sweet jar pic 1 & they sent pic 2. They was for my friend 50th birthday. I am sooo disappointed. I spend alot of money with moon pig & will never order again”

Helpful Report

Posted 4 years ago

“Flowers arrived on time for birthday, well when I say flowers I mean few dead looking stems and couple of twigs. Honestly say the worst bunch I have ever seen and an absolute rip off for the price.... Embarrassing”

Helpful Report

Posted 4 years ago

“Order birthday card several days ago. Advised dispatched same day .. NOT RECEIVED!!! RUINED BIRTHDAY!! Never use again!!!!! Rubbish”

Helpful Report

Posted 4 years ago

“ordered card Wednesday last week and still hasn't arrived, customer service is useless!”

Helpful Report

Posted 4 years ago

“Very easy process from selecting a card through to purchasing”

Helpful Report

Posted 4 years ago

“Received flowers for mother's day on Thurs 19th march from my son in Canada, said card to follow, flowers half dead by mother's day, left a review on trust pilot received a reply today asking to get in touch, I was given a number to ring was on hold for 13 minutes, only to be told as I was the recipient & not the sender, they couldn't discuss it with me, as of today still no mothers day card, if there was a minus star, moonpig you would certainly get it.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews