Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was treated to the rainbow bouquet of chrysanthemums which arrived very promptly. At first they looked slightly bedraggled but soon perked up with cutting the base of the stems which I do every two to three days with water change. They're still looking good after 22 days and whist the dried leaves had to be stripped the flower heads are still stunning, now supplemented with greenery from the garden.”

Helpful Report

Posted 4 years ago

“Over the past four weeks I have received two bouquets, sent by family, of your flowers. They have arrived on time, and have been sensationally fresh and beautiful and I have now decided that I shall use no other company when I am sending flowers. Thank you so much.”

Helpful Report

Posted 4 years ago

“Appalling condition of flowers sent to my elderly step father for his birthday. No response and after 22 mins on hold on my mobile I ended the call.”

Helpful Report

Posted 4 years ago

“I ordered 2 Rose Bouquets on 27th April... they were delivered next day. Both the recipients were delighted which made me happy too. Thank you.”

Helpful Report

Posted 4 years ago

“My wife has just received 30 Roses. Four of the flowers were brown mush the rest we had to take the outer petals off because they were brown and damaged. Supposed to have been dispatched the day before, flowers never rot in a day. Sent an email to complain only to receive a reply saying at this time they will not be able to deal with my complaint.”

Helpful Report

Posted 4 years ago

“Sent some flowers to a friend, and half of them were dead!! No one answering the phone. Rubbish.”

Helpful Report

Posted 4 years ago

“Ordered a card for my mums 90th birthday on 21/4/20. It still hasn’t arrived. No one to answer the phone or respond to emails. Shocking !!!!”

Helpful Report

Posted 4 years ago

“Used them for the first time ever card never turned up, must of been delivered to the moon as my friend didn't receive it... thanks moonpants the first time ever I've never given a card to my best friend. Ordered on 16th April never received save your money buy a card locally use a Stamp the old fashioned way.”

Helpful Report

Posted 4 years ago

“Ordered two cards the same day one arrived on time and another took over a week how can this be, when got in touch got a rude email”

Helpful Report

Posted 4 years ago

“Didn’t get the card to the person I was giving the card to in time. Ruined our anniversary”

Helpful Report

Posted 4 years ago

“Terrible service, birthday card that arrives 5 days late despite being ordered early. Email excuse blames the post service - there was no delay in taking my payment however. No refund offered but I will ask again. I will not be a repeat customer.”

Helpful Report

Posted 4 years ago

“Since COVID-19 I have send 4 cards with moonpig and I have been really pleased with the service, delivery and ease of making the card! Bravo Moonpig!”

Helpful Report

Posted 4 years ago

“A personalized card ordered for my grandsons aged 7 and 3 year old twins for Easter. The envelope arrived with a 50th anniversary card inside! Unable to get through on the phone I emailed and got the reply sorry to disappoint on this occasion but we are very busy! Gave it a few days and emailed again and got the same response! Not good enough!!”

Helpful Report

Posted 4 years ago

“I ordered birthday card for dons 50th over two weeks ago to be delivered because of lockdown still has not yet received it”

Helpful Report

Posted 4 years ago

“Under no circumstances buy from Moonpig Birthday card is 6 days late They take no responsibility Blaming royal mail Offer a selection of delivery dates,but state that in small print there is a several day window,what's the point? Customer service rates as zero Beware,be warned”

Helpful Report

Posted 4 years ago

“£28 .....flowers withered ....tiny bunch would cost £5 in supermarket......do not use moonlight for flowers.....day light robbery!!”

Helpful Report

Posted 4 years ago

“I have contacted moonpig via email with photos of items in question without receiving a solution. Ordered flowers, choc, wine & balloon - the flowers were battered and bruised the choc were advertised as Thornton’s and we received Gulain. My sister-in-law was very upset with her gift and I was mortified when they sent me the photos. Will never use again if fact if I could of given no stars that’s what they deserve”

Helpful Report

Posted 4 years ago

“Ordered Rainbow Flowers yesterday for our daughter to thank her for looking out for us. Arrived today, absolutely beautiful, fresh and very colourful. Happy customer, thank you.”

Helpful Report

Posted 4 years ago

“Ordered card well in advance and no mention was made of any delay. On website it said posted on 4th...but when it eventually turned up it had been posted on 6th! Very disappointing service and obviously don’t believe everything you read on website. I won’t use them again”

Helpful Report

Posted 4 years ago

“ordered my dad a 50th birthday card on 27th March in the morning with first class delivery and still no sign of it almost 2 weeks later.. my dads birthday was yesterday and as I was told that the delivery would definitely arrive before then i wasn’t left with enough time to go out and get him anything else .. so disappointed”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews